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- Tasks: Support our Advice Line by managing queries and incident reports with precision.
- Company: Join a passionate team in the hospitality industry, based in London.
- Benefits: Gain valuable experience, develop skills, and work in a supportive environment.
- Why this job: Make a real difference in food safety while building your career.
- Qualifications: Strong customer focus, excellent communication skills, and a proactive attitude.
- Other info: Fast-paced role with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Join our passionate friendly team today!
Location: London
Are you looking for your next challenge?
Job Specification- To support the Advice Line service, responding to both phone and email queries or escalating more technical queries to Food Alert Technical personnel, as relevant.
- To triage/manage accident and incident reports and liaise with client sites, ensuring accurate report completion, action close out and escalation of high-risk cases.
- Reporting of client RIDDOR accident and incident cases to the HSE as relevant.
- Ensuring review and completion of accident & incident and alleged food poisoning cases in line with internal procedures and KPIs.
- To manage assigned allegations of food poisoning as logged on the online compliance platform by clients, liaising with client sites ensuring comprehensive investigations and escalation of high-risk cases.
- Collation of alleged food poisoning evidence as required, especially in relation to potential outbreaks.
- Collation of food poisoning investigation outcome letters for approval by clients and subsequent distribution to complainants.
- Management of relevant client Environmental Health enforcement reports, collating evidence of action completion and liaison with Local Authority Environmental Health departments, on behalf of client sites.
- Collation of Food Hygiene Rating Scheme re-rating reports on behalf of client sites.
- Escalation of client Food Hygiene Rating Scheme reports to Food Alert Technical personnel to investigate potential appeal opportunities.
- To provide reports on Advice Line activity and related cases on a predetermined basis.
- Ability to assess & analyse data/information and draw relevant conclusions, plus make appropriate recommendations.
- Able to draft, with accuracy, internal and client-facing reports, client and customer letters, identify errors, organise workload efficiently/effectively.
- A strong customer focus and excellent relationship building skills.
- Excellent interpersonal skills.
- Strength of character and the ability to achieve positive change.
- Ability to work as part of a team and independently when needed.
- Willingness to learn and develop.
- Be proactive and ready for a challenge.
- Working in an administrative role.
- Used to working in a fast-paced environment and switching between a variety of tasks.
- Proficient in Microsoft Office, primarily Word and Excel.
- Experience using Salesforce and AI in a professional setting desirable but not essential.
If you are passionate about hospitality and interested in joining an industry-leading team, apply with your details below today!
Advice Line Co-ordinator in London employer: Food Alert Ltd.
Contact Detail:
Food Alert Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advice Line Co-ordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the Advice Line role. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills! Bring examples of how you've handled customer queries or managed reports in previous roles. This will help you stand out and demonstrate your fit for the team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our passionate team.
We think you need these skills to ace Advice Line Co-ordinator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Advice Line Co-ordinator role. Highlight your relevant experience and skills that match the job description, especially your customer focus and ability to manage multiple tasks.
Showcase Your Communication Skills: Since this role involves responding to queries and drafting reports, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect your ability to convey information effectively.
Highlight Your Team Spirit: We love a team player! Make sure to mention any experiences where you've worked collaboratively or contributed to a team environment. This will show us that you can thrive both independently and as part of our friendly team.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Food Alert Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities of the Advice Line Co-ordinator, especially around managing queries and liaising with clients. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Focus
Since this role requires a strong customer focus, prepare examples from your past experiences where you've successfully built relationships or resolved issues. Be ready to discuss how you can apply these skills in a fast-paced environment, as this will resonate well with the interviewers.
✨Demonstrate Your Problem-Solving Skills
Think of specific instances where you've triaged or managed incidents effectively. Highlight your ability to assess situations, analyse data, and make recommendations. This will show that you're proactive and ready to tackle challenges head-on, which is crucial for this position.
✨Be Ready to Discuss Tools and Technology
Familiarise yourself with Microsoft Office, particularly Word and Excel, as well as any experience you have with Salesforce or AI tools. Be prepared to discuss how you've used these tools in previous roles to enhance your efficiency and effectiveness, as this will demonstrate your readiness for the administrative aspects of the job.
