At a Glance
- Tasks: Lead and support field teams, drive operational excellence, and build strong restaurant partnerships.
- Company: Join Foodhub, a leading UK food ordering and restaurant tech company.
- Benefits: Autonomy, responsibility, and the chance to shape operations in a fast-growing business.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact while enjoying hands-on leadership and extensive fieldwork.
- Qualifications: Experience managing field teams, strong leadership, and excellent relationship-building skills.
The predicted salary is between 32000 - 40000 £ per year.
Field Operations Manager
Location
United Kingdom (Field Based)
Employment Type
- Full Time
- About Foodhub
Foodhub is one of the UK's leading food ordering and restaurant technology companies, supporting thousands of restaurants with online ordering, EPOS solutions, payment technology, and digital growth solutions.
We're looking for an experienced Field Operations Manager to lead and support our UK Field Operations team.
This is a leadership role where you'll spend the majority of your time in the field, coaching teams, building strong relationships with restaurant partners, driving operational excellence, and supporting the growth of Foodhub's products and services.
This is not a restaurant or hotel operations management role. We're looking for someone who has successfully managed field-based teams across multiple locations , ideally within technology, payments, telecommunications, retail technology, Saa S, or similar industries.
- Candidates from
- Regional Sales Management ,
- Field Operations ,
- Area Management ,
- Customer Success , or
Technical Field Support backgrounds are encouraged to apply.
- What You'll Be Doing
- Field Operations Leadership
- Lead, coach and support a team of field-based professionals across the UK.
- Travel extensively to restaurant partner locations, providing hands-on operational support.
- Conduct regular field visits, operational reviews and performance audits.
- Ensure operational standards and service quality are consistently delivered.
- Build trusted relationships with restaurant owners, managers and key stakeholders.
- Drive adoption and increased utilisation of Foodhub's products and services across the existing customer base.
- Identify operational improvements and implement best practices across the field team.
- Provide regular operational insights, trends and recommendations to senior leadership.
- Team Leadership & Performance
- Lead and develop a high-performing field team.
- Set clear objectives, monitor KPIs and drive accountability.
- Coach team members through regular field visits and one-to-one development.
- Allocate resources effectively to maximise productivity and customer impact.
- Foster a positive, collaborative and high-performance culture.
- Lead by example through a visible, hands-on management style.
- Customer & Partner Management
- Act as the senior operational contact for key customer escalations.
- Build long-term relationships with restaurant partners.
- Collaborate closely with Sales, Customer Success, Product and Technical Support teams.
- Ensure excellent customer experience and partner satisfaction.
- Support commercial initiatives including customer retention, product adoption and upselling opportunities.
What We're Looking For
Essential
- Proven experience managing field-based teams across multiple locations.
- Experience leading
- Field Operations ,
- Regional Sales ,
- Area Managers ,
- Field Support Engineers ,
Customer Success Managers , or similar.
- Strong people leadership and coaching experience.
- Comfortable spending the majority of the working week travelling across the UK.
- Excellent relationship-building and stakeholder management skills.
- Strong operational planning and problem-solving abilities.
- Ability to work independently while managing multiple priorities.
- Commercial mindset with experience driving customer engagement, retention or upselling.
- Full UK Driving Licence & Car
Desirable
Experience within one or more of the following
- EPOS / POS
- Hospitality Technology
- Saa S
- Fin Tech / Payments
- Telecommunications
- Retail Technology
- Field Service
- Technical understanding of hardware, software installations or connected technology solutions.
- Additional languages such as Urdu, Punjabi or Hindi would be advantageous.
- What Success Looks Like
- High-performing, motivated field team.
- Excellent customer satisfaction and partner relationships.
- Increased adoption of Foodhub products and services.
- Consistent operational standards across all regions.
- Strong coaching culture and continuous team development.
- Commercial growth through customer engagement and product penetration.
Why Join Foodhub?
At Foodhub, you'll be joining a fast-growing technology business where you'll have the opportunity to make a real impact.
This is a hands-on leadership role with autonomy, responsibility and the opportunity to shape field operations across the UK.
If you enjoy leading people, solving operational challenges, building strong customer relationships and spending your time in the field rather than behind a desk, we'd love to hear from you.
Field Operations Manager in Bolton employer: FOODHUB
Foodhub is an exceptional employer that prioritises employee growth and a vibrant work culture, offering a high-impact leadership role in the dynamic hospitality technology sector. With extensive national travel opportunities, employees enjoy a supportive environment that fosters collaboration and relationship-building, alongside generous benefits such as 33 days of annual leave and a pension scheme. Join us to be part of a forward-thinking team that values innovation and operational excellence while making a significant impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Field Operations Manager in Bolton
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to FOODHUB as a field sales pro!
✨Scout Out the Competition
Research potential competitors for FOODHUB and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up FOODHUB’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Operations Manager in Bolton
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at FOODHUB, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at FOODHUB, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at FOODHUB.
How to prepare for a job interview at FOODHUB
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that FOODHUB offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in FOODHUB but also helps you get a feel for whether you’d thrive in that environment.
