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- Tasks: Enhance customer onboarding and relationships while supporting upselling opportunities.
- Company: A growing foodservice tech company in vibrant Shoreditch, London.
- Benefits: Competitive salary, dynamic work environment, and the chance to shape growth strategies.
- Why this job: Join a fast-paced team and make a real impact on customer success.
- Qualifications: 3+ years in customer success and excellent communication skills.
- Other info: Proactive role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A growing foodservice technology company in the UK is seeking a Customer Success Manager to enhance customer onboarding and relationships. You will ensure successful platform use and support upselling opportunities while offering feedback for improvements.
Ideal candidates have at least 3 years in customer success roles and strong communication skills. The position requires a proactive approach and is based on-site in Shoreditch, London, offering a chance to shape the company's growth strategy.
UK Customer Success Manager: Onboarding & Growth in London employer: FoodOp
Contact Detail:
FoodOp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Customer Success Manager: Onboarding & Growth in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company’s products and recent news. We want to show that we’re genuinely interested in their mission and how we can contribute to their growth.
✨Tip Number 3
Practice common interview questions, especially around customer success scenarios. We need to demonstrate our problem-solving skills and how we’ve helped customers thrive in the past.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us top of mind and show our enthusiasm for the role. Let’s make sure they remember us!
We think you need these skills to ace UK Customer Success Manager: Onboarding & Growth in London
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us see your enthusiasm for customer success! Share specific examples of how you've helped customers in the past and how you can bring that same energy to our team.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience. We want to see how your skills align with the role of Customer Success Manager, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you a great fit for the role. Remember, we’re looking for strong communication skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at FoodOp
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission, values, and products. Understanding their foodservice technology and how it impacts customer success will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles that highlight your achievements in customer onboarding and relationship management. Use metrics to demonstrate how you've improved customer satisfaction or driven upselling opportunities.
✨Be Proactive in Your Approach
Since the role requires a proactive mindset, think of ways you can enhance the onboarding process or improve customer relationships. Bring these ideas to the table during your interview to showcase your forward-thinking attitude.
✨Practice Your Communication Skills
Strong communication is key for this role. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or using video tools to refine your delivery and ensure you come across as approachable and knowledgeable.
