At a Glance
- Tasks: Lead and support field operations, visiting sites and driving performance improvements.
- Company: Join Foodhub, a global tech leader in the hospitality sector.
- Benefits: 33 days annual leave, pension scheme, and guaranteed day off on your birthday.
- Other info: Enjoy a high-impact leadership role with international exposure.
- Why this job: Be hands-on in a dynamic role with extensive travel and impact.
- Qualifications: Experience in field operations and strong people management skills.
The predicted salary is between 40000 - 50000 £ per year.
Location: United Kingdom (Field-Based with National Travel)
About Foodhub
Foodhub is a global technology business, predominantly serving the hospitality sector. We provide online food ordering solutions, electronic point of sale software & hardware, and digital solutions that help restaurants grow and operate more efficiently. Our USP is to bring down the cost of order processing for business customers through streamlining business operations, which is further supported by our national online food marketplace. We process nearly 70 million orders per annum.
About the Role
We are seeking an experienced and highly organised Field Support Operations Manager / Partner Operations Manager to lead and support our UK field operations team. This is a fully field-based role and not a desk-based position. The successful candidate will spend the majority of their time on the road, visiting sites, supporting operational teams face-to-face, building relationships, and ensuring consistently high operational standards across the UK. We are looking for someone who is hands-on, proactive, and genuinely enjoys working in a field environment. The role will suit an individual who thrives in fast-paced operational settings and is comfortable travelling extensively as part of their day-to-day responsibilities. The ideal candidate will also be a strong cultural fit with clients — someone who can build trust quickly, communicate effectively across diverse teams, and bring a positive, collaborative attitude to the role.
Key Responsibilities
- Field Operations Leadership
- Provide on-site operational support across UK locations
- Travel extensively to restaurants/sites to support teams and drive performance improvements
- Conduct regular field visits, operational audits, and performance reviews
- Build strong working relationships with partners, managers, and operational teams
- Support the implementation of operational processes and best practices across the field
- Increase penetration of Foodhub products & services across existing client portfolio
- Team & Performance Management
- Lead the organisation and distribution of work, ensuring high productivity levels balanced with adding value.
- Coach and support field teams to achieve operational KPIs and service standards.
- Identify technical challenges, themes, and trends in the field and provide regular insight directly to the CEO.
- Lead by example through a hands-on and visible management approach.
- Customer & Stakeholder Management
- Act as a key operational escalation point when required
- Work closely with internal departments and external partners to ensure operational success
- Ensure a consistently high level of customer and partner satisfaction
Skills & Experience
- Proven experience in field operations, area management, and multi-site operational leadership
- Technical leaning/background specifically relating to electronic point of sale systems and/or online food ordering with associated hardware.
- Experience within hospitality, food service, retail, or technology-led operations
- Strong cultural awareness and ability to work within diverse teams
- Comfortable working fully field-based and travelling extensively across the UK
- Strong people management and relationship-building skills
- Highly organised with excellent problem-solving abilities
- Ability to work independently and manage priorities effectively
- Full UK driving licence
Preferred
- Ability to speak Urdu, Punjabi, and/or Hindi would be an advantage
What We’re Looking For
- Technically competent
- Enjoys being out in the field and working directly with teams
- Is approachable, energetic, and operationally focused
- Can adapt quickly and build strong working relationships
- Takes ownership and leads from the front
- Will positively contribute to the culture and values of the wider team
Benefits
- 33 days annual leave per year (including public holidays)
- Option to purchase up to 5 additional annual leave days
- UK-based role with extensive international exposure
- Pension scheme
- High-impact leadership role within a global EPOS-led hospitality technology business
- Guaranteed day off on your birthday
Field Support Manager employer: FOODHUB
Foodhub is an exceptional employer that prioritises employee growth and a vibrant work culture, offering a high-impact leadership role in the dynamic hospitality technology sector. With extensive national travel opportunities, employees enjoy a supportive environment that fosters collaboration and relationship-building, alongside generous benefits such as 33 days of annual leave and a pension scheme. Join us to be part of a forward-thinking team that values innovation and operational excellence while making a significant impact in the industry.
