At a Glance
- Tasks: Build strong relationships with NHS Trusts and identify growth opportunities.
- Company: Join Foodbuy, a leader in food procurement for the NHS.
- Benefits: Competitive salary, company car, hybrid working, and career development.
- Other info: Dynamic role with excellent recognition and reward programmes.
- Why this job: Make a real impact on healthcare by improving procurement solutions.
- Qualifications: Strong relationship management skills and commercial awareness required.
The predicted salary is between 40000 - 50000 £ per year.
Home-based with regular travel to NHS Trusts and Foodbuy offices.
Make a Difference Where It Matters Most. At Foodbuy, we are proud to partner with NHS Supply Chain: Food, helping NHS Trusts across the UK unlock value, drive efficiencies, and deliver savings that support frontline healthcare services.
We're looking for a commercially minded and relationship-focused Client Account Manager to join our growing Account Management team. This is an exciting opportunity to work directly with NHS stakeholders, identifying opportunities to increase managed spend, deliver tangible savings, and strengthen long-term partnerships across a portfolio of NHS Trusts.
As part of Compass Group UK & Ireland, you'll join an organisation that invests heavily in its people, offering excellent career development opportunities, recognition programmes, and the chance to make a meaningful impact at a national level.
What You'll Be Doing
- Developing and maintaining strong relationships with key NHS Trust stakeholders.
- Identifying growth opportunities and delivering savings across client accounts.
- Analysing purchasing patterns, spend data, and business risks to uncover opportunities for improvement.
- Building and managing a pipeline of commercial activity to achieve agreed targets and KPIs.
- Working closely with Procurement, Operations, Finance, and Data teams to deliver outstanding customer outcomes.
- Acting as a trusted advisor to NHS customers, providing insight, support, and value-driven solutions.
About You
We're looking for someone who combines strong commercial awareness with excellent stakeholder management skills. You'll likely have:
- Experience building and managing successful client or stakeholder relationships.
- Strong commercial acumen and confidence interpreting data to identify opportunities.
- A proven track record of delivering growth, savings, or performance against KPIs.
- Excellent communication, presentation, influencing, and negotiation skills.
- The ability to work collaboratively across multiple teams and functions.
- A proactive, organised, and solutions-focused approach.
- A full UK driving licence.
Desirable
- Experience within the food, hospitality, healthcare, or procurement sectors.
- Experience working within procurement services, managed services, or supply chain environments.
What We Offer
- Competitive salary.
- Company car or car allowance.
- Hybrid and flexible working arrangements.
- Comprehensive benefits package.
- Career development opportunities across Compass Group UK & Ireland.
- Recognition and reward programmes.
- The opportunity to directly contribute to improving outcomes and value for the NHS.
Why Join Foodbuy?
Foodbuy is a leading food procurement organisation, delivering innovative procurement solutions across healthcare and foodservice environments. Through our partnership with NHS Supply Chain: Food, we help NHS Trusts maximise value, improve service delivery, and achieve sustainable savings. Apply today and help shape the future of food procurement for the NHS.
Customer Account Manager - Newcastle in Newcastle upon Tyne employer: Foodbuy
At Foodbuy, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our field-based Franchise Manager role provides competitive salary packages, comprehensive benefits, and ample opportunities for professional growth within the Compass Group UK family, all while working in a vibrant environment that values your contributions and encourages personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager - Newcastle in Newcastle upon Tyne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Foodbuy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Foodbuy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Manager - Newcastle in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Foodbuy:Your cover letter is your chance to shine! Tell us why you want to work at Foodbuy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Foodbuy!
How to prepare for a job interview at Foodbuy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
