At a Glance
- Tasks: Lead and support field operations, visiting sites and driving performance improvements.
- Company: Join Foodhub, a global tech leader in the hospitality sector.
- Benefits: 33 days annual leave, pension scheme, and a guaranteed day off on your birthday.
- Other info: Enjoy extensive international exposure and a dynamic work culture.
- Why this job: Make a real impact in a high-energy environment while travelling across the UK.
- Qualifications: Experience in field operations and strong people management skills required.
The predicted salary is between 45000 - 55000 £ per year.
Location: United Kingdom (Field-Based with National Travel)
About Foodhub
Foodhub is a global technology business, predominantly serving the hospitality sector. We provide online food ordering solutions, electronic point of sale software & hardware, and digital solutions that help restaurants grow and operate more efficiently. Our USP is to bring down the cost of order processing for business customers through streamlining business operations, which is further supported by our national online food marketplace. We process nearly 70 million orders per annum.
About the Role
We are seeking an experienced and highly organised Field Support Operations Manager to lead and support our UK field operations team. This is a fully field-based role and not a desk-based position. The successful candidate will spend the majority of their time on the road, visiting sites, supporting operational teams face-to-face, building relationships, and ensuring consistently high operational standards across the UK. We are looking for someone who is hands-on, proactive, and genuinely enjoys working in a field environment. The role will suit an individual who thrives in fast-paced operational settings and is comfortable travelling extensively as part of their day-to-day responsibilities. The ideal candidate will also be a strong cultural fit with clients — someone who can build trust quickly, communicate effectively across diverse teams, and bring a positive, collaborative attitude to the role.
Key Responsibilities
- Provide on-site operational support across UK locations
- Travel extensively to restaurants/sites to support teams and drive performance improvements
- Conduct regular field visits, operational audits, and performance reviews
- Build strong working relationships with partners, managers, and operational teams
- Support the implementation of operational processes and best practices across the field
- Increase penetration of Foodhub products & services across existing client portfolio
Team & Performance Management
- Lead the organisation and distribution of work, ensuring high productivity levels balanced with adding value.
- Coach and support field teams to achieve operational KPIs and service standards.
- Identify technical challenges, themes, and trends in the field and provide regular insight directly to the CEO.
- Lead by example through a hands-on and visible management approach.
Customer & Stakeholder Management
- Act as a key operational escalation point when required
- Work closely with internal departments and external partners to ensure operational success
- Ensure a consistently high level of customer and partner satisfaction
Skills & Experience
Essential
- Proven experience in field operations, area management, and multi-site operational leadership
- Technical leaning/background specifically relating to electronic point of sale systems and/or online food ordering with associated hardware.
- Experience within hospitality, food service, retail, or technology-led operations
- Strong cultural awareness and ability to work within diverse teams
- Comfortable working fully field-based and travelling extensively across the UK
- Strong people management and relationship-building skills
- Highly organised with excellent problem-solving abilities
- Ability to work independently and manage priorities effectively
- Full UK driving licence
Preferred
- Ability to speak Urdu, Punjabi, and/or Hindi would be an advantage
What We’re Looking For
- Technically competent
- Enjoys being out in the field and working directly with teams
- Is approachable, energetic, and operationally focused
- Can adapt quickly and build strong working relationships
- Takes ownership and leads from the front
- Will positively contribute to the culture and values of the wider team
Benefits
- 33 days annual leave per year (including public holidays)
- Option to purchase up to 5 additional annual leave days
- UK-based role with extensive international exposure
- Pension scheme
- High-impact leadership role within a global EPOS-led hospitality technology business
- Guaranteed day off on your birthday
Field Support Operations Manager in Sheffield employer: FOODHUB
Foodhub is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development within the fast-paced hospitality technology sector. With extensive travel opportunities across the UK, employees enjoy a high-impact leadership role, generous benefits including 33 days of annual leave and a pension scheme, and the chance to make a meaningful impact on operational excellence while building strong relationships with diverse teams.
StudySmarter Expert Advice🤫
We think this is how you could land Field Support Operations Manager in Sheffield
✨Tip Number 1
Get out there and network! Attend industry events, meet-ups, or even local coffee chats. Building relationships with people in the hospitality sector can open doors to opportunities that aren’t advertised.
✨Tip Number 2
Don’t underestimate the power of social media. Use platforms like LinkedIn to connect with professionals in the field. Share your insights and engage with content related to field operations to get noticed.
✨Tip Number 3
When you land an interview, be ready to showcase your hands-on experience. Prepare examples of how you've successfully led teams in fast-paced environments and improved operational standards.
✨Tip Number 4
Finally, apply through our website! We’re always on the lookout for passionate individuals who fit our culture. Make sure your application reflects your enthusiasm for being out in the field and working directly with teams.
We think you need these skills to ace Field Support Operations Manager in Sheffield
Some tips for your application 🫡
Show Your Field Experience:Make sure to highlight your experience in field operations and any relevant roles you've had. We want to see how you've thrived in fast-paced environments and built strong relationships with teams.
Be Personable:Since this role is all about building trust and communication, let your personality shine through! Use a friendly tone and share examples of how you've successfully collaborated with diverse teams.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the time to connect their background to our needs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at FOODHUB
✨Know Your Field
Familiarise yourself with the hospitality sector and Foodhub's specific offerings. Understand their online food ordering solutions and electronic point of sale systems. This knowledge will help you demonstrate your technical competence and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role involves building relationships and leading teams, be ready to share examples of how you've successfully managed diverse teams in the past. Highlight your ability to communicate effectively and build trust quickly, as these are key traits for a Field Support Operations Manager.
✨Prepare for On-the-Road Scenarios
Think about the challenges you might face while travelling extensively and working in various locations. Be prepared to discuss how you would handle operational audits, performance reviews, and support teams on-site. This will show that you're proactive and ready for the hands-on nature of the job.
✨Emphasise Problem-Solving Abilities
The role requires excellent problem-solving skills, so come equipped with examples of how you've identified and resolved technical challenges in previous positions. Discuss any trends you've noticed in field operations and how you provided insights to improve performance, which will resonate well with the interviewers.
