Client Engagement Manager Permanent | Full-Time | Remote with Travel to London Head Office & Client sites on occasion Help Businesses Bring Safe, Compliant Products to Market At Food Alert, we’re passionate about creating outstanding client experiences and building relationships that last. As a Client Engagement Manager, you’ll play a key role in proactively engaging with our clients, understanding their needs, identifying risks, and ensuring they continue to receive real value from our services. This is an exciting opportunity to join a growing team where your communication skills, commercial awareness and customer-first approach can make a genuine difference. You’ll build strong relationships through proactive outreach, structured check-ins and thoughtful follow-up. You’ll help identify opportunities to improve the client experience, strengthen partnerships and support sustainable business growth. You’ll be at the heart of the client experience, helping to spot concerns early, understand what clients need and turn feedback into positive action. You’ll also have the opportunity to develop your commercial awareness, identify additional ways we can support clients and generate valuable referrals — always taking a consultative, client-first approach. Do you enjoy building relationships, solving problems and finding ways to make things better? Listen & Learn: Gather client feedback, identify trends and capture meaningful insight to help improve our services. Spot Risks Early: Monitor client sentiment and engagement, supporting renewal conversations and helping reduce churn. We’re looking for someone who is confident, organised and genuinely passionate about delivering an excellent customer experience. You’ll be comfortable speaking with clients, building relationships and spotting opportunities to make a difference. Client Management Experience: A genuine passion for building strong relationships and delivering positive client experiences. Commercial Awareness: The ability to recognise opportunities and approach commercial conversations in a consultative, client-first way. Strong time management, attention to detail and the ability to manage multiple priorities. Digital Confidence: Comfortable using digital tools, reporting systems and emerging technologies to support efficient client engagement. Success in this role means consistently engaging with your client portfolio, improving client satisfaction and engagement, identifying risks early and contributing to a reduction in churn. You’ll also play an important role in generating referrals and commercial opportunities, while ensuring client feedback and insights are accurately captured and shared across the business. Why Join Food Alert? Alongside a competitive salary, you'll receive: ~ Tailored training, mentoring and clear career progression. ~25 days' holiday plus bank holidays and three festive gift days. ~ Enhanced family-friendly leave. ~ Healthcare cash plan. ~ Life insurance. ~ Employee Assistance Programme. ~ Referral bonuses and regular team celebrations.
Client Engagement Manager Remote Working employer: Food Alert Ltd
At Food Alert, we pride ourselves on fostering a supportive and dynamic work environment that empowers our employees to thrive. With tailored training and clear career progression paths, our team members enjoy opportunities for professional growth while working remotely with the flexibility to travel to our London Head Office. Our commitment to employee well-being is reflected in our generous benefits package, including enhanced family leave, healthcare support, and regular team celebrations, making us an excellent employer for those seeking meaningful and rewarding careers in regulatory compliance.
