At a Glance
- Tasks: Lead account management to ensure customer success and drive commercial growth.
- Company: Join an award-winning tech company transforming the food industry with innovative software solutions.
- Benefits: Enjoy a competitive salary, private healthcare, generous holiday package, and wellness programmes.
- Other info: Dynamic team culture focused on continuous improvement and customer-centricity.
- Why this job: Make a real impact by enhancing customer experiences in a fast-paced, high-growth environment.
- Qualifications: 5+ years in account management with strong leadership and commercial skills.
The predicted salary is between 72000 - 88000 £ per year.
A LITTLE INFORMATION ABOUT US! Foods Connected is an award winning cloud based software platform that helps retailers and food companies across the world manage their supply chain, quality control, and trading and planning management. Our software solutions are currently utilised by 10 of the largest food retailers in the world. As a team, we provide tools that help our customers manage their processes in a fast and efficient way and provide real-time visibility and reporting on what is happening in their business.
At Foods Connected, we recognise that our employees are our most important asset and we value creating a great working environment to ensure our team enjoy working together and solving problems for our customers. Whether we are in the middle of a fast and intense development sprint, on a Teams call discussing project statuses, it is important to us that our employees are happy and delivering the best possible result for our customers. We're always keen to welcome talented individuals to join our expanding team. So if you're driven, detail oriented, and passionate about working in a fast-paced, high-growth environment — we're looking for you!
IS THIS SOMETHING THAT INTERESTS YOU? As Foods Connected continues to strengthen its position in the EMEA market, we're looking for a Head of Account Management to play a critical role in ensuring our customers achieve maximum value from their investment in our platform. This role sits at the intersection of customer success, commercial growth, and operational excellence, leading as the primary relationship owner for our diverse customer base. Working closely with the Commercial Director - EMEA, you will be part of a high-performing team that drives customer retention, expansion, and advocacy, establishing best practices, developing scalable account management frameworks, and ensuring consistent delivery of exceptional customer experiences across the region. This is a fantastic opportunity for someone who combines strong commercial acumen with a genuine passion for customer success, and who wants to build something lasting within a dynamic, fast-moving technology business.
WHAT WILL YOU BE DOING?
- Being part of a culture of customer-centricity, commercial awareness, and continuous improvement
- Implementing account management frameworks, playbooks, and best practices aligned with our commercial strategy
- Overseeing account planning, monitoring account health, and identifying at-risk accounts to minimise churn
- Driving team performance against renewal, upsell, and cross-sell targets, and overseeing timely, proactive contract renewals
- Identifying and qualifying expansion opportunities, and supporting pricing discussions and contract negotiations
- Providing accurate forecasting of renewals and expansion revenue, and reporting on team performance and pipeline health
- Partnering with Professional Services, Sales, and Product teams to ensure smooth customer transitions and represent the customer voice internally
- Supporting customer-facing activities including QBRs, workshops, and strategic reviews
WHAT ARE WE LOOKING FOR?
- Bachelor's degree in Business or a related field
- 5+ years of experience in account management, customer success, or relationship management within B2B SaaS
- 2+ years of people management experience, including building and developing high-performing teams
- A proven track record of achieving revenue targets through renewals and account expansion
- Experience managing enterprise and mid-market accounts in a subscription-based business model
- Strong understanding of customer success principles and account management best practices
- Experience with CRM and customer success platforms (Salesforce, HubSpot, or similar), plus confident use of Microsoft 365
- Experience in the food industry or with supply chain/compliance software is desirable, as is experience scaling account management functions in high-growth SaaS companies
- Willingness to travel regularly to meet with team members and key customers across the EMEA region
BENEFITS
- Competitive Base Salary
- Private Healthcare including Dental & Vision
- Generous Holiday Package — 25 Days, 10 Public Holidays & Your Birthday Off
- Employee Wellness Programme and Classes including Yoga & Circuit Training
- CSR Day per year to give back to causes that matter to you
Head of Account Management in Belfast employer: Foods Connected
At Foods Connected, we pride ourselves on being an exceptional employer, fostering a vibrant work culture that prioritises employee happiness and collaboration. Our Derry or Belfast location offers a dynamic environment where team members can engage closely with colleagues, benefiting from generous holiday packages, private medical care, and a flexible hybrid working model. We are committed to the growth of our employees, providing opportunities for professional development while ensuring they play a vital role in driving compliance excellence within our innovative SaaS platform.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Account Management in Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Foods Connected. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Foods Connected before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Head of Account Management in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Foods Connected:Your cover letter is your chance to shine! Tell us why you want to work at Foods Connected specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Foods Connected!
How to prepare for a job interview at Foods Connected
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
