At a Glance
- Tasks: Troubleshoot and diagnose customer issues remotely while providing top-notch IT support.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Collaborative environment with chances to learn and grow your career.
- Why this job: Make a real difference by helping customers solve their tech problems.
- Qualifications: Strong communication skills and a knack for problem-solving required.
The predicted salary is between 40000 - 50000 £ per year.
Liaising with customers to troubleshoot and diagnose issues remotely.
Answering calls out of hours on a rota basis.
Applying fixes and performing maintenance tasks on customer EPOS systems.
Training external or internal users of all levels to use our software and systems.
Provide IT technical support and assistance to group employees.
Selling merchandise and other products to existing clients.
- Excellent communication and customer-facing skills.
- Self-motivated, able to use own initiative and confidence to question.
- Effective team worker and able to deal and work with people of all levels.
- Proactive with good problem-solving skills.
- Excellent organisation and time management skills to meet set targets and deadlines.
Working collaboratively with internal technical and project teams to solve customer issues.
Regional Field Support Agent in Birmingham employer: FOODHUB
Foodhub is an exceptional employer that prioritises employee growth and a vibrant work culture, offering a high-impact leadership role in the dynamic hospitality technology sector. With extensive national travel opportunities, employees enjoy a supportive environment that fosters collaboration and relationship-building, alongside generous benefits such as 33 days of annual leave and a pension scheme. Join us to be part of a forward-thinking team that values innovation and operational excellence while making a significant impact in the industry.
