At a Glance
- Tasks: Deliver exceptional room service and create memorable experiences for our guests.
- Company: Join the vibrant team at Covent Garden Hotel, part of Firmdale Hotels.
- Benefits: Competitive salary, health cash plan, flexible scheduling, and exclusive discounts.
- Other info: Enjoy ongoing training, social events, and opportunities for professional growth.
- Why this job: Be the face of night service in a stylish, energetic environment.
- Qualifications: Passion for customer service and excellent interpersonal skills required.
The predicted salary is between 22680 - 27720 £ per year.
Firmdale Hotels is renowned for its vibrant, stylish, and luxurious boutique hotels located in the heart of London and New York.
Our commitment to exceptional service and unique, individually designed rooms and spaces has earned us a prestigious reputation in the hospitality industry.
We pride ourselves on creating memorable experiences for our guests, ensuring every stay is personalised and unforgettable.
We are delighted to offer an exciting opportunity for a Night Room Service Waiter at our prestigious Covent Garden Hotel.
As a vital member of our dedicated night team, you will be the face of our night service, ensuring our guests receive impeccable service and care during their stay.
Responsibilities
- Warmly greet and interact with guests, taking room service orders with a friendly and professional demeanour.
- Efficiently handle multiple orders, ensuring timely and accurate delivery of food and beverages to guest rooms.
- Provide knowledgeable recommendations on menu items and respond to any guest inquiries or requests.
- Deliver items promptly and ensure that guests have everything they need for a comfortable stay.
- Work independently or as part of a small team, maintaining seamless service throughout the night.
What you Need
- A genuine enthusiasm for providing top-tier customer service.
- Excellent interpersonal skills to engage with guests and address their needs effectively.
- Meticulous in handling orders and delivering high-quality service.
- Ability to manage time and tasks efficiently, especially under pressure.
- Comfortable working both independently and collaboratively within a team.
What We Offer
- We offer a competitive salary plus service charge and benefits to be discussed at venue
- Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!
About Us
Set on historic Monmouth Street, in one of London's most loved and lively neighbourhoods, Covent Garden Hotel sits at the heart of the city's theatre district.
With the Royal Opera House, Covent Garden Piazza and Neal's Yard all close by, and independent boutiques, cafés and bars lining the surrounding streets, it's a location that buzzes with energy and creativity.
At Covent Garden Hotel, each room is individually designed by Kit Kemp with her characteristic flair, reflecting the spirit of the neighbourhood.
To work here is to be part of a team that brings energy, commitment and pride to everything they do, delivering warm and memorable guest experiences in one of London's most vibrant addresses.
- You'll be joining a team whose Awards and Accolades speak for themselves:
- Sunday Times Best Places to Work 2024, 2025 & 2026
- Two Michelin Keys, 2024, 2025
- Readers' Choice Awards, Condé Nast Traveller, 2025
- Best Hotels in London, British Vogue, 2024
You can see a full list of our awards and accolades here
https://www. firmdalehotels. com/b/awards-accolades/
Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp.
Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.
Documentation will be required at interview stage.
Night Room Service Waiter in London employer: Food and Beverage
Harbour Hotels is an exceptional employer, offering a vibrant and enjoyable working environment where team members can thrive. With excellent progression opportunities, bespoke career pathways, and unique on-the-job training, employees are empowered to grow within the prestigious hotel group. Located in stunning settings across the South, staff enjoy competitive salaries, discounts on hotel stays and dining, and a stylish uniform, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Night Room Service Waiter in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Food and Beverage. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Food and Beverage
Don't be shy about reaching out to Food and Beverage directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Room Service Waiter in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Food and Beverage and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Food and Beverage
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
