Job Title : International Account Manager
Location : UK based - ideally London
Eligibility to work : Candidates must have the right to work in the UK
Reporting to : Head of International Partnerships
Hours : 37.5 hours per week
About FoodCloud
FoodCloud has a vision for a world where no good food goes to waste, and the only thing bigger than our vision is our drive. We are an organisation of doers driven by kindness, fairness, and a desire to help people and the planet.
About the Job
This role reports to the Head of International Partnerships and is responsible for managing strategic retail partnerships with one of the largest grocery retailers in the UK and Central Europe. The successful candidate will support the implementation, adoption and continuous improvement of FoodCloud’s technology platform across multiple markets, acting as a bridge between customer stakeholders, operational teams and FoodCloud’s product and technology teams to ensure the successful delivery of technical projects and long‑term partner success.
As an Account Manager with FoodCloud, you will work closely with our Technology, Operations and Partnerships teams to understand customer needs, implement solutions and drive continuous improvements with our partners. You will also build and manage relationships with both existing and new food donors, understanding their operational requirements and promoting FoodCloud’s technology solution to help grow food redistribution volumes and sustainable income.
Key Responsibilities
Account Management & Partnership Development
- Lead strategic relationship management across multiple stakeholder groups including operations, sustainability, technology and executive leadership teams.
- Own relationships with assigned customers to drive retention, increase impact (food redistribution tonnage) and support sustainable income growth.
- Drive platform adoption and engagement through regular business reviews, training, performance reporting and ongoing customer support.
- Design and manage account plans to deliver key objectives for both FoodCloud and partner organisations.
- Develop and implement processes to meet partners’ current and future operational requirements.
- Identify opportunities for operational efficiencies, process improvements and increased food redistribution through platform usage and data insights.
- Translate customer operational requirements into actionable deliverables for internal product, technology and operational teams.
- Track, measure, report and present on customer success metrics aligned to FoodCloud KPIs and strategic objectives.
- Work closely with the Head of International Partnerships to deliver personal, team and company KPIs.
- Support the identification and development of new international partnership opportunities in collaboration with the International Business Development Manager, including contributing to pitch materials and customer proposals.
- Support and execute successful food donation trials, pilots and onboarding activities with new customers.
Project Management & Delivery
- Manage end‑to‑end implementation and rollout projects across multiple markets and business functions.
- Coordinate cross‑functional delivery involving product, technology, operations, support, communications, PR and marketing teams to ensure successful customer outcomes.
- Work closely with partners to gather detailed project requirements and develop implementation and rollout plans tailored to each market or customer.
- Develop comprehensive project plans, ensuring alignment across internal teams and customer stakeholders.
- Organise, monitor and regularly report on project progress, milestones and deliverables.
- Track project risks, dependencies, timelines and stakeholder actions to ensure successful project delivery.
- Support testing, onboarding, training and change management activities during new partner launches and platform enhancements.
- Provide strategic input and reporting‑based recommendations to support project development and continuous improvement initiatives.
- Gather customer feedback and collaborate with internal teams to help inform future product and platform development priorities.
- Work closely with the wider International Partnerships team, sharing learnings, supporting team initiatives and contributing to overall team success.
Skills & Experience
- 3+ years’ experience in account management, customer success or partnership management, with additional project management experience considered a strong advantage.
- Experience managing SaaS implementations, enterprise customer onboarding or technology‑enabled client delivery is strongly preferred.
- Proven ability to manage multiple concurrent projects, timelines and stakeholder groups across cross‑functional teams.
- Experience coordinating implementations, pilots or operational rollouts across multiple regions or markets is highly desirable.
- Comfortable explaining and demonstrating technology platforms to both technical and non‑technical stakeholders.
- Experience working closely with product, operations or engineering teams to support customer implementations, issue resolution and continuous improvement initiatives.
- Strong understanding of change management and user adoption within operational environments.
- Excellent interpersonal, organisational and stakeholder management skills, with the ability to build strong working relationships internally and externally.
- Outstanding written, verbal and presentation skills, including experience communicating with senior stakeholders and customers.
- Strong negotiation skills and the ability to manage customer expectations, including handling challenging conversations when required.
- Highly organised with strong time‑management skills and the ability to prioritise effectively and align delivery with wider business objectives.
- Strong analytical and problem‑solving skills, with excellent Excel and data analysis capability and the ability to use data to support decision‑making.
- Strong IT literacy and experience using CRM, reporting and project management tools (e.g. Salesforce, Jira, Asana, Monday.com or similar).
- Previous experience within the food industry, retail sector or technology/SaaS environments would be advantageous.
- A commitment to FoodCloud’s mission and an interest in environmental, food and climate‑related issues.
- Comfortable working in a fast‑paced, evolving environment with the flexibility to adapt to changing business needs and priorities.
Benefits Overview
- The role will be London based with flexible working arrangements, such as working from home, in line with role requirements.
- We are very proud of our culture, and our vision, mission and values which you can read more about on our website and on social media channels.
- We are dedicated to supporting all colleagues in their development with a breadth of training, mentoring and experiences available. This spans a range of learning and development programmes, continued focus on wellbeing and direct support on qualifications and personal improvement plans.
- Pension contribution: matching up to 5% of an employee’s salary.
- Tax Saver, Income Protection, Bike to Work Scheme, discounted gym and sports club memberships, and more.
