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For Companies At a Glance
- Tasks: Build strong client relationships and drive customer success in a mission-driven food sustainability company.
- Company: Join Foodsteps, a leader in food sustainability and net-zero solutions.
- Benefits: Competitive salary, generous holiday allowance, and hybrid working options.
- Why this job: Make a real impact on the food industry while advancing your career.
- Qualifications: 5+ years in B2B account management with strong communication and problem-solving skills.
- Other info: Collaborative environment with opportunities for growth in a high-impact sector.
The predicted salary is between 43200 - 48000 £ per year.
About Foodsteps
Foodsteps is a food sustainability scale‐up that’s on a mission to empower the food industry to accelerate its journey to net zero. Food systems account for around a third of global greenhouse gas emissions and are the leading driver of biodiversity loss. This makes the food industry one of our most powerful levers for positive environmental change and a more sustainable future. With Foodsteps' technology and in‐house experts, food businesses can accurately measure and reduce their environmental impact. Now backed by the global resources of Registrar Corp, we are uniquely positioned to lead the food industry's transition to a net‐zero future.
The Role
Foodsteps is hiring a commercially‐minded Customer Success Manager to act as the main contact across our key client accounts. You will build strategic account plans, maintain strong relationships with key stakeholders, and identify growth opportunities. Central to success is clear, ongoing communication with clients and with the Foodsteps team to ensure quality and trust. We’re looking for motivated candidates with great people skills, commercial aptitude, and attention to detail.
The role offers:
- A competitive salary
- Central London office and hybrid working environment
- Generous holiday allowance
- Employee benefits package
- Opportunity to join a high‐growth, mission‐driven business
Key responsibilities:
- Understand clients' needs deeply and have great instincts for how best to support them
- Build loyalty with customers to ensure long‐term retention and expansion
- Own commercial targets within strategic accounts
- Lead Quarterly Business Reviews and brief senior stakeholders within Foodsteps
- Share client insights with Customer Success, Impact and Product teams clearly and readably
- Initiate improvements to customer experience and internal operations, and share these innovations
- Conduct product demonstrations for customers
Must haves:
- 5+ years experience in B2B account management or customer success
- Commercially minded, with experience owning and delivering against renewal and expansion targets
- Ability to build engaging proposals responding to customer needs and identifying future opportunities
- Experience dealing with a range of customer types, from small to large businesses, and from C‐suite to operational roles
- A people person, with great communication skills and ability to build strong relationships with customers
- Ability to communicate complex, technical information in an easy‐to‐understand way
- Creative and innovative approach to problem‐solving
- Strong project management and organisational skills
- Interest in food sustainability and carbon accounting
- Collaborative and creative working style
- Comfortable working with data
Nice to haves:
- Confidence in understanding and communicating food sustainability concepts
- Experience working in a tech or data company
- Experience working in the food sector
- Proficient in using HubSpot for Deal management
- Knowledge of Monday.com for project management
Salary, Benefits and Location:
Reporting to: Head of Customer Success
Team: Impact
Salary range: £54,000–£64,000 per annum, dependent on experience
Location: Central London office, hybrid
Please apply with an up‐to‐date CV and cover letter.
Senior Customer Success Manager in London employer: Foodsteps
Contact Detail:
Foodsteps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the food sustainability sector on LinkedIn or at industry events. Building connections can lead to referrals and insider info about job openings.
✨Tip Number 2
Prepare for interviews by researching Foodsteps and its mission. Understand their technology and how it impacts the food industry. This will show your genuine interest and help you stand out as a candidate.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of a Senior Customer Success Manager. Highlight your people skills and commercial mindset to impress the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our mission-driven team.
We think you need these skills to ace Senior Customer Success Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Senior Customer Success Manager. Highlight your experience in B2B account management and any relevant achievements that showcase your commercial mindset and relationship-building skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about food sustainability and how your skills align with Foodsteps' mission. Be sure to mention specific experiences that demonstrate your ability to support clients effectively.
Showcase Your People Skills: Since this role is all about building relationships, make sure to highlight your communication skills and any examples of how you've successfully managed client relationships in the past. We want to see that you can connect with a range of stakeholders!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Foodsteps
✨Know Your Stuff
Before the interview, dive deep into Foodsteps' mission and values. Understand their approach to food sustainability and how they measure environmental impact. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your People Skills
As a Senior Customer Success Manager, building relationships is key. Prepare examples of how you've successfully managed client accounts in the past. Highlight your communication skills and how you've navigated complex situations with different stakeholders.
✨Be Commercially Savvy
Brush up on your commercial acumen. Be ready to discuss how you've met renewal and expansion targets in previous roles. Think about how you can contribute to Foodsteps' growth and be prepared to share ideas on potential opportunities within their client base.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving abilities. Think of creative solutions you've implemented in past roles, especially in customer experience or operational improvements. This will demonstrate your innovative mindset and ability to think on your feet.
