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For Companies At a Glance
- Tasks: Manage client relationships, provide technical support, and deliver training to restaurant partners.
- Company: Join Foodhub, a leading tech company revolutionising the restaurant industry.
- Benefits: Enjoy 33 days holiday, flexible hours, wellness schemes, and exclusive discounts.
- Why this job: Be part of a dynamic team making a real impact in the hospitality sector.
- Qualifications: Experience in account management or customer service; IT knowledge is a plus.
- Other info: Flexible working hours and travel across the UK for hands-on support.
The predicted salary is between 30780 - 43092 £ per year.
About Us
Foodhub is a leading tech company specializing in EPOS and APOS solutions for the restaurant and takeaway industry. Our consumer-facing platform enables customers to order their favorite meals quickly and easily. With cutting-edge technology, exceptional customer service, and global advertising campaigns, we empower our restaurant and takeaway partners to thrive. We are looking for a Regional Field Support Agent to join our dynamic team.
Key Responsibilities
- Client Relationship Management: Serve as the main point of contact for restaurant partners, nurturing strong relationships to ensure satisfaction and retention.
- Technical Support & Issue Resolution: Troubleshoot EPOS and APOS system issues both remotely and on-site; coordinate with technical teams for timely resolutions.
- Training & Onboarding: Deliver comprehensive training sessions to restaurant owners and staff, enabling effective use of our systems.
- Field Support & On-Site Assistance: Travel to client locations across the UK to provide hands-on technical support with minimal disruption to business operations.
- Sales & Upselling: Identify opportunities to improve client success by recommending additional Foodhub products and services.
- Cross-functional Collaboration: Work with internal teams including tech support and project departments to resolve client concerns swiftly.
- Customer Support: Handle inbound and outbound queries, including participation in an out-of-hours support rota.
Requirements & Qualifications
- Experience in account management, sales, customer service, or technical support – ideally within the hospitality, restaurant, takeaway, or fast-food industry.
- Basic understanding of IT systems, EPOS, or APOS (training provided).
- Strong problem-solving skills for both hardware and software issues.
- Excellent communication and relationship-building skills.
- Self-motivated with strong organizational skills in a fast-paced environment.
- Willing to work flexible hours, including evenings or weekends.
- Comfortable with regular travel across the UK; a valid driver\\\’s license and access to a vehicle are essential.
Benefits
- 33 days holiday (including Bank Holidays)
- 5 flexible Bank Holidays — work them and use the leave later in the year
- Holiday exchange (buy up to 5 additional days)
- Car allowance
- Employee Assistance Programme
- Wellness Scheme
- Discounted Cancer Screening
- Exclusive discounts via our Discount Hub
- Cycle to Work Scheme
- Gym membership contribution (up to £30/month)
- Will Writing Service
- Tech and Mobile Salary Sacrifice Scheme
- Heavily discounted Bupa Select Complete (Medical History Disregarded) Policy for you and your family
- Death in Service (Life Cover at 4x salary)
Job Types: Full-time, Permanent
Pay: £30,780.00 per year
Application question(s): Are you comfortable working from Sunday to Thursday — 1.00 pm to 9.00 pm? Are you comfortable with a Field Based role?
Experience: Account management: 2 years (required); Sales / Upselling: 1 year (required)
Licence/Certification: Driving Licence & Car (required)
Work authorisation: United Kingdom (required)
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Regional Accounts Manager employer: FOODHUB
Contact Detail:
FOODHUB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Accounts Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the restaurant and tech industry. Attend events, join online forums, or even hit up local meetups. The more people you know, the better your chances of landing that Regional Accounts Manager role!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in account management and technical support. Share specific examples of how you've solved problems or improved client relationships in the past.
✨Tip Number 3
Be proactive! If you see a company you want to work for, don’t wait for them to post a job. Reach out directly through our website, express your interest, and showcase how you can add value to their team. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Prepare for the unexpected! Since this role involves travel and on-site support, be ready to discuss how you handle challenges on the go. Think about times you've had to troubleshoot issues quickly and how you kept clients happy during those moments.
We think you need these skills to ace Regional Accounts Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Regional Accounts Manager role. Highlight your relevant experience in account management and customer service, and don’t forget to mention any technical skills you have that relate to EPOS or APOS systems.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your achievements and responsibilities to make it easy for us to read. We appreciate straightforwardness, so avoid fluff!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to upload your CV and cover letter directly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at FOODHUB
✨Know Your Stuff
Before the interview, make sure you understand Foodhub's EPOS and APOS systems. Familiarise yourself with common issues and solutions, as well as the latest trends in the restaurant tech industry. This will show your potential employer that you're genuinely interested and prepared.
✨Showcase Your Relationship Skills
Since client relationship management is key for this role, be ready to share examples of how you've built strong relationships in previous positions. Think about specific instances where your communication skills made a difference in customer satisfaction or retention.
✨Problem-Solving Scenarios
Prepare for situational questions that test your problem-solving abilities. Consider past experiences where you successfully resolved technical issues or improved client success. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Flexibility is Key
Be open about your willingness to work flexible hours and travel across the UK. Highlight any previous experience in roles that required adaptability, as this will demonstrate your readiness to meet the demands of the job.
