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- Tasks: Join our team to handle customer inquiries and ensure top-notch service across 1110 stores.
- Company: Food Service Logistics is dedicated to delivering excellence in customer service and operational efficiency.
- Benefits: Enjoy a competitive pension, life assurance, retail discounts, free parking, and training opportunities.
- Why this job: Be part of a proactive team that values communication and problem-solving while making a real impact.
- Qualifications: Strong time management, computer literacy, and excellent communication skills are essential.
- Other info: This is a 12-month fixed term contract with a fixed shift schedule.
The predicted salary is between 23200 - 24800 £ per year.
Job title: Customer Excellence Coordinator
Reports to: Customer Service Team Manager
Job Type: 12-month FTC
Shift: Fixed shift Sunday, Tuesday, Thursday, Friday. Hours 06:00 – 16:00 each day
Salary: £29,000 – £31,000
Expected start date: ASAP
Food Service Logistics are looking for a Customer Excellence Co-ordinator to join our Customer Service Team at our Coventry site on a 12-month fixed term contract.
The customer service team are responsible for handling all inbound calls/ emails from our store profile (over 1110 stores). This role is both reactive, with any issues that come in and require great communication and problem solving with our teams at the depot to get these resolved, but they also proactive in nature. To hold depots accountable for their service and hold stores accountable to our high standards which regards to returning equipment and working with our drivers efficiently.
Key Responsibilities:
- Accountable for delivering KPIs and SLAs
- Investigation of open tickets, working with the relevant teams on site and instore when required.
- Work in partnership with senior site teams to spot trends in service and escalate them appropriately.
- Produce insightful management reports.
- Produce action plans to prevent reoccurrence of serious issues.
- Manage the expectation set by the customer.
- Able to prioritise tasks by importance.
- Be proactive with communication with stores with operational issues such as equipment management.
Qualifications and Experience:
- Time management skills – be able to meet tight deadlines.
- Computer literacy – lots of communication over email and use of different software packages
- Communication and influencing skills, ensure customer understands our operation.
- Ability to communicate effectively with a broad range people.
- Understanding of retail/hospitality sector and ideally ordering processes
- Be caring and understanding to incidents raised by the customer.
Benefits:
- Competitive pension scheme.
- You are protected by a Life Assurance Policy with up to 4x basic salary.
- Retail discounts all over the UK up to 20%.
- Free car parking on site
- Employee assistance program.
- Internal training programmes and development opportunities offered.
Customer Service Assistant employer: Food Service Logistics
Contact Detail:
Food Service Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarize yourself with the key performance indicators (KPIs) and service level agreements (SLAs) relevant to customer service roles. Understanding these metrics will help you demonstrate your ability to meet and exceed expectations during the interview.
✨Tip Number 2
Brush up on your communication and problem-solving skills. Since this role involves handling inbound calls and emails, being able to articulate your thoughts clearly and resolve issues efficiently will be crucial in impressing the hiring team.
✨Tip Number 3
Research the retail and hospitality sectors, especially focusing on ordering processes. Having a solid understanding of these areas will allow you to speak knowledgeably about the challenges faced by customers and how you can help address them.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully managed customer expectations or resolved operational issues. Being able to share specific instances will showcase your capability and fit for the Customer Excellence Coordinator role.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Excellence Coordinator position. Highlight key responsibilities and qualifications that resonate with your experience.
Tailor Your CV: Customize your CV to reflect relevant skills such as time management, communication, and problem-solving. Use specific examples from your past experiences that demonstrate your ability to meet KPIs and SLAs.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the retail/hospitality sector and your proactive approach to customer service. Mention how you can contribute to maintaining high standards and resolving issues effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Food Service Logistics
✨Showcase Your Communication Skills
Since the role involves handling inbound calls and emails, it's crucial to demonstrate your communication skills during the interview. Be clear and articulate in your responses, and provide examples of how you've effectively communicated with customers or team members in the past.
✨Highlight Problem-Solving Abilities
The job requires great problem-solving skills, so be prepared to discuss specific instances where you've successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your ability to think on your feet.
✨Demonstrate Time Management Skills
With tight deadlines being a part of the role, it's important to convey your time management abilities. Share examples of how you've prioritized tasks in previous jobs and how you ensure that you meet KPIs and SLAs effectively.
✨Understand the Retail Sector
Having a solid understanding of the retail and hospitality sector will give you an edge. Research common challenges faced in these industries and be ready to discuss how your experience aligns with the expectations of the role.
