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- Tasks: Help customers in the food supply chain with sustainable practices and data analysis.
- Company: Foods Connected is a cloud-based platform revolutionising food supply chain management globally.
- Benefits: Enjoy flexible working hours, a generous holiday package, and secure company hardware.
- Why this job: Join a vibrant team focused on innovation, collaboration, and making a real impact in agriculture.
- Qualifications: Bachelor's degree and 5 years of relevant experience in fresh produce supply chains required.
- Other info: Be part of a supportive culture that values employee happiness and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Customer Success Manager – Agriculture & Environment (Fresh Produce)
Join to apply for the Customer Success Manager – Agriculture & Environment (Fresh Produce) role at Foods Connected Ltd
Customer Success Manager – Agriculture & Environment (Fresh Produce)
2 days ago Be among the first 25 applicants
Join to apply for the Customer Success Manager – Agriculture & Environment (Fresh Produce) role at Foods Connected Ltd
Direct message the job poster from Foods Connected Ltd
Foods Connected is a cloud based software platform that helps retailers, suppliers and food businesses globally manage their supply chain, quality control and trading and planning management. As a team, we provide tools that help our customers manage their processes in a fast and efficient way and provide real-time visibility and reporting on what is happening in their business.
At Foods Connected, we recognise that our employees are our most important asset and we value creating a great working environment to ensure our team enjoy coming into the office every day working together and solving problems for our customers. Whether we are in the middle of a fast and intense development sprint, on a team Skype call discussing our project statuses or enjoying a game of ping-pong or pool in the office, it is important to us that our employees are happy and delivering the best possible result for our customers.
We’re always keen to welcome talented individuals to join our team. So if you’re a natural planner, driven, with a passion for driving forward simple software solutions, creating great user experiences and customer satisfaction through organised, well managed processes then we’re looking for you!
THE ROLE
The Agriculture & Environment (Fresh Produce) Specialist will provide expertise and insight to customers across the food supply chain. You will utilise your subject knowledge to collect, interpret and analyse data related to sustainable farming practices, traceability and food safety. You will be the point of contact for Foods Connected customers on a range of Fresh Produce and Environmental matters.
Through collaboration with other teams, you will contribute to increasing the functionality contained within our tools and help our customers develop stronger practices to help their success implementing these policies moving forward. This role will be viewed as an extension of the Foods Connected services, you will work in a consultative manner with customers and suppliers across the UK, Europe and Globally.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Policy Review, Business Insight and Consulting -80%
- Provide Customers with advice on sourcing, supply chains and production standards, associated sustainability considerations, research initiatives and policy development across a range of product categories.
- Utilise subject matter expertise (i.e. comprehension of production science, soil science, pesticide management) to undertaken comprehensive data analysis, interpretation and reporting to support customer initiatives, commitments and policy requirements.
- Benchmarking and horizon scanning of standards and practices pertinent to fresh produce production, including sustainability and food safety
- Keep updated on activity and engage with relevant NGOs to provide customer policy and standard recommendations
- Lead and implement programs, protocols, or policies to drive improvement in production practices/sustainability/ policies underpinning legislative changes.
- Through collaboration with the Project Management and Development teams, increase value gained from Foods Connected Data for improved decision making and transparency of standards.
Business Development-10%
- Identifying new opportunities within existing client portfolios.
- Contributing with our Business Development team to support proposals / Sows across our existing clients and new customers.
- Supports innovation through trend analysis, identifying new opportunities, developing novel ideas and/or participation in idea generation activities to improve company processes and services.
QUALIFICATIONS: EDUCATION, TRAINING, EXPERIENCE AND COMPETENCIES
Minimum Qualifications
- Bachelor’s degree in related field and 5 years relevant experience; or equivalent combination of education and experience.
- Subject Matter Expertise in relation to UK and ROW Fresh Produce supply chains from farm to further processing & packaging
Preferred Qualifications and experience
- Post Graduate Qualification with a focus on Agriculture/ Sustainability and regular contribution to industry publications.
- 5 + years’ experience within the Fresh Produce Supply chain.
- Prior experience of the Food Industry and wider environmental themes such as soil health, responsible water use, pesticide use, regenerative agriculture and/or biodiversity is desired.
- Prior experience in communicating legislative/regulatory requirements across fresh produce supply chains
- A track record of engagement with agricultural and environmental issues, regulations and requirements for food suppliers and manufacturers from farming to retail.
- Evidence of delivering policy and/or standards innovation and improvement
- Significant subject matter expertise relating to fresh produce and wider environmental initiatives e.g. regenerative agriculture, biodiversity, responsible water use.
Technical Skills
To perform this job successfully, the Agriculture & Environment (Fresh Produce) Specialist should have experience with:
- Knowledge of software solutions utilised across the Food Industry.
- Ability to learn new software and its application (Foods Connected system)
- Data analysis, interpretation and reporting
BENEFITS:
- Flexible Working Hours
- Generous Holiday Package
- Secure Company Hardware
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Consulting and Project Management
-
Industries
Software Development and Food and Beverage Manufacturing
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Customer Success Manager - Agriculture & Environment (Fresh Produce) employer: Foods Connected Ltd
Contact Detail:
Foods Connected Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Agriculture & Environment (Fresh Produce)
✨Tip Number 1
Familiarise yourself with the latest trends in sustainable agriculture and food safety. Being well-versed in these topics will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the agriculture and food supply chain sectors. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the company culture at Foods Connected.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented sustainability practices or improved customer satisfaction in previous roles. This will showcase your expertise and problem-solving skills, which are crucial for a Customer Success Manager.
✨Tip Number 4
Research Foods Connected's software solutions and think about how you can leverage them to enhance customer experiences. Being able to articulate how you would use their tools effectively will set you apart from other candidates.
We think you need these skills to ace Customer Success Manager - Agriculture & Environment (Fresh Produce)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Success Manager position. Understand the key responsibilities and qualifications required, especially the focus on agriculture, sustainability, and customer engagement.
Tailor Your CV: Customise your CV to highlight relevant experience in the fresh produce supply chain, sustainability practices, and any consulting roles you've held. Use specific examples that demonstrate your expertise in these areas.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for agriculture and environmental issues. Mention how your background aligns with Foods Connected's mission and how you can contribute to their goals in customer success.
Showcase Relevant Skills: In your application, emphasise your technical skills, particularly in data analysis and software solutions used in the food industry. Highlight any experience you have with tools similar to those used by Foods Connected.
How to prepare for a job interview at Foods Connected Ltd
✨Show Your Expertise
Make sure to highlight your knowledge in sustainable farming practices, traceability, and food safety during the interview. Prepare specific examples of how you've applied this expertise in previous roles, as it will demonstrate your capability to provide valuable insights to customers.
✨Understand the Company Culture
Foods Connected values a collaborative and enjoyable work environment. Research their company culture and be ready to discuss how you can contribute to a positive atmosphere while driving customer success. Mention any experiences that align with their team-oriented approach.
✨Prepare for Data Analysis Questions
Since the role involves data interpretation and reporting, brush up on your data analysis skills. Be prepared to discuss methodologies you've used in the past and how you can leverage data to support customer initiatives and improve decision-making.
✨Demonstrate Business Development Acumen
The role includes identifying new opportunities within existing client portfolios. Think of examples where you've successfully contributed to business development or innovation in previous positions. This will show your potential to drive growth for Foods Connected.