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- Tasks: Lead global client services for EPOS in hospitality, ensuring effective support and engagement.
- Company: Join Foodhub, a leading tech platform revolutionising the hospitality sector.
- Benefits: Enjoy a competitive salary, 33 days annual leave, and opportunities for international travel.
- Why this job: Make a real impact in a high-stakes leadership role within a dynamic global environment.
- Qualifications: 10+ years in hospitality tech with strong EPOS experience and leadership skills.
- Other info: Extensive travel required; work closely with field agents and restaurant partners.
The predicted salary is between 125000 - 175000 ÂŁ per year.
Reports to: Chief Operating Officer (COO)
Salary: ÂŁ125,000+ (plus standard benefits, no bonus or equity)
Employment Type: Full-time
About Foodhub
Foodhub is a global technology platform serving the hospitality sector, providing EPOS, ordering, and digital solutions to restaurants and takeaway businesses worldwide. Our success is built on deep operational understanding of hospitality environments and strong, locally delivered client services.
As Foodhub continues to scale internationally, we are strengthening our in-country client services and EPOS support operations to ensure our partners receive handsâon, commercially effective support aligned to real hospitality operating conditions.
About the Role
We are seeking a senior Head of Client Services to lead Foodhub's global, in-country client services function, with a core focus on EPOSâsupported hospitality operations. This is not a contact centre or deskâbased support role. It is a highly operational, outwardâfacing leadership position, working closely with field agents, account teams, and restaurant partners using EPOS systems daily across multiple international markets.
You will be responsible for defining how EPOSâled client services are delivered at a country and regional level, ensuring teams operate effectively during hospitality trading hours, and that client engagement drives retention, performance, and longâterm value. The role involves extensive international travel and requires deep, handsâon EPOS experience within hospitality environments.
Key Responsibilities
- Global Client Services & EPOS Operations
- Lead and oversee inâcountry client services operations supporting EPOS deployments across multiple international markets
- Spend significant time on the ground with EPOS field agents and hospitality clients, understanding realâworld operational challenges
- Define and continuously evolve Foodhub's EPOS client services and account engagement model by market
- HospitalityâFocused Client Engagement
- Act as a senior point of contact for key restaurant and takeaway partners using Foodhub's EPOS and ordering platforms
- Ensure client services align with hospitality operating realities, including evenings, weekends, and peak trading periods
- Build trusted relationships with operators, grounded in a strong understanding of EPOSâdriven workflows and service requirements
- Account Management & Performance
- Define account management strategies, KPIs, and operating rhythms for EPOSâfocused client services teams
- Drive retention, engagement, and performance through proactive, fieldâled EPOS support and account management
- Partner closely with commercial teams to align EPOS client services with revenue and growth objectives
- People, Process & Scale
- Build, lead, and develop regional and fieldâbased EPOS client services leadership teams
- Standardise EPOS service best practices while allowing for local market nuance
- Use operational data and insight from EPOS environments to drive continuous improvement across markets
- CrossâFunctional Collaboration
- Work closely with Product and Engineering teams to feed realâworld EPOS client insight into product roadmap and service improvements
- Act as a trusted operational advisor to the COO and senior leadership team on EPOS client performance and service delivery
Experience & Background Required (NonâNegotiable)
- 10+ years' senior leadership experience within hospitality technology, with direct responsibility for EPOSâsupported operations
- Proven experience leading fieldâbased or inâcountry client services teams supporting EPOS systems
- Strong, handsâon understanding of restaurant / takeaway EPOS environments and trading hours
- Demonstrated experience defining and scaling EPOS account management or client services models
- Comfortable with extensive international travel as a core part of the role
- Commercially minded operator with strong stakeholder credibility in hospitality and EPOS contexts
- Candidates without direct EPOS experience in hospitality environments will not be considered.
33 days annual leave per year (including public holidays)
Option to purchase up to 5 additional annual leave days
UKâbased role with extensive international exposure
Highâimpact leadership role within a global EPOSâled hospitality technology business
Head of Client Services in London employer: FOODHUB
Contact Detail:
FOODHUB Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Head of Client Services in London
â¨Tip Number 1
Get to know the company inside out! Research Foodhub's values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
â¨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can give you the lowdown on the company culture and maybe even put in a good word for you!
â¨Tip Number 3
Prepare for the interview by practising common questions related to EPOS systems and client services. Think about real-life scenarios where you've tackled challenges in hospitality â those stories will make you stand out!
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Foodhub team!
We think you need these skills to ace Head of Client Services in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the Head of Client Services role. Highlight your experience in hospitality technology and EPOS systems, as well as any leadership roles you've held. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the hospitality sector and how your hands-on experience can benefit Foodhub. Keep it engaging and relevant to the role â we love a good story!
Showcase Your Leadership Skills: In your application, emphasise your leadership experience and how you've successfully managed client services teams in the past. Weâre looking for someone who can inspire and lead, so donât hold back on sharing your achievements!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way to ensure your application gets into the right hands. Plus, it shows us that youâre proactive and keen to join the Foodhub team!
How to prepare for a job interview at FOODHUB
â¨Know Your EPOS Inside Out
Make sure you have a solid understanding of EPOS systems and how they operate within hospitality environments. Brush up on the specific challenges restaurants face and be ready to discuss how your experience can help solve these issues.
â¨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing field-based teams. Be ready to discuss how you've successfully led client services operations and driven performance in previous roles.
â¨Understand Foodhub's Culture
Research Foodhubâs values and mission. Be prepared to explain how your personal values align with theirs and how you can contribute to their growth in the hospitality sector.
â¨Ask Insightful Questions
Prepare thoughtful questions about the role and the companyâs future direction. This shows your genuine interest and helps you gauge if Foodhub is the right fit for you, especially regarding their international expansion plans.
