At a Glance
- Tasks: Coordinate IT service management practices and improve service delivery across the cooperative.
- Company: Join a supportive team at a leading cooperative focused on enhancing end-user experiences.
- Benefits: Flexible working, health insurance, professional growth, and fun social events.
- Other info: Enjoy a positive culture with Furry Friend Fridays and opportunities for continuous learning.
- Why this job: Make a real impact by improving IT services and collaborating with diverse teams.
- Qualifications: ITIL certification and strong problem-solving skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
About the team: Our End User Operations function underpins how people across the cooperative get their work done every day. Our priorities are clear: elevate the end-user experience, modernise devices and collaboration, and strengthen operational performance. We look out for each other, and work together to solve problems, improve services, and keep things moving - especially when things are busy or incidents are urgent. Join us as we build a more proactive, automated, and resilient environment that connects systems and enables our teams to keep feeding the South.
About the role: As a Service Practice Specialist, you’ll play a key part in ensuring our ITSM practices are applied consistently and deliver real value. This role is about turning process into outcomes – strengthening knowledge, improving visibility, and lifting the maturity of our service practices over time. Working cross-functionally, you’ll coordinate core practices like Change, Incident, Problem, and Release Management. You’ll also use data and reporting to provide clear insight into service performance, identify trends, and surface opportunities to improve how we operate.
Key responsibilities:
- Coordinate end-to-end Change and Release activities, ensuring robust documentation, risk management, and forward planning are consistently applied.
- Strengthen ITSM practice maturity by improving knowledge quality, reinforcing process discipline, and progressing continual improvement initiatives.
- Coordinate and drive structured Major Incident response, ensuring clear communication, disciplined process, and timely resolution.
- Improve service stability by analysing incident and problem trends, supporting root cause analysis, and ensuring corrective actions are implemented and closed.
- Deliver accurate, meaningful service level reporting and performance insights to improve transparency and support better decision-making.
About you: You’ll be an ITIL practitioner who can apply their understanding of the framework practically across the cooperative. You’ll balance strong problem solving and analytical thinking with well‑developed interpersonal and collaboration skills, building relationships across service delivery, technical teams, and the wider business to get things done. Ideally, you’ll also bring:
- ITIL v4 or v5 certification, with a strong understanding of core ITSM principles and practices.
- Clear and confident communication skills, able to translate operational information for both technical and non-technical audiences.
- Strong planning and coordination skills, with the ability to manage competing priorities and maintain attention to detail.
- The ability to stay calm and structured under pressure, particularly during incidents or high-impact operational events.
- Experience working across multiple ITIL practices (e.g. Change, Incident, Problem, Knowledge, Request, Continual Improvement).
Don't Meet Every Requirement? We encourage you to apply anyway. We are looking for individuals with diverse experiences and are keen to hear from those who believe they have the drive and potential to succeed in this role.
How to apply: Ready to take on the challenge? Click “apply” now! Applications will close 11:59pm Sunday 14 June 2026 and will only be accepted via our careers site. We intend to conduct interviews between 22 June to 26 June 2026. If you have any questions about the role, or experience any issues submitting your application, please email careers@foodstuffs-si.co.nz.
Why join us? Our approach to flexible working is based on trusting and empowering our people to manage their time and deliver results while balancing the needs of their personal lives. We’re committed to equitable outcomes, and we offer additional paid parental leave, free period products and financial health checks to name a few. We support your wellbeing with Southern Cross health insurance for you and your family after a qualifying period, discounts at local gyms, access to online wellbeing tools, and a prayer and privacy room onsite. We offer continuous learning and professional growth, as well as access to our extensive online training library and endless opportunities. We’re proud of our supportive team environment, and our positive and friendly culture that’s made fun by Furry Friend Fridays and monthly social events! We’re a Pride Pledge organisation, and we are committed to an inclusive workplace where everyone thrives, every day and we celebrate our diversity as strength. Our Papanui based office has free carparking, an in-house café.
Service Practice Specialist in Christchurch employer: Foodstuffs
At Foodstuffs, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment that fosters personal and professional growth. Our Hornby location provides unique benefits such as free parking, an in-house café, and a strong commitment to employee wellbeing, including health insurance and access to online training resources. Join our vibrant team where collaboration and fun are at the heart of what we do, making every day rewarding as we serve our South Island communities.
StudySmarter Expert Advice🤫
We think this is how you could land Service Practice Specialist in Christchurch
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for the interview process. It’s all about making those connections!
✨Tip Number 2
Prepare for the interview by understanding the company culture and values. Check out their website and social media to get a feel for what they stand for. This will help you tailor your answers and show that you’re a great fit for the team.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do a mock interview with you. Focus on articulating your experience with ITIL practices and how you can contribute to improving service performance. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Practice Specialist in Christchurch
Some tips for your application 🫡
Show Your ITIL Skills:Make sure to highlight your ITIL v4 or v5 certification in your application. We want to see how you can apply those core ITSM principles practically, so share any relevant experiences that demonstrate your understanding.
Be Clear and Confident:When writing your application, use clear and confident language. Remember, we’re looking for someone who can translate operational info for both technical and non-technical audiences, so show us you can do just that!
Highlight Your Problem-Solving Skills:We love a good problem solver! Share examples of how you've tackled challenges in the past, especially in high-pressure situations. This will help us see how you stay calm and structured when things get tough.
Apply Through Our Website:Don’t forget to apply through our careers site! It’s the only way we’ll accept applications, and we want to make sure yours gets seen. Plus, it’s super easy to navigate!
How to prepare for a job interview at Foodstuffs
✨Know Your ITIL Inside Out
As a Service Practice Specialist, you'll need to demonstrate a solid understanding of ITIL principles. Brush up on your ITIL v4 or v5 knowledge and be ready to discuss how you've applied these practices in real-world scenarios. Think about specific examples where you’ve improved service delivery or resolved incidents.
✨Showcase Your Problem-Solving Skills
This role requires strong analytical thinking and problem-solving abilities. Prepare to share instances where you've successfully managed incidents or problems, highlighting your approach to root cause analysis and corrective actions. Be clear about the outcomes and improvements that resulted from your efforts.
✨Communicate Clearly and Confidently
You’ll need to translate complex operational information for both technical and non-technical audiences. Practice explaining your past experiences in a straightforward manner, focusing on clarity and confidence. This will show your ability to communicate effectively across different teams.
✨Demonstrate Your Coordination Skills
The role involves coordinating various ITSM practices, so be prepared to discuss how you manage competing priorities and maintain attention to detail. Share examples of how you've successfully planned and executed change or release activities, ensuring robust documentation and risk management.
