At a Glance
- Tasks: Engage with clients, understand their needs, and ensure they receive real value from our services.
- Company: Join Food Alert, a fast-growing compliance business passionate about client experiences.
- Benefits: Competitive salary, 25 days holiday, tailored training, and healthcare cash plan.
- Other info: Collaborative team environment with opportunities for career progression and personal development.
- Why this job: Make a genuine impact by building relationships and improving client satisfaction.
- Qualifications: Experience in client management, strong communication skills, and a passion for customer service.
The predicted salary is between 40500 - 49500 £ per year.
Client Engagement Manager
Permanent | Full-Time | Remote with Travel to London Head Office & Client sites on occasion
Help Businesses Bring Safe, Compliant Products to Market
At Food Alert, we're passionate about creating outstanding client experiences and building relationships that last.
As a Client Engagement Manager, you'll play a key role in proactively engaging with our clients, understanding their needs, identifying risks, and ensuring they continue to receive real value from our services.
This is an exciting opportunity to join a growing team where your communication skills, commercial awareness and customer-first approach can make a genuine difference.
- You'll take ownership of a defined portfolio of clients, ensuring every client receives meaningful engagement and feels valued.
- You'll build strong relationships through proactive outreach, structured check-ins and thoughtful follow-up.
- You'll help identify opportunities to improve the client experience, strengthen partnerships and support sustainable business growth.
- You'll work closely with internal teams to resolve issues, share insight and ensure clients receive the right support at the right time.
- Why Client Engagement? Build Relationships That Matter
This role offers the opportunity to work across a diverse client base, gaining insight into different businesses, challenges and requirements.
You'll be at the heart of the client experience, helping to spot concerns early, understand what clients need and turn feedback into positive action.
You'll also have the opportunity to develop your commercial awareness, identify additional ways we can support clients and generate valuable referrals — always taking a consultative, client-first approach.
Make an Impact Through Meaningful Client Engagement
Are you naturally curious about what makes clients tick?
Do you enjoy building relationships, solving problems and finding ways to make things better?
If so, this could be the perfect opportunity for you.
- What You'll Be Doing
- Proactive Client Engagement: Conduct regular outbound satisfaction calls and structured client check-ins across your portfolio.
- Listen & Learn: Gather client feedback, identify trends and capture meaningful insight to help improve our services.
- Spot Risks Early: Recognise signs of dissatisfaction or potential churn and take action before issues escalate.
- Resolve & Support: Triage client concerns, communicate clearly and work with internal teams to ensure timely resolution.
- Support Retention: Monitor client sentiment and engagement, supporting renewal conversations and helping reduce churn.
- Identify Opportunities: Recognise where additional services could genuinely add value and generate qualified referrals.
- Collaborate: Work closely with colleagues across the business to resolve issues, follow up opportunities and support wider initiatives.
What We're Looking For
We're looking for someone who is confident, organised and genuinely passionate about delivering an excellent customer experience.
You'll be comfortable speaking with clients, building relationships and spotting opportunities to make a difference.
You'll bring strong communication and interpersonal skills, excellent attention to detail and the ability to manage your own workload while working towards clear KPIs.
- What You'll Need
- Client Management Experience: Experience managing client or personnel relationships and working towards defined KPIs.
- Customer Focus: A genuine passion for building strong relationships and delivering positive client experiences.
- Commercial Awareness: The ability to recognise opportunities and approach commercial conversations in a consultative, client-first way.
- Organisation: Strong time management, attention to detail and the ability to manage multiple priorities.
- Communication: Excellent interpersonal and communication skills, with the confidence to influence positive change.
- Digital Confidence: Comfortable using digital tools, reporting systems and emerging technologies to support efficient client engagement.
- Resilience & Initiative: Able to work independently, meet deadlines, manage pressure and see challenges through to the end.
What Does Success Look Like?
Success in this role means consistently engaging with your client portfolio, improving client satisfaction and engagement, identifying risks early and contributing to a reduction in churn.
You'll also play an important role in generating referrals and commercial opportunities, while ensuring client feedback and insights are accurately captured and shared across the business.
Why Join Food Alert?
This role offers something genuinely different.
You'll work with a wide variety of clients, products and industries, giving you exposure to new challenges every week rather than the same product portfolio every day.
You'll be joining a collaborative technical team where expertise is valued, ideas are welcomed and development is actively encouraged.
Alongside a competitive salary, you'll receive
- Tailored training, mentoring and clear career progression.
- 25 days' holiday plus bank holidays and three festive gift days.
- Enhanced family-friendly leave.
- Healthcare cash plan.
- Life insurance.
- Employee Assistance Programme.
- Referral bonuses and regular team celebrations.
Most importantly, you'll be joining one of the UK's fastest-growing compliance businesses, where your technical expertise will genuinely influence the success of our clients.
Client Engagement Manager in Oxford employer: Food Alert Ltd
At Food Alert, we pride ourselves on fostering a supportive and dynamic work environment that empowers our employees to thrive. With tailored training and clear career progression paths, our team members enjoy opportunities for professional growth while working remotely with the flexibility to travel to our London Head Office. Our commitment to employee well-being is reflected in our generous benefits package, including enhanced family leave, healthcare support, and regular team celebrations, making us an excellent employer for those seeking meaningful and rewarding careers in regulatory compliance.
StudySmarter Expert Advice🤫
We think this is how you could land Client Engagement Manager in Oxford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Food Alert Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Food Alert Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Engagement Manager in Oxford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Food Alert Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Food Alert Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Food Alert Ltd!
How to prepare for a job interview at Food Alert Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
