At a Glance
- Tasks: Onboard new customers, provide support, and ensure smooth platform usage.
- Company: Join FoodOp, a fast-growing F&B management platform transforming the foodservice industry.
- Benefits: Hands-on experience, dynamic team, and opportunities for growth in a supportive environment.
- Other info: Travel across the UK, work closely with a passionate team, and enjoy a variety of tasks.
- Why this job: Make a real impact while helping chefs and teams thrive with innovative technology.
- Qualifications: Energetic, organised, and eager to learn; customer service skills are a plus.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Customer Success Associate to be part of our growing team in the UK. As an early member of our UK-based Customer Success team, your focus will be on getting new customers up and running with FoodOp, making sure every site we onboard has a smooth, confident start on the platform.
Running a profitable and enjoyable foodservice business without sacrificing chef creativity is incredibly hard. FoodOp is on a mission to change that globally. More than 900 chefs across 700+ kitchens use FoodOp daily to manage recipes, menus, procurement, and reporting. This is a great opportunity to join a fast-growing company at an early stage, build real hands-on experience in customer success and implementation, and play a visible role in our UK expansion.
About the Role
As a Customer Success Associate, you will:
- Lead on-site onboarding visits, travelling to customer locations across the UK to set up the platform, install hardware, and train kitchen teams and managers on how to use FoodOp.
- Provide day-to-day customer support, handling incoming queries, troubleshooting issues, and making sure customers get fast and helpful responses.
- Support the configuration and setup of new customer accounts, ensuring everything is ready before go-live.
- Work closely with the Customer Success Manager to hand over newly onboarded customers and flag anything that needs ongoing attention.
- Be the voice of the customer on the ground, feeding back what you see and hear to help us improve the product and onboarding experience.
What We're Looking For
We imagine that you:
- Are at the start of your career and looking for a hands-on role where you can learn fast and make a real impact from day one.
- Get energy from being out and about, meeting people, and helping teams get to grips with new technology.
- Are organised, reliable, and take pride in following through on what you commit to.
- Communicate clearly and confidently, both in writing and in person.
- It’s considered a plus if you have an interest in or some exposure to foodservice, hospitality, or contract catering.
- Hold a full UK driving licence or are willing to travel regularly by public transport to customer sites across the UK.
The role is on-site in Shoreditch, London, with regular travel to customer sites across the UK.
Ways of Working
You will be part of a small, high-impact team working across the UK. Decisions are made through dialogue and alignment, and we value ownership, follow-through, and continuous learning. You will work closely with Jonathan Blauenfeldt Nielsen, Head of UK&I, and our Customer Success Managers, and collaborate regularly with our Customer Success and Product teams in Copenhagen. This is a role for someone who enjoys variety, being close to the customer, and wants to grow within a fast-moving, international company.
How to Apply
We review applications on an ongoing basis, so please send your CV and a short note outlining why this role and FoodOp is a good fit for you. We care more about your attitude, energy and willingness to learn than your years of experience. If you are someone who takes initiative and genuinely enjoys helping people, we would love to hear from you.
We look forward to hearing from you!
Customer Success Associate in London employer: FoodOp
FoodOp is an exceptional employer for those looking to kickstart their career in customer success within the vibrant hospitality sector. With a strong focus on employee growth, you will have the opportunity to gain hands-on experience while working closely with a supportive team in a dynamic environment. Located in Shoreditch, London, you'll enjoy a culture that values collaboration, innovation, and continuous learning, all while making a meaningful impact on the foodservice industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Associate in London
✨Tip Number 1
Get to know the company inside out! Research FoodOp's mission, values, and products. This way, when you chat with us, you can show your genuine interest and how you can contribute to our goals.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer success. Think about scenarios where you've helped others or solved problems, as we love to hear about real-life experiences!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email shows your appreciation and keeps you fresh in our minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Customer Success Associate in London
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer success and technology shine through. We want to see that you're excited about helping others and making a real impact from day one!
Tailor Your CV:Make sure your CV highlights relevant experiences that align with the role. Focus on any customer service or tech-related roles you've had, and don’t forget to mention your communication skills – they’re key for us!
Craft a Personal Note:In your short note, explain why you think FoodOp is a great fit for you. Share your thoughts on how you can contribute to our mission and what excites you about the foodservice industry.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our growing team!
How to prepare for a job interview at FoodOp
✨Know the Product Inside Out
Before your interview, make sure you understand FoodOp's platform and its features. Familiarise yourself with how it helps chefs and kitchen teams manage their operations. This knowledge will not only impress the interviewers but also help you answer questions more confidently.
✨Show Your People Skills
As a Customer Success Associate, you'll be interacting with various teams. Prepare examples of how you've successfully communicated or resolved issues in the past. Highlight your ability to connect with people and make them feel comfortable with new technology.
✨Demonstrate Your Organisational Skills
Since the role involves onboarding and supporting multiple customers, showcase your organisational abilities. Bring up instances where you've managed multiple tasks or projects effectively. This will reassure the interviewers that you can handle the demands of the job.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and customer success strategies. This shows your genuine interest in the role and helps you assess if FoodOp is the right fit for you. Plus, it opens up a dialogue that can make you more memorable.
