At a Glance
- Tasks: Lead and support field operations, visiting sites and driving performance improvements.
- Company: Join Foodhub, a global tech leader in the hospitality sector.
- Benefits: 33 days annual leave, pension scheme, and guaranteed day off on your birthday.
- Other info: Enjoy extensive international exposure and a dynamic work culture.
- Why this job: Make a real impact in a high-energy environment while travelling across the UK.
- Qualifications: Experience in field operations and strong people management skills required.
The predicted salary is between 40000 - 50000 £ per year.
Location- United Kingdom (Field-Based with National Travel)
About Foodhub
Foodhub is a global technology business, predominantly serving the hospitality sector. We provide online food ordering solutions, electronic point of sale software & hardware, and digital solutions that help restaurants grow and operate more efficiently. Our USP is to bring down the cost of order processing for business customers through streamlining business operations, which is further supported by our national online food marketplace. We process nearly 70 million orders per annum.
About the Role
We are seeking an experienced and highly organised Field Support Operations Manager to lead and support our UK field operations team. This is a fully field-based role and not a desk-based position. The successful candidate will spend the majority of their time on the road, visiting sites, supporting operational teams face-to-face, building relationships, and ensuring consistently high operational standards across the UK. We are looking for someone who is hands-on, proactive, and genuinely enjoys working in a field environment. The role will suit an individual who thrives in fast-paced operational settings and is comfortable travelling extensively as part of their day-to-day responsibilities. The ideal candidate will also be a strong cultural fit with clients — someone who can build trust quickly, communicate effectively across diverse teams, and bring a positive, collaborative attitude to the role.
Key Responsibilities
- Field Operations Leadership
- Provide on-site operational support across UK locations
- Travel extensively to restaurants/sites to support teams and drive performance improvements
- Conduct regular field visits, operational audits, and performance reviews
- Build strong working relationships with partners, managers, and operational teams
- Support the implementation of operational processes and best practices across the field
- Increase penetration of Foodhub products & services across existing client portfolio
- Team & Performance Management
- Lead the organisation and distribution of work, ensuring high productivity levels balanced with adding value.
- Coach and support field teams to achieve operational KPIs and service standards.
- Identify technical challenges, themes, and trends in the field and provide regular insight directly to the CEO.
- Lead by example through a hands-on and visible management approach.
- Customer & Stakeholder Management
- Act as a key operational escalation point when required
- Work closely with internal departments and external partners to ensure operational success
- Ensure a consistently high level of customer and partner satisfaction
Skills & Experience
Essential
- Proven experience in field operations, area management, and multi-site operational leadership
- Technical leaning/background specifically relating to electronic point of sale systems and/or online food ordering with associated hardware.
- Experience within hospitality, food service, retail, or technology-led operations
- Strong cultural awareness and ability to work within diverse teams
- Comfortable working fully field-based and travelling extensively across the UK
- Strong people management and relationship-building skills
- Highly organised with excellent problem-solving abilities
- Ability to work independently and manage priorities effectively
- Full UK driving licence
Preferred
- Ability to speak Urdu, Punjabi, and/or Hindi would be an advantage
What We’re Looking For
- Technically competent
- Enjoys being out in the field and working directly with teams
- Is approachable, energetic, and operationally focused
- Can adapt quickly and build strong working relationships
- Takes ownership and leads from the front
- Will positively contribute to the culture and values of the wider team
Benefits
- 33 days annual leave per year (including public holidays)
- Option to purchase up to 5 additional annual leave days
- UK-based role with extensive international exposure
- Pension scheme
- High-impact leadership role within a global EPOS-led hospitality technology business
- Guaranteed day off on your birthday
Field Support Operations Manager in Portsmouth employer: FOODHUB
Foodhub is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development within the fast-paced hospitality technology sector. With extensive national travel opportunities, our Field Support Operations Manager role allows you to engage directly with teams across the UK, fostering strong relationships while enjoying generous benefits such as 33 days of annual leave and a guaranteed day off on your birthday. Join us to be part of a collaborative environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Field Support Operations Manager in Portsmouth
✨Tip Number 1
Get out there and network! Attend industry events, meet-ups, or even local coffee chats. Building relationships with people in the hospitality and tech sectors can open doors for you that a CV just can't.
✨Tip Number 2
Show your face! If you're applying for a field-based role like the Field Support Operations Manager, make sure to visit potential employers or clients. A personal touch can really set you apart from other candidates.
✨Tip Number 3
Be proactive in your approach. Reach out to current employees on LinkedIn, ask about their experiences, and express your interest in the role. This not only shows your enthusiasm but also helps you gather insider info.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Foodhub team.
We think you need these skills to ace Field Support Operations Manager in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Support Operations Manager role. Highlight your experience in field operations and any relevant technical skills, especially with electronic point of sale systems. We want to see how your background aligns with what we do at Foodhub!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for the hospitality sector and your hands-on approach to leadership. Let us know why you’re excited about the opportunity to work with Foodhub and how you can contribute to our mission.
Showcase Your People Skills:Since this role involves building relationships and leading teams, make sure to highlight your people management skills. Share examples of how you've successfully worked with diverse teams and resolved conflicts in the past. We love seeing candidates who can connect with others!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team at Foodhub!
How to prepare for a job interview at FOODHUB
✨Know Your Field
Make sure you understand the hospitality sector and Foodhub's role in it. Research their online food ordering solutions and electronic point of sale systems. Being able to discuss how these technologies impact operations will show your genuine interest and expertise.
✨Showcase Your People Skills
As a Field Support Operations Manager, building relationships is key. Prepare examples of how you've successfully managed teams or built trust with clients in previous roles. Highlight your ability to communicate effectively across diverse teams.
✨Be Ready for the Road
Since this role involves extensive travel, be prepared to discuss your experience in field operations. Share stories that demonstrate your hands-on approach and how you've tackled challenges while on the go. This will show you're comfortable in a dynamic environment.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified technical challenges and provided solutions. Discuss how you’ve improved operational processes in past roles. This will illustrate your proactive mindset and ability to drive performance improvements.
