At a Glance
- Tasks: Lead and support a dynamic field operations team across the UK, driving excellence and building relationships.
- Company: Join Foodhub, a global leader in hospitality technology with a vibrant culture.
- Benefits: Enjoy competitive salary, travel opportunities, and a chance to make a real impact.
- Other info: Opportunity for career growth in a fast-paced, supportive environment.
- Why this job: Be at the forefront of innovation in hospitality tech while developing your leadership skills.
- Qualifications: Experience managing field teams in tech environments, strong leadership, and relationship-building skills.
The predicted salary is between 42750 - 52250 £ per year.
- Senior Field Operations Manager
- About Foodhub
Foodhub is an international hospitality technology company providing online ordering, EPOS, payments, kiosks and digital solutions to hospitality businesses across the Globe, including the UK, Ireland, America, and ANZ.
With our global headquarters in Dublin and our business continuing to grow internationally, we're looking for leaders who enjoy building, taking ownership, and making a real impact
About the Role
We're looking for an experienced Field Operations Manager to lead and support our UK Field Operations team.
This is a leadership role where you'll spend the majority of your time in the field, coaching teams, building strong relationships with restaurant partners, driving operational excellence, and supporting the growth of Foodhub's products and services.
This is not a restaurant or hotel operations management role.
We're looking for someone who has successfully managed field-based teams across multiple locations, ideally within EPOS, payments, hospitality technology, Saa S, or similar industries.
Experience in managing teams, responsible for EPOS installations, on-site customer support, technical troubleshooting, equipment deployment, or supporting technology across multiple customer locations would be particularly relevant to Foodhub.
- What You'll Be Doing
- Field Operations Leadership
- Lead, coach and support a team of field-based professionals across the UK.
- Travel extensively to restaurant partner locations, providing hands-on operational support.
- Conduct regular field visits, operational reviews and performance audits.
- Ensure operational standards and service quality are consistently delivered.
- Build trusted relationships with restaurant owners, managers and key stakeholders.
- Drive adoption and increased utilisation of Foodhub's products and services across the existing customer base.
- Identify operational improvements and implement best practices across the field team.
- Provide regular operational insights, trends and recommendations to senior leadership.
- Team Leadership & Performance
- Lead and develop a high-performing field team.
- Set clear objectives, monitor KPIs and drive accountability.
- Coach team members through regular field visits and one-to-one development.
- Allocate resources effectively to maximise productivity and customer impact.
- Foster a positive, collaborative and high-performance culture.
- Lead by example through a visible, hands-on management style.
- Customer & Partner Management
- Act as the senior operational contact for key customer escalations.
- Build long-term relationships with restaurant partners.
- Collaborate closely with Sales, Customer Success, Product and Technical Support teams.
- Ensure excellent customer experience and partner satisfaction.
- Support commercial initiatives including customer retention, product adoption and upselling opportunities.
What We're Looking For
Essential
- Proven experience managing field-based teams across multiple locations, ideally within EPOS/POS, payments, hospitality technology, Saa S, or similar technology-led environments.
- Experience in managing teams responsible for EPOS/POS installations, technical support, customer implementations, hardware deployment, maintenance or on-site customer service is highly desirable.
- Strong people leadership, coaching and performance management experience.
- Comfortable spending the majority of the working week travelling across the UK to support customers and field teams.
- Excellent relationship-building and stakeholder management skills, with the ability to work effectively with customers, engineers, internal teams and senior stakeholders.
- Strong operational planning and problem-solving skills, particularly within a technology or field-service environment.
- Ability to work independently, manage multiple priorities and respond effectively to customer and operational issues.
- Commercial mindset, with experience driving customer engagement, retention, account growth or upselling.
- Full UK Driving Licence and access to a car.
- What Success Looks Like
- High-performing, motivated field team.
- Excellent customer satisfaction and partner relationships.
- Increased adoption of Foodhub products and services.
- Consistent operational standards across all regions.
- Strong coaching culture and continuous team development.
- Commercial growth through customer engagement and product penetration.
Senior Manager Field Operations in Newcastle upon Tyne employer: Foodhub
Foodhub is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those who thrive in leadership roles. With a focus on employee growth and development, the company offers extensive training opportunities and encourages team members to take ownership of their work while making a tangible impact in the hospitality technology sector. Based in the UK, employees benefit from a flexible field-based role that allows for meaningful interactions with restaurant partners and the chance to drive operational excellence across diverse locations.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager Field Operations in Newcastle upon Tyne
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Senior Manager Field Operations at Foodhub!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Foodhub or be willing to refer you for that Senior Manager Field Operations position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Foodhub who’s on the lookout for their next Senior Manager Field Operations star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Senior Manager Field Operations role at Foodhub!
We think you need these skills to ace Senior Manager Field Operations in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Foodhub. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Foodhub
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Foodhub. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
