At a Glance
- Tasks: Deliver friendly and efficient customer service while supporting store operations.
- Company: Join Food Lion, a trusted name in retail since 1957.
- Benefits: Flexible hours, competitive pay, and a supportive team environment.
- Other info: Great opportunity for growth in a dynamic retail environment.
- Why this job: Be the face of Food Lion and create positive shopping experiences for customers.
- Qualifications: High school diploma preferred; strong communication and customer service skills.
The predicted salary is between 18900 - 23100 £ per year.
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeast and Mid-Atlantic states.
Primary Purpose
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.
Duties And Responsibilities
- Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
- Greet each customer and use his or her name whenever possible.
- Avoid personal conversations with other associates when customers are present.
- Ensure store office functions are completed accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager.
- Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar.
- Ensure work station and front end area of the store has a neat and clean presentation.
- Maintain proper knowledge of all sales associate register functions and Front End accounting services.
- Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner.
- Ensure the MVP savings center KIOSK is filled with paper and properly working.
- Perform the task of sales associate when scheduled or as needed per the surge plan guidelines.
- Perform the task of the customer lead as needed to ensure service standards are maintained.
- Maintain alertness and call for assistance when needed to service customers per service standards.
- Be courteous and helpful to other associates.
- Wear the Food Lion uniform, complete with name badge, when on duty, and maintain a neat and clean appearance while adhering to the Food Lion dress code.
- Adhere to all company guidelines, policies and standard practices.
- Observe and correct all unsafe conditions that could cause associate or customer accidents.
- Notify QA of any cleaning issues or maintenance required on front end.
- Successfully complete computer based training (CBT) and training aid courses.
- Perform all other duties as assigned.
Qualifications
- High school graduate or equivalent preferred.
- Effective communication and customer service skills.
- Ability and willingness to learn multiple tasks and technical requirements of the job.
- Ability to perform the technical requirements of cashier and service center.
- Must meet minimum age requirements to perform specific job functions.
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
Physical Requirements
- Ability to use computers and other communication systems required to perform job functions.
- Perform repetitive hand and arm motions.
- Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
- Pull or push up to 75 lbs. on occasion.
- Stand 100% of the time, frequently walking short distances.
- Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
- Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator.
- Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level.
- Meet established volume activity standards for the position.
- Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
- Have sufficient visual ability to check ID cards, checks, invoices and other written documents.
- Move empty bottles and containers from the front end to the back room where applicable.
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
PT Customer Service Leader employer: Food Lion
Food Lion is an excellent employer that prioritises a supportive and friendly work environment, making it an ideal place for those looking to grow in the retail sector. With comprehensive training provided and opportunities to engage during busy periods, employees can develop their skills while contributing to a team that values customer service and community. Located in a vibrant area, working at Food Lion offers unique advantages such as flexible hours and a commitment to employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land PT Customer Service Leader
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Food Lion, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Food Lion!
We think you need these skills to ace PT Customer Service Leader
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Food Lion, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Food Lion and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Food Lion that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Food Lion
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
