At a Glance
- Tasks: Provide friendly service and assist customers with their shopping experience.
- Company: Join Food Lion, a trusted grocery store serving communities since 1957.
- Benefits: Flexible hours, competitive pay, and a supportive team environment.
- Other info: Great opportunity for high school and college students to gain work experience.
- Why this job: Be part of a team that makes shopping easy and enjoyable for everyone.
- Qualifications: Customer service skills and a willingness to learn are essential.
Category/Area of Expertise: Retail Operations
Job Requisition: 537996
Address: USA-SC-Darlington-110 Express Lane
Store Code: Store 01428 Front End (7223772)
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 southeastern and mid-atlantic states.
Primary Purpose
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.
Duties And Responsibilities
- Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
- Greet each customer and uses his or her name whenever possible
- Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
- Check the bottom of every cart and under all baby seats for items before completing an order
- Follow correct bagging procedures for the correct use of bags by type
- Scan customers' order and handles the payment transaction, per standard practice
- Avoid personal conversations with other associates when customers are present
- Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
- Follow procedures for refunds and error correction
- Make every attempt to maintain accurate cash control
- Follow procedures and performs overrides
- Identify customers needing assistance and offers to take the customer's order to their car
- Maintain alertness and calls for assistance when needed to service customers per service standards
- Check prices quickly and accurately
- Is courteous and helpful to other associates
- Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
- Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
- Ensure work station and front end area of the store has a neat and clean presentation
- Report any register malfunction to the Customer Service Manager or MOD
- Ensure the MVP savings center KIOSK is filled with paper and properly working
- Adhere to all company guidelines, policies and standard practices
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Notify QA of any cleaning issues or maintenance required on front end
- Successfully complete computer based training (CBT) and training aid courses
- Perform all other duties as assigned
Qualifications
- High school graduate or equivalent preferred
- Effective communication and customer service skills
- Ability and willingness to learn multiple tasks and technical requirements of the job
- Ability to perform the technical requirements of cashier and service center
- Must meet minimum age requirements to perform specific job functions
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Physical Requirements
- Ability to use computers and other communication systems required to perform job functions
- Perform repetitive hand and arm motions
- Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
- Pull or push up to 75 lbs. on occasion
- Stand 100% of the time, frequently walking short distances
- Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
- Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
- Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
- Meet established volume activity standards for the position
- Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
- Have sufficient visual ability to check ID cards, checks, invoices and other written documents
- BOTTLES where applicable: Move empty bottles and containers from the front end to the back room
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
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PT Sales Associate Cashier employer: Food Lion
Food Lion in Cornholme is an excellent employer that prioritises a supportive work culture and values its employees' contributions. With a focus on customer service in the Perishable Department, team members enjoy opportunities for growth and development while working in a vibrant retail environment that fosters collaboration and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land PT Sales Associate Cashier
✨Tip Number 1
Get to know the store! Before your interview, pop into Food Lion and familiarise yourself with the layout and products. This shows you’re genuinely interested and helps you chat confidently about how you can enhance the customer experience.
✨Tip Number 2
Practice your people skills! Since this role is all about providing friendly service, think of a few scenarios where you’ve helped customers or worked in a team. Share these stories during your interview to highlight your communication skills.
✨Tip Number 3
Dress the part! When you show up for your interview, wear something neat and tidy that reflects the Food Lion uniform. It’ll give a great first impression and show you understand the importance of presentation.
✨Tip Number 4
Follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and keep you fresh in their minds as they make their decision.
We think you need these skills to ace PT Sales Associate Cashier
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and approachable side, just like you would when serving customers.
Tailor Your Application:Make sure to read the job description carefully and highlight your relevant experience. If you've got customer service skills or cashier experience, shout about it! We love seeing how your background fits with what we do at Food Lion.
Double-Check Your Details:Before hitting that submit button, give your application a once-over. Typos and errors can make a bad impression, so take a moment to ensure everything is accurate and polished. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at Food Lion!
How to prepare for a job interview at Food Lion
✨Know the Company
Before your interview, take some time to learn about Food Lion's history and values. Understanding their commitment to providing a friendly shopping experience will help you align your answers with their customer service standards.
✨Practice Your Customer Service Skills
Since the role focuses heavily on customer interaction, think of examples from your past experiences where you provided excellent service. Be ready to share these stories during the interview to demonstrate your ability to engage with customers positively.
✨Dress the Part
Make sure to dress neatly and in line with Food Lion's dress code. Even if it’s just an interview, showing that you can adhere to their uniform standards will make a good impression.
✨Ask Questions
Prepare a few questions to ask at the end of your interview. This shows your interest in the position and helps you understand more about the team dynamics and expectations. For example, you could ask about how they measure success in customer service.
