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- Tasks: Deliver top-notch customer service in the grocery department while keeping shelves stocked and clean.
- Company: Join Food Lion, a trusted grocery store serving communities since 1957 with over 82,000 associates.
- Benefits: Enjoy flexible hours, a supportive team environment, and opportunities for growth within the company.
- Why this job: Be part of a friendly team that values customer satisfaction and community impact.
- Qualifications: High school diploma preferred; strong communication and customer service skills are essential.
- Other info: Must be able to lift up to 50 lbs and stand for long periods.
The predicted salary is between 24000 - 36000 £ per year.
Category/Area of Expertise: Retail Operations
Job Requisition: 440039
Address: USA-VA-Abingdon-845 Village Blvd
Store Code: Store 02500 Grocery (7232266)
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
PRIMARY PURPOSE
Provide quality customer service within the Center Store (Grocery) Department. Responsible for maintaining standards in accordance with the standard practice manual, maximizing sales through excellent customer service and minimizing shrink through proper utilization of standard practice.
DUTIES AND RESPONSIBILITIES
• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
• Courteous and helpful to other associates
• Clean shelves and shelf tag moldings with damp cloth, as needed, when stocking
• Maintain shelf allocations by stocking from tag to tag
• Place only saleable merchandise on the shelves
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
• Understand and use company tools such as; average cost inventory system (ACIS) and ordering (CAO)
• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
• Understand and follow Food Safety and Workplace Safety guidelines and procedures
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
• Ensure compliance with local, state and federal regulations
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Perform all other duties as assigned
QUALIFICATIONS
• High school graduate or equivalent preferred
• Excellent interpersonal, organizational, communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
PHYSICAL REQUIREMENTS
• Ability to use computers and other communication systems required to perform job functions
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
• Pull or push up to 75 lbs. on occasion
• Ability to push or pull up to 2000 pounds using a pallet jack
• Stand 100% of the time, frequently walking short distances
• Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
• Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Have sufficient visual ability to check ID cards, checks, invoices and other written documents
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law. #J-18808-Ljbffr
FT Center Store Associate employer: Food Lion
Contact Detail:
Food Lion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FT Center Store Associate
✨Tip Number 1
Familiarise yourself with Food Lion's values and customer service philosophy. Understanding their commitment to providing a friendly and efficient shopping experience will help you align your approach during interviews.
✨Tip Number 2
Practice your communication skills, as excellent interpersonal abilities are crucial for this role. Consider role-playing scenarios where you provide customer service to demonstrate your capability in real-life situations.
✨Tip Number 3
Get to know the products typically found in a grocery store, especially those in the Center Store department. Being knowledgeable about the merchandise will show your enthusiasm and readiness to assist customers effectively.
✨Tip Number 4
Be prepared to discuss your ability to handle physical tasks, as the job requires lifting and moving products. Highlight any previous experience that demonstrates your capability to meet these physical demands.
We think you need these skills to ace FT Center Store Associate
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the primary responsibilities and qualifications required for the FT Center Store Associate position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Customer Service Skills: Since the role emphasises quality customer service, make sure to include specific examples of how you've provided excellent customer service in previous roles. Use metrics or feedback to demonstrate your impact.
Showcase Teamwork and Communication: The job requires being courteous and helpful to other associates. Include examples in your application that showcase your ability to work well in a team and communicate effectively with colleagues and customers.
Proofread Your Application: Before submitting your application, ensure that it is free from spelling and grammatical errors. A well-written application reflects your attention to detail and professionalism, which are crucial in a retail environment.
How to prepare for a job interview at Food Lion
✨Show Enthusiasm for Customer Service
Since the role focuses heavily on providing excellent customer service, make sure to express your passion for helping customers. Share examples from your past experiences where you went above and beyond to ensure a positive shopping experience.
✨Familiarise Yourself with Food Safety Guidelines
Understanding food safety and workplace safety guidelines is crucial for this position. Before the interview, review these concepts and be prepared to discuss how you would apply them in your daily tasks.
✨Demonstrate Teamwork Skills
The job requires being courteous and helpful to other associates. Be ready to talk about your experiences working in teams, highlighting how you contributed to a positive work environment and supported your colleagues.
✨Prepare for Technical Questions
You may be asked about your ability to use technical tools like the average cost inventory system (ACIS) or ordering systems (CAO). Brush up on these tools and be ready to explain how you would use them effectively in your role.
