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For Companies At a Glance
- Tasks: Build strong client relationships and drive growth in a mission-driven company.
- Company: Join Foodsteps, a leader in food sustainability and net-zero solutions.
- Benefits: Competitive salary, generous holiday allowance, and hybrid working options.
- Why this job: Make a real impact on the food industry’s journey to sustainability.
- Qualifications: 5+ years in B2B account management with strong communication skills.
- Other info: Dynamic team environment with opportunities for innovation and creativity.
The predicted salary is between 54000 - 64000 ÂŁ per year.
About Foodsteps
Foodsteps is a food sustainability scale‑up that’s on a mission to empower the food industry to accelerate its journey to net zero. Food systems account for around a third of global greenhouse gas emissions and are the leading driver of biodiversity loss. This makes the food industry one of our most powerful levers for positive environmental change and a more sustainable future. With Foodsteps’ technology and in‑house experts, food businesses can accurately measure and reduce their environmental impact. Now backed by the global resources of Registrar Corp, we are uniquely positioned to lead the food industry’s transition to a net‑zero future.
The Role
Foodsteps is hiring a commercially‑minded Customer Success Manager to act as the main contact across our key client accounts. You will build strategic account plans, maintain strong relationships with key stakeholders, and identify growth opportunities. Central to success is clear, ongoing communication with clients and with the Foodsteps team to ensure quality and trust. We’re looking for motivated candidates with great people skills, commercial aptitude, and attention to detail.
The role offers:
- A competitive salary
- Central London office and hybrid working environment
- Generous holiday allowance
- Employee benefits package
- Opportunity to join a high‑growth, mission‑driven business
Key responsibilities:
- Understand clients’ needs deeply and have great instincts for how best to support them
- Build loyalty with customers to ensure long‑term retention and expansion
- Own commercial targets within strategic accounts
- Lead Quarterly Business Reviews and brief senior stakeholders within Foodsteps
- Share client insights with Customer Success, Impact and Product teams clearly and readably
- Initiate improvements to customer experience and internal operations, and share these innovations
- Conduct product demonstrations for customers
Must haves:
- 5+ years experience in B2B account management or customer success
- Commercially minded, with experience owning and delivering against renewal and expansion targets
- Ability to build engaging proposals responding to customer needs and identifying future opportunities
- Experience dealing with a range of customer types, from small to large businesses, and from C‑suite to operational roles
- A people person, with great communication skills and ability to build strong relationships with customers
- Ability to communicate complex, technical information in an easy‑to‑understand way
- Creative and innovative approach to problem‑solving
- Strong project management and organisational skills
- Interest in food sustainability and carbon accounting
- Collaborative and creative working style
- Comfortable working with data
Nice to haves:
- Confidence in understanding and communicating food sustainability concepts
- Experience working in a tech or data company
- Experience working in the food sector
- Proficient in using HubSpot for Deal management
- Knowledge of Monday.com for project management
Salary, Benefits and Location:
- Reporting to: Head of Customer Success
- Team: Impact
- Salary range: £54,000–£64,000 per annum, dependent on experience
- Location: Central London office, hybrid
Please apply with an up‑to‑date CV and cover letter.
Senior Customer Success Manager employer: Foodsteps
Contact Detail:
Foodsteps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the food sustainability sector and let them know you're on the hunt for a Senior Customer Success Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Foodsteps and their mission. Understand their technology and how it impacts the food industry. This will help you showcase your passion for food sustainability and demonstrate that you're the perfect fit for the team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role's requirements, especially your B2B account management skills. Highlight your ability to build strong relationships and drive commercial success – that's what they want to hear!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining Foodsteps and contributing to their mission of a net-zero future.
We think you need these skills to ace Senior Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Customer Success Manager role. Highlight your B2B account management experience and any relevant achievements that showcase your commercial mindset and relationship-building skills.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're passionate about food sustainability and how your skills align with our mission at Foodsteps. Be sure to mention specific experiences that demonstrate your ability to support clients and drive growth.
Showcase Your People Skills: We want to see your great communication skills in action! Use examples in your application that illustrate how you've built strong relationships with clients and navigated complex situations effectively.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our mission-driven team.
How to prepare for a job interview at Foodsteps
✨Know Your Stuff
Before the interview, dive deep into Foodsteps' mission and values. Understand their approach to food sustainability and how they measure environmental impact. This will not only show your genuine interest but also help you align your experience with their goals.
✨Showcase Your People Skills
As a Senior Customer Success Manager, building relationships is key. Prepare examples of how you've successfully managed client accounts in the past. Highlight your communication skills and how you've navigated complex situations with different stakeholders.
✨Be Commercially Savvy
Brush up on your commercial acumen. Be ready to discuss how you've met renewal and expansion targets in previous roles. Think about specific strategies you've implemented that led to customer loyalty and growth, and be prepared to share these insights.
✨Prepare for Problem-Solving
Foodsteps values creativity in problem-solving. Think of challenges you've faced in customer success and how you approached them. Be ready to discuss innovative solutions you've implemented and how they improved the customer experience.
