At a Glance
- Tasks: Manage strategic partnerships and drive food redistribution through innovative technology solutions.
- Company: Join FoodCloud, a mission-driven organisation focused on reducing food waste.
- Benefits: Flexible working, competitive salary, and extensive training opportunities.
- Other info: Be part of a passionate team dedicated to kindness and environmental change.
- Why this job: Make a real impact on sustainability while developing your career in a dynamic environment.
- Qualifications: 3+ years in account management or customer success, with project management experience preferred.
The predicted salary is between 40000 - 50000 £ per year.
Location: UK based - ideally London
Eligibility to work: Candidates must have the right to work in the UK
Reporting to: Head of International Partnerships
Hours: 37.5 hours per week
About FoodCloud
FoodCloud has a vision for a world where no good food goes to waste, and the only thing bigger than our vision is our drive. We are an organisation of doers driven by kindness, fairness, and a desire to help people and the planet.
About the Job
This role reports to the Head of International Partnerships and is responsible for managing strategic retail partnerships with one of the largest grocery retailers in the UK and Central Europe. The successful candidate will support the implementation, adoption and continuous improvement of FoodCloud’s technology platform across multiple markets, acting as a bridge between customer stakeholders, operational teams and FoodCloud’s product and technology teams to ensure the successful delivery of technical projects and long‑term partner success. As an Account Manager with FoodCloud, you will work closely with our Technology, Operations and Partnerships teams to understand customer needs, implement solutions and drive continuous improvements with our partners. You will also build and manage relationships with both existing and new food donors, understanding their operational requirements and promoting FoodCloud’s technology solution to help grow food redistribution volumes and sustainable income.
Key Responsibilities
- Account Management & Partnership Development
- Lead strategic relationship management across multiple stakeholder groups including operations, sustainability, technology and executive leadership teams.
- Own relationships with assigned customers to drive retention, increase impact (food redistribution tonnage) and support sustainable income growth.
- Drive platform adoption and engagement through regular business reviews, training, performance reporting and ongoing customer support.
- Design and manage account plans to deliver key objectives for both FoodCloud and partner organisations.
- Develop and implement processes to meet partners’ current and future operational requirements.
- Identify opportunities for operational efficiencies, process improvements and increased food redistribution through platform usage and data insights.
- Translate customer operational requirements into actionable deliverables for internal product, technology and operational teams.
- Track, measure, report and present on customer success metrics aligned to FoodCloud KPIs and strategic objectives.
- Work closely with the Head of International Partnerships to deliver personal, team and company KPIs.
- Support the identification and development of new international partnership opportunities in collaboration with the International Business Development Manager, including contributing to pitch materials and customer proposals.
- Support and execute successful food donation trials, pilots and onboarding activities with new customers.
- Project Management & Delivery
- Manage end‑to‑end implementation and rollout projects across multiple markets and business functions.
- Coordinate cross‑functional delivery involving product, technology, operations, support, communications, PR and marketing teams to ensure successful customer outcomes.
- Work closely with partners to gather detailed project requirements and develop implementation and rollout plans tailored to each market or customer.
- Develop comprehensive project plans, ensuring alignment across internal teams and customer stakeholders.
- Organise, monitor and regularly report on project progress, milestones and deliverables.
- Track project risks, dependencies, timelines and stakeholder actions to ensure successful project delivery.
- Support testing, onboarding, training and change management activities during new partner launches and platform enhancements.
- Provide strategic input and reporting‑based recommendations to support project development and continuous improvement initiatives.
- Gather customer feedback and collaborate with internal teams to help inform future product and platform development priorities.
- Work closely with the wider International Partnerships team, sharing learnings, supporting team initiatives and contributing to overall team success.
Skills & Experience
- 3+ years’ experience in account management, customer success or partnership management, with additional project management experience considered a strong advantage.
- Experience managing SaaS implementations, enterprise customer onboarding or technology‑enabled client delivery is strongly preferred.
- Proven ability to manage multiple concurrent projects, timelines and stakeholder groups across cross‑functional teams.
- Experience coordinating implementations, pilots or operational rollouts across multiple regions or markets is highly desirable.
- Comfortable explaining and demonstrating technology platforms to both technical and non‑technical stakeholders.
- Experience working closely with product, operations or engineering teams to support customer implementations, issue resolution and continuous improvement initiatives.
- Strong understanding of change management and user adoption within operational environments.
- Excellent interpersonal, organisational and stakeholder management skills, with the ability to build strong working relationships internally and externally.
- Outstanding written, verbal and presentation skills, including experience communicating with senior stakeholders and customers.
- Strong negotiation skills and the ability to manage customer expectations, including handling challenging conversations when required.
- Highly organised with strong time‑management skills and the ability to prioritise effectively and align delivery with wider business objectives.
- Strong analytical and problem‑solving skills, with excellent Excel and data analysis capability and the ability to use data to support decision‑making.
- Strong IT literacy and experience using CRM, reporting and project management tools (e.g. Salesforce, Jira, Asana, Monday.com or similar).
- Previous experience within the food industry, retail sector or technology/SaaS environments would be advantageous.
- A commitment to FoodCloud’s mission and an interest in environmental, food and climate‑related issues.
- Comfortable working in a fast‑paced, evolving environment with the flexibility to adapt to changing business needs and priorities.
Benefits Overview
The role will be London based with flexible working arrangements, such as working from home, in line with role requirements. We are very proud of our culture, and our vision, mission and values which you can read more about on our website and on social media channels. We are dedicated to supporting all colleagues in their development with a breadth of training, mentoring and experiences available. This spans a range of learning and development programmes, continued focus on wellbeing and direct support on qualifications and personal improvement plans. Pension contribution: matching up to 5% of an employee’s salary. Tax Saver, Income Protection, Bike to Work Scheme, discounted gym and sports club memberships, and more.
International Account Manager employer: FoodCloud
FoodCloud is an exceptional employer that champions a culture of kindness and sustainability, making it an ideal workplace for those passionate about food redistribution and environmental issues. Based in London, the company offers flexible working arrangements, comprehensive training and development opportunities, and a supportive environment that fosters personal and professional growth. Employees enjoy a range of benefits including pension contributions, wellness programmes, and a commitment to work-life balance, all while contributing to a meaningful mission that aims to reduce food waste and support communities.
StudySmarter Expert Advice🤫
We think this is how you could land International Account Manager
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by FoodCloud.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like FoodCloud.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at FoodCloud.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at FoodCloud. Apply directly through us to stand out!
We think you need these skills to ace International Account Manager
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of FoodCloud. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like International Account Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at FoodCloud
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of FoodCloud. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
