At a Glance
- Tasks: Troubleshoot and diagnose customer issues, provide IT support, and train users on our systems.
- Company: Join Foodhub, a leading tech provider for restaurants and takeaways across multiple countries.
- Benefits: Enjoy 33 days holiday, flexible hours, wellness schemes, and gym membership contributions.
- Other info: Dynamic role with opportunities for travel and career growth.
- Why this job: Make a real impact in the fast-paced food tech industry while developing your skills.
- Qualifications: Experience in customer service or technical support, with a passion for problem-solving.
The predicted salary is between 38097 - 46563 £ per year.
Stoke-on-Trent, United Kingdom | Posted on 12/08/2026
Foodhub currently has 30,000+ restaurant, takeaway, stadia, hotel and bar clients in the UK, Ireland, USA, Canada, Nigeria, Grenada and ANZ.
Today, Foodhub powers the technology behind many different QSR's, stadia and venue, online order, delivery and POS businesses, giving them a multi-solution tech stack to drive their business forward and open new revenue streams.
From the moment a consumer is thinking of placing an order, to the time the order arrives at their door and a review is posted to social media, Foodhub has solutions to drive the consumer experience, whilst adding extra value via our ecosystem of partners.
The Foodhub Tech Stack is extensive: from Web and Mobile Ordering to 3rd Party Order Aggregation, Dispatch and Self-Delivery, complete Hardware/Software POS systems, extensive array of POS integrations, On-Premise Kiosks, QR Code Ordering and Payment, Table-side Mobile Order/Receipt Printers, plus an extensive product and development team to support all of this.
Job Description
- Liaising with customers to troubleshoot and diagnose issues remotely
- Answering calls out of hours on a rota basis
- Applying fixes and performing maintenance tasks on customer EPOSsystems
- Training external or internal users of all levels to use our software andsystems
- Provide IT technical support and assistance to group employees.
- Selling merchandise and other products to existing clients.
- Excellent communication and customer-facing skills.
- Self-motivated, able to use own initiative and confidence to question.
- Effective team worker and able to deal and work with people of all levels.
- Proactive with good problem-solving skills.
- Excellent organisation and time management skills to meet set targets anddeadlines
- Working collaboratively with internal technical and project teams to solvecustomer issues
Requirements
- Experience in account management, sales, customer service, or technical support, preferably within the restaurant, takeaway, or fast-food industry.
- Strong technical aptitude with a basic understanding of IT, EPOS, or APOS systems (training will be provided)
- Excellent problem-solving skills with the ability to troubleshoot software and hardware-related issues.
- Strong communication and interpersonal skills, with the ability to engage and build rapport with business owners.
- Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment
- Comfortable working flexible hours, including evenings or weekends, to align with restaurant operating hours
- Willingness to travel across the UK for on-site visits when required.
- Valid driver’s license and access to a vehicle are essential
- 33 days holidays (inclusive of Bank Holidays)
- 5 flexible Bank Holidays - Work them if you choose and use the leave days elsewhere in the year.
- Holiday exchange - Buy up to 5 days holiday per year
- Car Allowance & Fuel Reimbursement
- Employee Assistance Programme
- Wellness Scheme
- Discounted Cancer Screening
- Discount Hub
- Cycle to Work Scheme
- Gym Membership - Contribution of up to £30 per month
- Will Writing Service
- Mobile or Tech Salary Sacrifice Scheme
- Heavily discounted Bupa Select Complete (Medical History Disregarding) Policy option for you and your immediate family.
- #J-18808-Ljbffr
Regional Field Support Agent employer: FOODHUB
Foodhub is an exceptional employer that prioritises employee growth and a vibrant work culture, offering a high-impact leadership role in the dynamic hospitality technology sector. With extensive national travel opportunities, employees enjoy a supportive environment that fosters collaboration and relationship-building, alongside generous benefits such as 33 days of annual leave and a pension scheme. Join us to be part of a forward-thinking team that values innovation and operational excellence while making a significant impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Field Support Agent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FOODHUB. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FOODHUB before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Regional Field Support Agent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FOODHUB:Your cover letter is your chance to shine! Tell us why you want to work at FOODHUB specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FOODHUB!
How to prepare for a job interview at FOODHUB
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
