We are looking for a Customer Success Associate to be part of our growing team in the UK. As part of our UK-based Customer Success team, your focus will be on getting new customers up and running with FoodOp, making sure every site we onboard has a smooth, confident start on the platform. More than 1000 chefs across 800+ kitchens use FoodOp daily to manage recipes, menus, procurement, and reporting. This is a great opportunity to join a fast-growing company at an early stage, build real hands-on experience in customer success and implementation, and play a crucial role in our UK expansion. FoodOp is a modular F&B management platform built for professional kitchens. We help multi-site operators in hospitality and contract catering manage menus, control food costs, track allergens, and report on sustainability - all in one place. As a Customer Success Associate, you will: Lead on-site onboarding visits, travelling to customer locations across the UK to set up the platform, install hardware, and train kitchen teams and managers on how to use FoodOp. Provide day-to-day customer support, handling incoming queries, troubleshooting issues, and making sure customers get fast and helpful responses. Support the configuration and setup of new customer accounts, ensuring everything is ready before go-live. Work closely with the Customer Success Manager to hand over newly onboarded customers and flag anything that needs ongoing attention. Be the voice of the customer on the ground, feeding back what you see and hear to help us improve the product and onboarding experience. Get energy from being out and about, meeting people, and helping teams get to grips with new technology. Communicate clearly and confidently, both in writing and in person. It’s considered a plus if you have an interest in or some exposure to foodservice, hospitality, or contract catering. Hold a full UK driving licence or are willing to travel regularly by public transport to customer sites across the UK. The role is on-site in Shoreditch, London, with regular travel to customer sites across the UK. You will work closely with Jonathan Blauenfeldt Nielsen, Head of UK&I, and Ashton Curtis, UK CS Lead, and collaborate regularly with our Customer Success and Product teams in Copenhagen. If you are someone who takes initiative and genuinely enjoys helping people, we would love to hear from you.
Customer Success Associate (Finance) in London employer: FoodOp
FoodOp is an exceptional employer, offering a dynamic work environment in East London where you can take ownership of your sales pipeline and contribute to the growth of a fast-expanding company. With a strong focus on employee development, collaboration, and innovation, you'll have the opportunity to work closely with industry leaders while making a meaningful impact in the hospitality sector. Join us to be part of a mission-driven team that values creativity and continuous learning, all while enjoying the vibrant culture of one of the UK's most exciting cities.
