â Liaising with customers to troubleshoot and diagnose issues remotely
â Answering calls out of hours on a rota basis
â Applying fixes and performing maintenance tasks on customer EPOS systems
â Training external or internal users of all levels to use our software and systems
â Provide IT technical support and assistance to group employees.
â Selling merchandise and other products to existing clients.
â Excellent communication and customer-facing skills.
â Self-motivated, able to use own initiative and confidence to question.
â Eï¬ ective team worker and able to deal and work with people of all levels.
â Proactive with good problem-solving skills.
â Excellent organisation and time management skills to meet set targets and deadlines
â Working collaboratively with internal technical and project teams to solve customer issues
Regional Field Support Agent in Birmingham employer: FOODHUB
Foodhub is an exceptional employer that prioritises employee growth and a vibrant work culture, offering a high-impact leadership role in the dynamic hospitality technology sector. With extensive national travel opportunities, employees enjoy a supportive environment that fosters collaboration and relationship-building, alongside generous benefits such as 33 days of annual leave and a pension scheme. Join us to be part of a forward-thinking team that values innovation and operational excellence while making a significant impact in the industry.
