At a Glance
- Tasks: Lead a dynamic team to enhance client engagement and drive performance in the NHS.
- Company: Join Foodbuy, a leading food procurement organisation within Compass Group UK & Ireland.
- Benefits: Competitive salary, career development, and the chance to make a real impact.
- Other info: Opportunity for growth in a collaborative and inclusive culture.
- Why this job: Shape customer strategy and support NHS organisations while leading a talented team.
- Qualifications: Experience in managing customer-facing teams and strong commercial acumen required.
The predicted salary is between 55000 - 65000 € per year.
Location: 1 x South Based, 1 x North Based Mobile Roles (UK‑wide travel to Compass offices and NHS Trusts required)
Business Area: Foodbuy | NHS Supply Chain: Food
About Foodbuy
Foodbuy is a leading food procurement organisation, part of Compass Group UK & Ireland. We support a wide range of clients across public and private sectors, using our scale, expertise and insight to deliver value, innovation and sustainable supply chain solutions. Within Foodbuy, NHS Supply Chain: Food plays a critical role in supporting hospitals and healthcare organisations across the UK — helping Trusts deliver outstanding food and dining services while meeting commercial, quality and regulatory expectations. Our teams work in close partnership with the NHS to drive engagement, improve performance and identify opportunities that genuinely make a difference.
The Opportunity
We’re looking for 2 high‑impact Client Engagement Team Managers to lead our NHS Client Account Management team and drive performance across key Trusts and Integrated Care Systems (ICS). One will look after trusts in the North of England and the other in the South. This is a senior, customer‑facing role with real influence — shaping regional strategy, strengthening partnerships, and unlocking growth across the NHS estate. You’ll be responsible for delivering budgets and KPIs, embedding best‑in‑class key account management and coaching a team to consistently deliver value for NHS customers. Acting as a senior escalation point, you’ll work closely with Trust leaders, ICS stakeholders and internal teams to ensure strong engagement, retention and sustainable growth.
What You’ll Be Doing
- Lead and manage the Client Account Management team to deliver regional budgets, KPIs and business objectives
- Embed and coach world‑class Key Account Management practices across the team
- Own regional and team account plans, with regular performance reviews and clear actions
- Drive Trust and ICS adoption and engagement across your region
- Act as senior account lead and escalation point for key Trusts and ICS
- Identify and shape new business & savings realisation opportunities, building clear strategies to win
- Develop strong competitor insight and plans to protect and grow accounts
- Ensure accurate and timely contract and KPI reporting
- Work with Operations and SMEs to deliver regional activity showcasing Foodbuy solutions
- Provide structured market insight and customer feedback to inform strategy
- Build and promote Trust case studies and best‑practice examples
- Represent NHS Supply Chain: Food at industry events and forums
- Set clear objectives, provide regular feedback and performance manage the team
- Build an inclusive, collaborative, high‑performance culture that celebrates success
- Coach and develop team capability to deliver consistent, high‑quality account management
- Ensure strong alignment with Foodbuy and Compass culture through communication and engagement
What We’re Looking For
- Proven experience leading and managing customer‑facing teams
- Strong background in key account management, client engagement or sales leadership
- Experience working with, or selling into, the healthcare or public sector
- Confidence operating at senior stakeholder level, including Trusts and ICS
- Strong commercial acumen with a track record of delivering results
- Excellent networking, communication and presentation skills
- Coaching capability and a passion for developing people
Desirable
- NHS or healthcare sector experience
- Procurement or supply chain experience
- Formal sales training and coaching qualifications
Why Join Us?
This is a key leadership role within Foodbuy and NHS Supply Chain: Food, offering the opportunity to shape customer strategy, lead a talented team and play a meaningful part in supporting NHS organisations across the UK.
Client Engagement Team Manager in Gloucester employer: Foodbuy Group
Foodbuy is an exceptional employer, offering a dynamic work environment where you can lead impactful initiatives within the NHS. With a strong focus on employee development and a collaborative culture, we empower our team members to drive performance and innovation while making a meaningful difference in healthcare. Join us to be part of a supportive organisation that values your contributions and fosters growth across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Client Engagement Team Manager in Gloucester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the NHS and food procurement sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. The more connections we make, the better our chances of landing that dream role!
✨Tip Number 2
Showcase your expertise! Prepare a portfolio or case studies that highlight your achievements in client engagement and account management. When you get the chance to chat with potential employers, share these examples to demonstrate how you can add value to their team.
✨Tip Number 3
Practice makes perfect! Before any interviews, do some mock sessions with friends or mentors. Focus on articulating your experience in leading teams and driving performance, especially in the healthcare sector. We want to come across as confident and knowledgeable!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Foodbuy. Let’s make sure we stand out from the crowd!
We think you need these skills to ace Client Engagement Team Manager in Gloucester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Engagement Team Manager. Highlight your experience in leading customer-facing teams and any relevant work in the healthcare sector. We want to see how your skills align with our mission at Foodbuy!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can drive performance across NHS Trusts. Be sure to mention specific examples of your past successes in key account management.
Showcase Your Leadership Skills:As a senior role, we’re looking for evidence of your leadership capabilities. Share experiences where you've coached teams or managed client relationships effectively. This will help us see how you can build a high-performance culture within our team.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Don’t miss out on this opportunity to join our team!
How to prepare for a job interview at Foodbuy Group
✨Know Your NHS Stuff
Make sure you brush up on the current challenges and trends within the NHS, especially around food procurement. Being able to discuss how Foodbuy can support Trusts and Integrated Care Systems will show that you're not just interested in the role, but also in making a real impact.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led customer-facing teams in the past. Highlight your coaching capabilities and how you've developed team members to achieve their best. This is crucial for a role that involves managing a Client Account Management team.
✨Engagement is Key
Think about how you would drive engagement with Trusts and ICS. Be ready to share strategies or ideas on how to strengthen partnerships and improve performance. This will demonstrate your proactive approach and understanding of the role's responsibilities.
✨Prepare Questions
Have a few insightful questions ready to ask at the end of your interview. This could be about the company's future plans in the NHS sector or how they measure success in client engagement. It shows you're genuinely interested and have done your homework!
