Field IT Technician in Stoke-on-Trent

Key responsibilities

• Travel to customer sites to diagnose and resolve technical issues
  

• Respond to technical escalations from the Contact Centre and other internal departments
  

• Install, configure, replace, and maintain EPOS hardware, printers, payment devices, tablets, and other peripherals
  

• Troubleshoot software, hardware, networking, and connectivity issues, with support from remote technical teams where required
  

• Restore customer systems quickly to minimise operational downtime
  

• Deliver on-site training to customers on the effective use of Foodhub's hardware and software
  

• Conduct proactive maintenance visits and equipment health checks for VIP customers
  

• Record service activities accurately and report recurring issues, trends, and improvement opportunities
  

• Collaborate with the Technical Support, Product, and Field Operations teams to ensure timely resolution
  

• Provide out-of-hours support for VIP customers on a rota basis when required
  

Requirements

Essential skills & experience

• Minimum 2 years' experience in a field-based IT support role
  

• Minimum 1 year working with POS/EPOS systems
  

• Solid troubleshooting across hardware, software, networking, and connectivity
  

• Strong customer service and communication skills
  

• Confident working independently in a field-based environment
  

• Good organisational and time-management skills
  

• Willingness to travel extensively across the region
  

Full UK driving licence with access to a vehicle

Benefits

• 33 days holiday (inclusive of Bank Holidays);
  

• 5 flexible Bank Holidays (work them and take the leave elsewhere)
  

• car & fuel allowance
  

• Holiday exchange (buy up to 5 days)
  

• Employee Assistance Programme
  

• Wellness Scheme
  

• Discounted cancer screening
  

• Discount Hub; Cycle to Work Scheme
  

• Gym membership contribution up to £30/month
  

• Will Writing Service
  

• Mobile/Tech Salary Sacrifice Scheme
  

• Heavily discounted Bupa Select Complete (Medical History Disregarded) for you and immediate family
  

• Death in Service cover at 4x salary.