Client Engagement Team Manager in Gloucester

Client Engagement Team Manager – NHS

Location: 1 x South Based, 1 x North Based Mobile Roles (UK‑wide travel to Compass offices and NHS Trusts required)
Business Area: Foodbuy | NHS Supply Chain: Food

About Foodbuy

Foodbuy is a leading food procurement organisation, part of Compass Group UK & Ireland. We support a wide range of clients across public and private sectors, using our scale, expertise and insight to deliver value, innovation and sustainable supply chain solutions.

Within Foodbuy, NHS Supply Chain: Food plays a critical role in supporting hospitals and healthcare organisations across the UK — helping Trusts deliver outstanding food and dining services while meeting commercial, quality and regulatory expectations. Our teams work in close partnership with the NHS to drive engagement, improve performance and identify opportunities that genuinely make a difference.

The Opportunity

We’re looking for a 2 high‑impact Client Engagement Team Managers to lead our NHS Client Account Management team and drive performance across key Trusts and Integrated Care Systems (ICS). One looking after trusts in the North of England and the other in the South. This is a senior, customer‑facing role with real influence — shaping regional strategy, strengthening partnerships, and unlocking growth across the NHS estate.

You’ll be responsible for delivering budgets and KPIs, embedding best‑in‑class key account management and coaching a team to consistently deliver value for NHS customers. Acting as a senior escalation point, you’ll work closely with Trust leaders, ICS stakeholders and internal teams to ensure strong engagement, retention and sustainable growth.

What You’ll Be Doing:

Account Management & Growth

• Lead and manage the Client Account Management team to deliver regional budgets, KPIs and business objectives
• Embed and coach world‑class Key Account Management practices across the team
• Own regional and team account plans, with regular performance reviews and clear actions
• Drive Trust and ICS adoption and engagement across your region
• Act as senior account lead and escalation point for key Trusts and ICSs
• Identify and shape new business & savings realisation opportunities, building clear strategies to win
• Develop strong competitor insight and plans to protect and grow accounts
• Ensure accurate and timely contract and KPI reporting

Client Sales, Marketing & Insight

• Work with Operations and SMEs to deliver regional activity showcasing Foodbuy solutions
• Provide structured market insight and customer feedback to inform strategy
• Build and promote Trust case studies and best‑practice examples
• Represent NHS Supply Chain: Food at industry events and forums

Leadership & People

• Set clear objectives, provide regular feedback and performance manage the team
• Build an inclusive, collaborative, high‑performance culture that celebrates success
• Coach and develop team capability to deliver consistent, high‑quality account management
• Ensure strong alignment with Foodbuy and Compass culture through communication and engagement

What We’re Looking For

• Proven experience leading and managing customer‑facing teams
• Strong background in key account management, client engagement or sales leadership
• Experience working with, or selling into, the healthcare or public sector
• Confidence operating at senior stakeholder level, including Trusts and ICSs
• Strong commercial acumen with a track record of delivering results
• Excellent networking, communication and presentation skills
• Coaching capability and a passion for developing people

Desirable:

• NHS or healthcare sector experience
• Procurement or supply chain experience
• Formal sales training and coaching qualifications

Why Join Us?

This is a key leadership role within Foodbuy and NHS Supply Chain: Food, offering the opportunity to shape customer strategy, lead a talented team and play a meaningful part in supporting NHS organisations across the UK.