Software Support & Customer Success Executive

Foodhub currently has 30,000+ restaurant, takeaway, stadia, hotel and bar clients in the UK, Ireland, USA, Canada, Nigeria, Grenada and ANZ. Today, Foodhub powers the technology behind many different QSR\’s, stadia and venue, online order, delivery and POS businesses, giving them a multi solution tech stack to drive their business forward and open new revenue streams.

From the moment a consumer is thinking of placing an order, to the time the order arrives at their door and a review is posted to social media, Foodhub has solutions to drive the consumer experience, whilst adding extra value via our ecosystem of partners. The Foodhub Tech Stack is extensive: from Web and Mobile Ordering to 3rd Party Order Aggregation, Dispatch and Self-Delivery, complete Hardware/Software POS systems, extensive array of POS integrations, On-Premise Kiosks, QR Code Ordering and Payment, Table-side Mobile Order/Receipt Printers, plus an extensive product and development team to support all of this. Our solutions are offered on a modular white label basis to our clients abd partners, allowing them to use the solutions needed for their business.

The Customer Success Manager\’s main purpose is to act as a first point of contact for our platinum clients and partners, working to resolve any issues and queries to the best of their ability, escalating more complex issues internally to ensure of quick resolve, and most importantly on-boarding our new partners and clients efficiently and effectively.
We are looking for somebody that has fantastic communication skills, that loves speaking to people and has a natural ability to deliver exceptional customer experience. This role would particularly suit a potential leader of the future to help build out our UK Customer Success team as our platinum clients and partners grow.\\

Responsibility for a portfolio of busy restaurant and takeaway clients, as well as our partner network. Brands like Papa Johns, Subway and Peri Peri Chicken
Being a trusted advisor, supporting clients to grow their business, whilst reducing their costs
Work with our clients to ensure they maximise the potential in our technology, software and marketing
Comfortable meeting clients in field, as well as virtually.
Maintaining accurate records on CRM
Delivery of exceptional customer experience

Minimum of 3 years experience working in a B2B environment, for example client management, account management or Client Success Role
~ Must have a full valid Driving Licence.
~Willingess to travel to meet clients

A competitive salary
~ Bonus on client revenue growth
~33 days annual leave (inclusive of Bank Holidays)
~ Holiday exchange – Buy up to 5 days holiday each year
~ Employee Assistance Programme
~ Wellness Scheme
~ Discounted Cancer Screening
~ Discount Hub
~ Cycle to Work Scheme
~ Gym Membership – Contribution of up to £30 per month
~ Will Writing Service
~ Mobile or Tech Salary Sacrifice Scheme
~ Heavily discounted Bupa Select Complete Policy option for you and your immediate family.(Medical History Disregarded)
~ Death in Service – Salary x4 Life Cover