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- Tasks: Join our team to handle customer inquiries and ensure top-notch service across 1110 stores.
- Company: Food Service Logistics is dedicated to delivering excellence in customer service and operational efficiency.
- Benefits: Enjoy a competitive pension, life assurance, retail discounts, free parking, and training opportunities.
- Why this job: Be part of a proactive team that values communication and problem-solving while making a real impact.
- Qualifications: Strong time management, computer literacy, and excellent communication skills are essential.
- Other info: Fixed shifts on Sundays, Tuesdays, Thursdays, and Fridays from 06:00 to 16:00.
The predicted salary is between 29000 - 31000 £ per year.
Job title: Customer Excellence Coordinator Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. Reports to: Customer Service Team Manager Job Type : 12-month FTC Shift : Fixed shift Sunday, Tuesday, Thursday, Friday. Hours 06:00 – 16:00 each day Salary: £29,000 – £31,000 Expected start date : ASAP Food Service Logistics are looking for a Customer Excellence Co-ordinator to join our Customer Service Team at our Coventry site on a 12-month fixed term contract. The customer service team are responsible for handling all inbound calls/ emails from our store profile (over 1110 stores). This role is both reactive, with any issues that come in and require great communication and problem solving with our teams at the depot to get these resolved, but they also proactive in nature. To hold depots accountable for their service and hold stores accountable to our high standards which regards to returning equipment and working with our drivers efficiently. Key Responsibilities: Accountable for delivering KPIs and SLAs Investigation of open tickets, working with the relevant teams on site and instore when required. Work in partnership with senior site teams to spot trends in service and escalate them appropriately. Produce insightful management reports. Produce action plans to prevent reoccurrence of serious issues. Manage the expectation set by the customer. Able to prioritise tasks by importance. Be proactive with communication with stores with operational issues such as equipment management. Qualifications and Experience: Time management skills – be able to meet tight deadlines. Computer literacy – lots of communication over email and use of different software packages Communication and influencing skills, ensure customer understands our operation. Ability to communicate effectively with a broad range people. Understanding of retail/hospitality sector and ideally ordering processes Be caring and understanding to incidents raised by the customer. Benefits: Competitive pension scheme. You are protected by a Life Assurance Policy with up to 4x basic salary. Retail discounts all over the UK up to 20%. Free car parking on site Employee assistance program. Internal training programmes and development opportunities offered.
Food Service Logistics | Customer Service Assistant employer: Food Service Logistics
Contact Detail:
Food Service Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food Service Logistics | Customer Service Assistant
✨Tip Number 1
Familiarize yourself with the key performance indicators (KPIs) and service level agreements (SLAs) relevant to customer service in the food logistics sector. Understanding these metrics will help you demonstrate your ability to meet and exceed expectations during the interview.
✨Tip Number 2
Brush up on your communication and problem-solving skills. Since the role involves handling inbound calls and emails, practice articulating your thoughts clearly and concisely, especially when discussing operational issues or customer concerns.
✨Tip Number 3
Research common challenges faced in the retail and hospitality sectors, particularly regarding equipment management and logistics. Being able to discuss these challenges and potential solutions will show your proactive approach and understanding of the industry.
✨Tip Number 4
Network with professionals in the food service logistics field. Engaging with current employees or industry experts can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Food Service Logistics | Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Excellence Coordinator position. Highlight key responsibilities and qualifications that resonate with your experience.
Tailor Your CV: Customize your CV to reflect relevant skills such as time management, communication, and problem-solving. Use specific examples from your past experiences that demonstrate your ability to meet KPIs and SLAs.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the retail/hospitality sector and your proactive approach to customer service. Mention how you can contribute to maintaining high standards and resolving operational issues.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Food Service Logistics
✨Showcase Your Communication Skills
Since the role involves handling inbound calls and emails, it's crucial to demonstrate your strong communication skills during the interview. Be clear and articulate in your responses, and provide examples of how you've effectively communicated with customers or team members in the past.
✨Highlight Problem-Solving Abilities
The job requires great problem-solving skills, especially when dealing with operational issues. Prepare to discuss specific instances where you've successfully resolved customer complaints or logistical challenges, showcasing your ability to think on your feet.
✨Understand the Retail/Hospitality Sector
Familiarize yourself with the retail and hospitality sectors, particularly regarding ordering processes. Being knowledgeable about industry trends and challenges will help you stand out as a candidate who understands the business context of the role.
✨Demonstrate Time Management Skills
Time management is key for this position, given the need to meet tight deadlines. Be ready to share examples of how you've prioritized tasks effectively in previous roles, ensuring that you can handle multiple responsibilities without compromising quality.
