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- Tasks: Provide friendly service and assist customers at self-checkout stations.
- Company: Join a leading retail brand focused on customer satisfaction.
- Benefits: Flexible hours, competitive pay, and a supportive team environment.
- Why this job: Be the friendly face that enhances the shopping experience for customers.
- Qualifications: High school diploma preferred; great communication skills a must.
- Other info: Perfect entry-level role with opportunities for growth in retail.
Overview
Job Title: Self-Checkout Ambassador
Department: Front End Reports
Address: USA-SC-Lancaster-1730 Airport Road
Store Code: Store 01209 Front End (7219925)
Category/Area of Expertise: Retail Operations
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practices, maximizing sales through excellent customer service.
Duties and Responsibilities
- Smile, greet each customer and provide prompt, accurate and friendly service while engaging with customers to create a personalized checkout experience
- Guide customers to an open SCO register, supporting the SCO experience from start to finish, moving throughout the SCO area being attentive and inviting
- Use Mobile Attendants, as needed, observing customers in service of Fast and Easy
- Navigate customer flow being aware of the customer’s shopping trip
- Assist customers on how to use Self-checkouts properly including use of the hand scanner for a Fast and Easy checkout experience
- Respond timely to customer inquiries and self-checkout system notifications, including Everseen if applicable, in support of a hassle-free shopping trip
- Monitor multiple self-checkouts for proper customer usage including the accurate scanning of each item
- Remind customers of items located on the bottom of the cart or items under baby seats prior to them completing the transaction
- When needed, assist in scanning the customer’s order and provide instructions on payment ensuring payment has properly processed
- Complete self-checkout voids, age restricted item verifications, Everseen support (as needed) and any other SCO assist function in accordance with Front End Standard Practice
- Avoid personal conversations with other associates when customers are present
- Follow procedures in handling proper acceptance and payment processing at self-checkout for checks, coupons, etc.
- Maintain alertness and call for assistance when needed to service customers per service standards
- Engage and identify self-checkout customers needing assistance
- Be courteous and helpful to other associates and customers
- Wear the Food Lion uniform, complete with name badge, when on duty, with neat and clean appearance while adhering to Food Lion dress code
- Collect and return shopping carts from the self-checkout area
- Ensure the self-checkout area has a neat and clean presentation
- Report any self-checkout issues to the Customer Service Manager or MOD
- Adhere to all company guidelines, policies and standard practices
- Ability to perform troubleshooting steps on self-checkout as needed
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Notify QA of any cleaning issues or maintenance required on front end
- Successfully complete computer-based training (CBT) and training aid courses
- Ensure self-checkouts are supplied with proper bags
- Perform all other duties as assigned
Qualifications
- High school graduate or equivalent preferred
- Effective communication and customer service skills
- Ability and willingness to learn multiple tasks and technical requirements of the job
- Must meet minimum age requirements to perform specific job functions
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Physical Requirements
- Ability to use computers, smart devices, including the SCO mobile attendant, and other communication systems required to perform job functions
- Perform repetitive hand and arm motions
- Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
- Pull or push up to 75 lbs. on occasion
- Stand 100% of the time, frequently walking short distances
- Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
- Use hands to frequently/continuously to operate a variety of equipment such as self‑checkout or cash register
- Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
- Meet established volume activity standards for the position
- Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
- Have sufficient visual ability to check ID cards, checks, invoices and any other mobile handheld devices
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
- Retail
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PT Self Checkout Ambassador - 01209 employer: Food Lion
Contact Detail:
Food Lion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PT Self Checkout Ambassador - 01209
✨Tip Number 1
Get to know the company culture! Before your interview, check out Food Lion's social media and website. This will help you understand their values and how you can fit in, making it easier to connect with your interviewers.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your customer service skills and experiences during the actual interview.
✨Tip Number 3
Dress to impress! Make sure you wear something professional and appropriate for the interview. A neat appearance shows that you take the opportunity seriously and respect the company's standards.
✨Tip Number 4
Follow up after your interview! Send a quick thank-you email to express your appreciation for the opportunity. This not only shows good manners but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace PT Self Checkout Ambassador - 01209
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and approachable side, just like you would when greeting customers.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. If you've got customer service experience or have worked in retail before, shout about it! We love seeing how you can bring value to our team.
Follow Instructions: Pay close attention to the application instructions. If we ask for specific information or documents, make sure you include them. It shows us that you can follow guidelines, which is super important in our fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at Food Lion!
How to prepare for a job interview at Food Lion
✨Know the Role Inside Out
Before your interview, make sure you understand what a Self-Checkout Ambassador does. Familiarise yourself with the key responsibilities like assisting customers, maintaining service standards, and troubleshooting self-checkout issues. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your ability to create a friendly and efficient checkout experience.
✨Practice Your Communication
Effective communication is crucial for this position. Practice how you would greet customers, guide them through the self-checkout process, and respond to their inquiries. You might even want to role-play with a friend to get comfortable with the language and tone you'll use during the interview.
✨Dress the Part
First impressions matter! Even though you’ll be wearing a uniform if hired, dress smartly for the interview. Aim for a neat and clean appearance that reflects the professionalism expected at Food Lion. This shows that you take the opportunity seriously and are ready to represent the brand well.
