Implementation Manager - Agriculture, Welfare & Sustainability - Poultry in London

Foods Connected is an award-winning cloud-based software platform that helps retailers and food companies across the world manage their supply chain, quality control, and trading and planning management. Our software solutions are currently utilised by 10 of the largest food retailers in the world. As a team, we provide tools that help our customers manage their processes in a fast and efficient way and provide real-time visibility and reporting on what is happening in their business.

At Foods Connected, we recognise that our employees are our most important asset and we value creating a great working environment to ensure our team enjoy coming into the office every day working together and solving problems for our customers. Whether we are in the middle of a fast and intense development sprint, on a Teams call discussing our project statuses or enjoying a game of ping-pong or pool in the office, it is important to us that our employees are happy and delivering the best possible result for our customers.

We’re always keen to welcome talented individuals to join our expanding team. So if you’re driven, with a passion for developing simple software solutions, creating great user experiences, designing scalable solutions for real business challenges and ensuring customer happiness then we’re looking for you!

As Implementation Manager – Agriculture, Welfare & Sustainability - Poultry, you will combine deep specialist knowledge across animal welfare, agriculture, aquaculture, and environmental sustainability with analytical capability to deliver data-driven implementation support to customers and their suppliers globally.

This role sits within Foods Connected's Professional Services function and is operationally focused, responsible for the day-to-day delivery of structured onboarding and implementation programmes and will be the lead technical consultant for poultry alongside support across the protein categories. You will be the primary point of contact for customers and suppliers seeking to understand, configure, and act upon the welfare, compliance, and sustainability data available within the Foods Connected platform, translating complex reporting outputs into meaningful, actionable insight throughout the implementation lifecycle and beyond.

In addition to your direct implementation responsibilities, you will be working closely with the Head of Implementation, BI, and Product teams to ensure that welfare and compliance reporting capabilities are continuously developed, accurately represent specialist requirements, and deliver genuine value to customers at scale. You will be expected to actively embrace AI tools and technologies to enhance the efficiency, consistency, and analytical depth of your implementation delivery and specialist service outputs.

RESPONSIBILITIES

• Lead the end-to-end delivery of implementation programmes for assigned customers and their suppliers across welfare, agriculture, aquaculture, and sustainability workstreams, managing timelines, milestones, and stakeholder expectations throughout.
• Act as the primary poultry specialist point of contact for customers and suppliers during the implementation phase, providing expert guidance on standards, regulatory requirements, and platform configuration.
• Conduct onboarding sessions, training workshops, and consultative engagements with customer and supplier teams — translating complex welfare, agricultural, aquaculture, and environmental requirements into clear, practical actions within the Foods Connected platform.
• Manage a portfolio of concurrent implementation projects, maintaining accurate progress tracking, documentation, and communication at all stages.
• Identify and proactively resolve implementation challenges, escalating complex issues to the Head of Implementation where required.
• Ensure all customers and suppliers complete implementation fully equipped to meet their compliance and reporting obligations, supporting a smooth handover to ongoing operations.