At a Glance
- Tasks: Lead field operations, support teams, and drive performance improvements across the UK.
- Company: Join Foodhub, a global tech leader in hospitality solutions.
- Benefits: 33 days annual leave, pension scheme, and a guaranteed day off on your birthday.
- Other info: Enjoy a high-impact leadership role with international exposure.
- Why this job: Be hands-on in a dynamic role with extensive travel and impact on the hospitality sector.
- Qualifications: Experience in field operations and strong people management skills required.
The predicted salary is between 45000 - 55000 £ per year.
Location: United Kingdom (Field-Based with National Travel)
About Foodhub
Foodhub is a global technology business, predominantly serving the hospitality sector. We provide online food ordering solutions, electronic point of sale software & hardware, and digital solutions that help restaurants grow and operate more efficiently. Our USP is to bring down the cost of order processing for business customers through streamlining business operations, which is further supported by our national online food marketplace. We process nearly 70 million orders per annum.
About the Role
We are seeking an experienced and highly organised Field Support Operations Manager / Partner Operations Manager to lead and support our UK field operations team. This is a fully field-based role and not a desk-based position. The successful candidate will spend the majority of their time on the road, visiting sites, supporting operational teams face-to-face, building relationships, and ensuring consistently high operational standards across the UK. We are looking for someone who is hands-on, proactive, and genuinely enjoys working in a field environment. The role will suit an individual who thrives in fast-paced operational settings and is comfortable travelling extensively as part of their day-to-day responsibilities. The ideal candidate will also be a strong cultural fit with clients — someone who can build trust quickly, communicate effectively across diverse teams, and bring a positive, collaborative attitude to the role.
Key Responsibilities
- Field Operations Leadership
- Provide on-site operational support across UK locations
- Travel extensively to restaurants/sites to support teams and drive performance improvements
- Conduct regular field visits, operational audits, and performance reviews
- Build strong working relationships with partners, managers, and operational teams
- Support the implementation of operational processes and best practices across the field
- Increase penetration of Foodhub products & services across existing client portfolio
- Team & Performance Management
- Lead the organisation and distribution of work, ensuring high productivity levels balanced with adding value.
- Coach and support field teams to achieve operational KPIs and service standards.
- Identify technical challenges, themes, and trends in the field and provide regular insight directly to the CEO.
- Lead by example through a hands-on and visible management approach.
- Customer & Stakeholder Management
- Act as a key operational escalation point when required
- Work closely with internal departments and external partners to ensure operational success
- Ensure a consistently high level of customer and partner satisfaction
Skills & Experience
- Proven experience in field operations, area management, and multi-site operational leadership
- Technical leaning/background specifically relating to electronic point of sale systems and/or online food ordering with associated hardware.
- Experience within hospitality, food service, retail, or technology-led operations
- Strong cultural awareness and ability to work within diverse teams
- Comfortable working fully field-based and travelling extensively across the UK
- Strong people management and relationship-building skills
- Highly organised with excellent problem-solving abilities
- Ability to work independently and manage priorities effectively
- Full UK driving licence
Preferred
- Ability to speak Urdu, Punjabi, and/or Hindi would be an advantage
What We’re Looking For
- Technically competent
- Enjoys being out in the field and working directly with teams
- Is approachable, energetic, and operationally focused
- Can adapt quickly and build strong working relationships
- Takes ownership and leads from the front
- Will positively contribute to the culture and values of the wider team
Benefits
- 33 days annual leave per year (including public holidays)
- Option to purchase up to 5 additional annual leave days
- UK-based role with extensive international exposure
- Pension scheme
- High-impact leadership role within a global EPOS-led hospitality technology business
- Guaranteed day off on your birthday
Partner Operations Manager in Leeds employer: FOODHUB
Foodhub is an exceptional employer that offers a dynamic and supportive work environment for the Partner Operations Manager role. With a focus on employee growth, we provide extensive training opportunities and a culture that values collaboration and innovation. Our field-based position allows for meaningful interactions with diverse teams across the UK, ensuring that every day brings new challenges and rewards, all while enjoying generous benefits like 33 days of annual leave and a guaranteed day off on your birthday.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Operations Manager in Leeds
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like FOODHUB. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to FOODHUB
Don't be shy about reaching out to FOODHUB directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Partner Operations Manager in Leeds
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about FOODHUB and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at FOODHUB
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
