At a Glance
- Tasks: Deliver top-notch customer service and maintain product standards in a vibrant retail environment.
- Company: Join Food Lion, a trusted name in affordable shopping since 1957.
- Benefits: Flexible hours, competitive pay, and a supportive team culture.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a community-focused team making shopping easier for everyone.
- Qualifications: High school diploma preferred; great communication and customer service skills needed.
The predicted salary is between 31500 - 38500 £ per year.
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 southeastern and mid‑Atlantic states.
Primary Purpose
Provide quality customer service within the Center Store (Grocery) Department. Responsible for maintaining standards in accordance with the standard practice manual, maximizing sales through excellent customer service and minimizing shrink through proper utilization of standard practice.
Duties And Responsibilities
- Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience.
- Be courteous and helpful to other associates.
- Maintain proper Specialty Merchandise product level according to standard practice while controlling backroom inventory and maintaining proper shelf conditions.
- Maintain shelf allocations according to plan‑ograms.
- Ensure that back stock is properly maintained.
- Work in new items and tags within 1 week of receiving items and refer to plan‑ograms for proper placement.
- Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines.
- Understand and use company tools such as 'average cost inventory system (ACIS) and ordering (CAO)'.
- Maintain a complete understanding of and adherence to company guidelines, policies and standard practice.
- Understand and follow Food Safety and Workplace Safety guidelines and procedures.
- Observe and correct all unsafe conditions that could cause associate or customer accidents.
- Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty.
- Ensure compliance with local, state and federal regulations.
- Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code.
- Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses.
- Perform all other duties as assigned.
Qualifications
- High school graduate or equivalent preferred.
- Excellent interpersonal, organizational, communication and customer service skills.
- Ability and willingness to learn multiple tasks and technical requirements of the job.
- Ability to use technical information to solve problems.
- Must meet minimum age requirements to perform specific job functions.
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
Physical Requirements
- Ability to use computers and other communication systems required to perform job functions.
- Perform repetitive hand and arm motions.
- Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
- Pull or push up to 75 lbs. on occasion.
- Ability to push or pull 2000 pounds using a pallet jack.
- Stand 100% of the time, frequently walking short distances.
- Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
- Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator.
- Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level.
- Meet established volume activity standards for the position.
- Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
- Have sufficient visual ability to check ID cards, checks, invoices and other written documents.
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
FT Specialty Merchandise Associate in Cornholme employer: Food Lion
Food Lion is an excellent employer that prioritises a supportive and friendly work environment, making it an ideal place for those looking to grow in the retail sector. With comprehensive training provided and opportunities to engage during busy periods, employees can develop their skills while contributing to a team that values customer service and community. Located in a vibrant area, working at Food Lion offers unique advantages such as flexible hours and a commitment to employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land FT Specialty Merchandise Associate in Cornholme
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Food Lion, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Food Lion!
We think you need these skills to ace FT Specialty Merchandise Associate in Cornholme
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Food Lion, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Food Lion and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Food Lion that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Food Lion
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
