At a Glance
- Tasks: Handle customer queries and complaints with a positive attitude while managing multiple tasks.
- Company: Join FSC, a family business with over 35 years of experience in food-on-the-move solutions.
- Benefits: Enjoy competitive salary, 20 days holiday, your birthday off, and health care scheme.
- Other info: Work in a fun, fast-paced environment with opportunities for team bonding and growth.
- Why this job: Be the face of the company and make a real impact on customer satisfaction.
- Qualifications: 5 GCSEs including Maths and English; customer service experience is essential.
The predicted salary is between 22000 - 26000 £ per year.
Cheddar Business Park, Somerset, United Kingdom, BS27 3EB
Hours: To cover the hours between, Monday & Friday 10:00 – 15:00 (negotiable), Saturday 08:00 and 16:00 (work from home), bank holiday cover on a rota basis.
Benefits: Competitive basic salary + 20 days holiday (pro rata) + your birthday off + health care scheme + enhanced maternity/paternity leave package + other company benefits.
Company background: FSC is a family business with more than 35 years of award‑winning experience in creating, rolling out and managing bespoke customer food‑on‑the‑move solutions. Our customers include a selection of blue‑chip companies in various industries, such as Shell, Dunelm, and the National Trust. We offer a range of consultancy services drawing on our in‑depth knowledge of the food‑on‑the‑move sector and have managed projects in South America, North America, Asia, Scandinavia, and several European countries. Our Head Office is located in the world‑famous village of Cheddar, and we have an Innovation Centre near Bristol in Flax Bourton. Although many of the team are based throughout the UK and Europe, we regularly get together to review performance, share best practice and socialise! At FSC we believe in ethical stewardship of all aspects within our business. This means that we thrive in a diverse, equitable culture where we celebrate inclusion and empowerment within our teams, and seek to always support our global community, minimising our carbon footprint wherever possible. As a B‑corp organisation, and to help grow this awareness we have adopted a company‑wide ESG focus.
Team role – overview: The role and aims of this position are integral in developing and maximising sales with our retailer base as you are the face of the Company. You will have attention to detail and a concern for order and quality. You will be competent and confident when handling customers’ queries and requests via email and telephone, managing your time between tasks working within the team to meet multiple daily deadlines and call response targets. Being the face of the company, you will be expected to handle these queries in a positive and friendly manner.
Team role – responsibilities:
- Action customer queries and provide timely responses within agreed deadlines.
- Manage customer complaints, ensuring timely communication with Account Managers and customer head office teams.
- Maintain clear communication with internal teams regarding any issues affecting customer service.
- Escalate operational issues to the Customer Service Manager/Operations Manager where required and check work priorities.
- Arrange recovery deliveries to customers where delivery failed (as authorised by Account Managers).
- Carry out any additional duties as required by the Customer Service Manager.
- Proactive outbound calls to build customer relations.
- Frequent contacting of customers to gather service level feedback.
- Participation in team meetings.
- Maintaining Customer accounts, in line with CRM processes.
- Providing reports to as and when they are required.
Skills:
- A keen eye for detail and a conscientious approach.
- Computer literate, particularly with experience in EXCEL.
- Good timekeeping.
- Open minded attitude.
- Ability to handle customer complaints and difficult situations in a calm manner.
- Ability to work as part of a team.
- Relishes working in a fast‑paced environment in a hands‑on capacity.
- Driven and positive.
- Excellent communication skills, both written and verbal.
Qualifications: 5 GCSEs, including Maths and English.
Experience: Background in Customer Service is essential.
Customer Service Advisor (Cheddar, UK) employer: Food Service Centre
FSC is an exceptional employer located in the picturesque village of Cheddar, offering a vibrant work culture that prioritises fun and teamwork. With a competitive salary, generous holiday allowance, and a strong commitment to employee well-being through healthcare schemes and enhanced parental leave, we foster an inclusive environment where personal and professional growth is encouraged. As a B-corp organisation, we are dedicated to ethical practices and minimising our carbon footprint, making your role as a Customer Service Advisor not just a job, but a meaningful contribution to a sustainable future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Cheddar, UK)
✨Tip Number 1
Get to know the company! Research FSC and their values, especially their focus on ethical stewardship and community support. This will help you connect during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries and complaints, it’s crucial to demonstrate your ability to communicate clearly and positively. Role-play with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully managed customer complaints or tricky situations. Be ready to share these stories in your interview to highlight your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the FSC family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Advisor (Cheddar, UK)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in customer service and any specific skills that match what we're looking for, like handling complaints or working in a fast-paced environment.
Show Off Your Communication Skills:Since you'll be the face of our company, it's crucial to demonstrate your excellent communication skills. Use clear and friendly language in your application, and don't forget to proofread for any typos or errors!
Be Yourself:We love a bit of personality! Don’t be afraid to let your unique voice shine through in your application. Share a bit about why you’re passionate about customer service and how you can contribute to our fun and dynamic team.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly. We can't wait to hear from you!
How to prepare for a job interview at Food Service Centre
✨Know the Company Inside Out
Before your interview, take some time to research FSC and its values. Understand their commitment to ethical stewardship and how they operate in the food-on-the-move sector. This will not only show your interest but also help you align your answers with their company culture.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully handled customer queries or complaints. Highlight your ability to remain calm under pressure and your knack for building positive relationships, as these are key traits for a Customer Service Advisor.
✨Demonstrate Attention to Detail
Since the role requires a keen eye for detail, be ready to discuss how you ensure accuracy in your work. You might want to mention any tools or methods you use to stay organised and manage multiple tasks effectively, especially in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions that reflect your interest in the role and the company. Inquire about team dynamics, training opportunities, or how they measure success in customer service. This shows you're engaged and serious about the position.
