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- Tasks: Lead customer onboarding and build strong relationships to ensure success with FoodOp.
- Company: Join a fast-growing food tech company on a mission to revolutionise foodservice.
- Benefits: Enjoy autonomy, a collaborative team, and opportunities for professional growth.
- Why this job: Be the voice of customers and make a real impact in the foodservice industry.
- Qualifications: 3+ years in Customer Success or client-facing roles, with strong communication skills.
- Other info: Work on-site in Shoreditch, London, within a dynamic and supportive team.
The predicted salary is between 28800 - 48000 £ per year.
We are looking for a Customer Success Manager (CSM) to be part of our market‐entry team in the UK. As our first UK‐based Customer Success Manager, your focus will be to ensure customer success with FoodOp while helping us build a market‐leading position in the UK. Running a profitable and enjoyable foodservice business without sacrificing chef creativity is incredibly hard. FoodOp is on a mission to change that globally. More than 700 chefs across 550+ kitchens use FoodOp daily to manage recipes, menus, procurement, and reporting. This is a rare chance to take a proven model, build on our strong early traction in the UK, and lay the foundation for our long‐term growth.
About The Role
- Lead customer onboarding and implementation, making sure new customers launch smoothly and are fully trained and confident in using FoodOp's platform.
- Manage ongoing customer relationships with a focus on adoption, engagement, and long‐term retention.
- Be the voice of the customer, providing structured feedback to Sales, Product, and Development to improve the platform and customer experience.
- Support upselling opportunities by identifying where additional modules or services would benefit the customer.
What We're Looking For
- Have 3+ years of experience in Customer Success, Account Management, or a client‐facing role.
- Get energy from developing strong relationships and helping users at all levels, from kitchen teams to senior management, succeed with FoodOp.
- Have a proactive, structured approach to customer engagement and issue resolution.
- Strong verbal and written communication skills.
- Experience within foodservice, hospitality, contract catering, or facility management is a plus.
Ways of Working
You will be part of a small, high‐impact commercial team working across the UK. Decisions are made through dialogue and alignment, and we value ownership, follow‐through, and continuous learning. You'll work closely with Jonathan Blauenfeldt Nielsen, Head of UK&I, who leads the expansion. You'll also collaborate daily with Sales, Product, and our Customer Success team in Copenhagen. This is a role for someone who enjoys autonomy, problem‐solving, and building strong relationships in a fast‐growing environment.
How To Apply
We review applications on an ongoing basis, so please send your CV and a short note outlining why this role and FoodOp is a good fit for you. We care more about your ability to solve problems and build strong customer relationships than about the number of years you've worked in Customer Success. We look forward to hearing from you!
Customer Success Manager in London employer: FoodOp
Contact Detail:
FoodOp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the foodservice industry on LinkedIn or at local events. Building relationships can open doors and give you insights into the role of a Customer Success Manager.
✨Tip Number 2
Prepare for interviews by understanding FoodOp's platform inside out. Familiarise yourself with their services and think about how you can help customers succeed. This will show your genuine interest and proactive approach!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've helped clients overcome challenges in previous roles. This will highlight your ability to build strong customer relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the FoodOp team and making a difference in the UK market.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success or similar roles. We want to see how your skills align with what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Note: In your short note, explain why you’re excited about the role and how you can contribute to FoodOp's mission. We love seeing genuine enthusiasm and a clear understanding of our goals!
Showcase Your Problem-Solving Skills: We care more about your ability to solve problems than just your years of experience. Share specific examples of how you've tackled challenges in previous roles, especially in customer-facing situations.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at FoodOp
✨Know Your Customer Success Basics
Brush up on the fundamentals of customer success management. Be ready to discuss how you’ve helped customers in previous roles, focusing on onboarding, engagement, and retention strategies. This will show that you understand the core responsibilities of the role.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've developed strong relationships with clients. Think about specific instances where your proactive approach led to successful outcomes. This is crucial for a role that emphasises building rapport with kitchen teams and senior management alike.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss challenges you've faced in customer success and how you resolved them. Highlight your structured approach to issue resolution, as this aligns with what FoodOp is looking for in a candidate who enjoys autonomy and problem-solving.
✨Understand FoodOp's Mission
Familiarise yourself with FoodOp’s platform and its impact on the foodservice industry. Being able to articulate how you can contribute to their mission of enhancing chef creativity while ensuring business profitability will set you apart from other candidates.
