At a Glance
- Tasks: Provide on-site tech support and troubleshoot issues for Foodhub's restaurant partners.
- Company: Join a leading tech company transforming the food delivery industry.
- Benefits: 33 days holiday, wellness schemes, gym contributions, and flexible bank holidays.
- Other info: Exciting travel opportunities and a dynamic work environment await you.
- Why this job: Be the hero who keeps restaurants running smoothly with cutting-edge technology.
- Qualifications: Strong problem-solving skills and a full UK driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
Birmingham, United Kingdom | Posted on 26/06/2026
Foodhub currently has 30,000+ restaurant, takeaway, stadia, hotel and bar clients in the UK, Ireland, USA, Canada, Nigeria, Grenada and ANZ. Today, Foodhub powers the technology behind many different QSR's, stadia and venue, online order, delivery and POS businesses, giving them a multi-solution tech stack to drive their business forward and open new revenue streams.
As a Field Support Technician, you will be responsible for providing on-site technical support to Foodhub's restaurant and takeaway partners across the UK. You will troubleshoot hardware and software issues, install and replace equipment, and ensure customers can continue trading with minimal disruption.
Working closely with our Contact Centre and Technical Support teams, you will deliver fast, professional, and customer-focused support while helping clients maximise the value of Foodhub's technology.
Key Responsibilities
- Respond to technical escalations received from the Contact Centre and other internal departments.
- Travel to customer sites across the UK to diagnose and resolve technical issues.
- Install, configure, replace, and maintain EPOS hardware, printers, payment devices, tablets, and other peripherals.
- Troubleshoot software, hardware, networking, and connectivity issues with support from remote technical teams where required.
- Restore customer systems quickly to minimise operational downtime.
- Deliver on-site training to customers on the effective use of Foodhub's hardware and software solutions.
- Conduct proactive maintenance visits and equipment health checks for VIP customers.
- Record service activities accurately and report recurring technical issues, trends, and improvement opportunities.
- Work collaboratively with the Technical Support, Product, and Field Operations teams to ensure timely issue resolution.
- Provide out-of-hours technical support for VIP customers on a rota basis when required.
Requirements
- Excellent troubleshooting and problem-solving skills.
- Strong customer service and communication skills.
- Comfortable working independently in a field-based environment.
- Good organisational and time management skills.
- Willingness to travel extensively across the region.
- Full UK driving licence with access to a vehicle.
33 days holidays (inclusive of Bank Holidays)
5 flexible Bank Holidays - Work them if you choose and use the leave days elsewhere in the year.
Holiday exchange - Buy up to 5 days holiday per year.
Employee Assistance Programme
Wellness Scheme
Discounted Cancer Screening
Discount Hub
Cycle to Work Scheme
Gym Membership - Contribution of up to £30 per month
Will Writing Service
Mobile or Tech Salary Sacrifice Scheme
Heavily discounted Bupa Select Complete (Medical History Disregarding) Policy option for you and your immediate family.
Field Support Technician in Birmingham employer: FOODHUB
Foodhub is an exceptional employer that prioritises employee growth and a vibrant work culture, offering a high-impact leadership role in the dynamic hospitality technology sector. With extensive national travel opportunities, employees enjoy a supportive environment that fosters collaboration and relationship-building, alongside generous benefits such as 33 days of annual leave and a pension scheme. Join us to be part of a forward-thinking team that values innovation and operational excellence while making a significant impact in the industry.
