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- Tasks: Deliver friendly service and assist customers for a smooth shopping experience.
- Company: Join Food Lion, a trusted name in retail since 1957.
- Benefits: Flexible hours, competitive pay, and a supportive team environment.
- Why this job: Be part of a community-focused team making shopping easy and enjoyable.
- Qualifications: High school diploma preferred; great communication and customer service skills.
- Other info: Opportunities for growth in a dynamic retail environment.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the PT Customer Lead role at Food Lion.
Category/Area of Expertise: Retail Operations
Job Requisition: 462219
Address: USA-SC-Darlington-110 Express Lane
Store Code: Store 01428 Front End (7223772)
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 southeastern and mid‑Atlantic states.
Primary Purpose
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.
Duties And Responsibilities
- Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
- Greet each customer and use his or her name whenever possible
- Unload customers\’ groceries from cart to belt; unload items for ease of bagging such as grouping cold items together
- Check the bottom of every cart and under all baby seats for items before completing an order
- Follow correct bagging procedures for the correct use of bags by type
- Scan customers\’ order and handle the payment transaction, per standard practice
- Avoid personal conversations with other associates when customers are present
- Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
- Follow procedures for refunds and error correction
- Make every attempt to maintain accurate cash control
- Follow procedures and perform overrides
- Identify customers needing assistance and offer to take the customer\’s order to their car including Food Lion To-Go orders (if applicable)
- Maintain alertness and call for assistance when needed to service customers per service standards
- Check prices quickly and accurately
- Be courteous and helpful to other associates
- Wear the Food Lion uniform with apron, complete with name badge, when on duty, and maintain a neat, clean appearance while adhering to the Food Lion dress code
- Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
- Ensure work station and front-end area (if applicable) of the store has a neat and clean presentation
- Report any register malfunction to the Customer Service Manager or MOD
- Ensure the MVP savings center KIOSK is filled with paper and properly working
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Notify QA of any cleaning issues or maintenance required on front end
- Successfully complete computer-based training (CBT) and training aid courses
- Perform cashier duties when scheduled or as needed per the surge plan guidelines
- Manage the front end briefly in the absence of the CSM/ACSM if needed to ensure service standards are maintained
- Perform the Food Lion To-Go Runner duties when scheduled or as needed
- Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restock cigarette drawers at each check lane
- Find more efficient ways to do the job and seek to reduce costs and improve labor productivity
- Perform all other duties as assigned
Qualifications
- High school graduate or equivalent preferred
- Effective communication and customer service skills
- Ability and willingness to learn multiple tasks and technical requirements of the job
- Ability to perform the technical requirements of cashier and service center
- Must meet minimum age requirements to perform specific job functions
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Physical Requirements
- Ability to use computers, smart devices, and other communication systems required to perform job functions
- Perform repetitive hand and arm motions
- Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
- Pull or push up to 75 lbs. on occasion
- Stand 100% of the time, frequently walking short distances
- Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
- Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
- Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
- Meet established volume activity standards for the position
- Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
- Have sufficient visual ability to check ID cards, checks, invoices and other written documents
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Retail
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PT Customer Lead employer: Food Lion
Contact Detail:
Food Lion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PT Customer Lead
✨Tip Number 1
Get to know the company culture! Before your interview, check out Food Lion's social media and website. This will help you understand their values and how you can fit in, making it easier to connect with the interviewers.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing friendly and efficient service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! When you show up for your interview, wear something that reflects the Food Lion uniform style. It shows you’re serious about the job and already envision yourself as part of the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace PT Customer Lead
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a friendly touch that reflects how you’d interact with our customers.
Tailor Your Application: Make sure to tailor your application to the role of PT Customer Lead. Highlight any relevant experience in retail or customer service, and mention how you can contribute to creating a positive shopping experience for our customers.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’re a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to navigate!
How to prepare for a job interview at Food Lion
✨Know the Company
Before your interview, take some time to research Food Lion. Understand their values, mission, and what they stand for in the retail industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Practice Customer Service Scenarios
Since the role focuses heavily on customer service, think of common scenarios you might face as a PT Customer Lead. Practice how you would handle difficult customers or situations. This will prepare you to demonstrate your problem-solving skills during the interview.
✨Dress the Part
Make sure to dress appropriately for the interview. While you may not need to wear the Food Lion uniform, aim for a neat and professional appearance. This shows respect for the company and the position you're applying for.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or what success looks like in this role. This shows that you're engaged and serious about the position.
