- Liaising with customers to troubleshoot and diagnose issues remotely
- Answering calls out of hours on a rota basis
- Applying fixes and performing maintenance tasks on customer EPOS systems
- Training external or internal users of all levels to use our software and systems
- Provide IT technical support and assistance to group employees.
- Selling merchandise and other products to existing clients.
- Excellent communication and customer-facing skills.
- Self-motivated, able to use own initiative and confidence to question.
- Eï¬ ective team worker and able to deal and work with people of all levels.
- Proactive with good problem-solving skills.
- Excellent organisation and time management skills to meet set targets and deadlines
- Working collaboratively with internal technical and project teams to solve customer issues
Requirements
- Experience in account management, sales, customer service, or technical support, preferably within the restaurant, takeaway, or fast-food industry.
- Strong technical aptitude with a basic understanding of IT, EPOS, or APOS systems (training will be provided)
- Excellent problem-solving skills with the ability to troubleshoot software and hardware-related issues.
- Strong communication and interpersonal skills, with the ability to engage and build rapport with business owners.
- Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment
- Comfortable working flexible hours, including evenings or weekends, to align with restaurant operating hours
- Willingness to travel across the UK for on-site visits when required.
- Valid driver’s license and access to a vehicle are essential
Benefits
- 33 days holidays (inclusive of Bank Holidays)
- 5 flexible Bank Holidays - Work them if you choose and use the leave days elsewhere in the year.
- Holiday exchange - Buy up to 5 days holiday per year
- Car Allowance & Fuel Reimbursement
- Employee Assistance Programme
- Wellness Scheme
- Discounted Cancer Screening
- Discount Hub
- Cycle to Work Scheme
- Gym Membership - Contribution of up to £30 per month
- Will Writing Service
- Mobile or Tech Salary Sacrifice Scheme
- Heavily discounted Bupa Select Complete (Medical History Disregarding) Policy option for you and your immediate family.
- Death in Service - Salary x4 Life Cover
Regional Field Support Agent in Stoke-on-Trent employer: FOODHUB
Foodhub is an exceptional employer that prioritises employee growth and a vibrant work culture, offering a high-impact leadership role in the dynamic hospitality technology sector. With extensive national travel opportunities, employees enjoy a supportive environment that fosters collaboration and relationship-building, alongside generous benefits such as 33 days of annual leave and a pension scheme. Join us to be part of a forward-thinking team that values innovation and operational excellence while making a significant impact in the industry.
