At a Glance
- Tasks: Lead customer onboarding, manage relationships, and ensure user success with FoodOp's platform.
- Company: Join FoodOp, a dynamic F&B management platform transforming professional kitchens.
- Benefits: Competitive salary, supportive team, and opportunities for personal growth.
- Other info: Work in a fast-paced, collaborative environment in Shoreditch, London.
- Why this job: Be part of a mission to revolutionise foodservice while building strong customer connections.
- Qualifications: 3+ years in Customer Success or client-facing roles; strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Company Description
FoodOp is a modular F&B management platform built for professional kitchens. We help multi-site operators in hospitality and contract catering manage menus, control food costs, track allergens, and report on sustainability - all in one place.
We are looking for a Customer Success Manager (CSM) to be part of our market-entry team in the UK. This is a full-time, on-site role based in Shoreditch, London.
As an early member of our UK-based CS team, your focus will be to ensure customer success with FoodOp while helping us build a market-leading position in the UK. Running a profitable and enjoyable foodservice business without sacrificing chef creativity is incredibly hard. FoodOp is on a mission to change that globally. More than 900 chefs across 700+ kitchens use FoodOp daily to manage recipes, menus, procurement, and reporting. This is a rare chance to take a proven model, build on our strong early traction in the UK, and lay the foundation for our long-term growth.
About the Role
- Lead customer onboarding and implementation, making sure new customers launch smoothly and are fully trained and confident in using FoodOp’s platform.
- Manage ongoing customer relationships with a focus on adoption, engagement, and long-term retention.
- Be the voice of the customer, providing structured feedback to Sales, Product, and Development to improve the platform and customer experience.
- Support upselling opportunities by identifying where additional modules or services would benefit the customer.
What We’re Looking For
- Have 3+ years of experience in Customer Success, Account Management, or a client-facing role.
- Get energy from developing strong relationships and helping users at all levels, from kitchen teams to senior management, succeed with FoodOp.
- Have a proactive, structured approach to customer engagement and issue resolution.
- Strong oral and written communication skills.
- Experience within foodservice, hospitality, contract catering, or facility management is a plus.
The role is on-site in Shoreditch, London.
Ways of Working
You will be part of a small, high-impact commercial team working across the UK. Decisions are made through dialogue and alignment, and we value ownership, follow-through, and continuous learning. You’ll work closely with Jonathan Blauenfeldt Nielsen, Head of UK&I, who leads the expansion. You’ll also collaborate daily with Sales, Product, and our Customer Success team in Copenhagen. This is a role for someone who enjoys autonomy, problem-solving, and building strong relationships in a fast-growing environment.
How to Apply
We review applications on an ongoing basis, so please send your CV and a short note outlining why this role and FoodOp is a good fit for you. We care more about your ability to solve problems and build strong customer relationships than about the number of years you’ve worked in Customer Success. We look forward to hearing from you!
Customer Success Manager in Slough employer: FoodOp
FoodOp is an exceptional employer that fosters a dynamic and collaborative work culture in the heart of Shoreditch, London. As a Customer Success Manager, you will have the opportunity to make a significant impact on customer relationships while working alongside a passionate team dedicated to innovation in the foodservice industry. With a focus on employee growth and autonomy, FoodOp offers a unique environment where your contributions are valued, and you can thrive in a fast-paced, supportive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the foodservice and hospitality sectors on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy about asking for informational interviews. You never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for those interviews by researching FoodOp inside out. Understand their platform, their mission, and how they help chefs succeed. This will not only impress them but also show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Showcase your customer success skills through real-life examples. Think of times when you’ve turned a challenging customer situation into a success story. This is your chance to shine and demonstrate how you can add value to FoodOp!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the FoodOp family. Let’s get you on board!
We think you need these skills to ace Customer Success Manager in Slough
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see why you’re excited about joining FoodOp and how you can contribute to our mission of transforming foodservice.
Tailor Your CV:Make sure your CV is tailored to highlight your relevant experience in Customer Success or similar roles. We love seeing how your background aligns with what we’re looking for, so don’t hold back on showcasing your skills!
Craft a Compelling Note:In your short note, be clear and concise about why you think you’d be a great fit for the role. We appreciate straightforward communication, so get to the point while still making it personal and engaging.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at FoodOp
✨Know the Product Inside Out
Before your interview, make sure you understand FoodOp's platform and its features. Familiarise yourself with how it helps chefs manage their kitchens and the benefits it offers to multi-site operators. This knowledge will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Relationship-Building Skills
As a Customer Success Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully engaged with clients or resolved issues. Highlight how you’ve helped customers succeed and how you can bring that same energy to FoodOp.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer engagement strategies. Think of specific situations where you had to overcome challenges or upsell services. Practising these scenarios will help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about FoodOp’s future plans, team dynamics, or customer success metrics. This not only shows your enthusiasm for the role but also gives you a chance to gauge if the company aligns with your career goals.
