At a Glance
- Tasks: Support the Advice Line by managing queries and incident reports while liaising with clients.
- Company: Join a passionate team in the hospitality industry, based in London.
- Benefits: Competitive salary, ongoing training, and a supportive work environment.
- Other info: Fast-paced role with opportunities for personal and professional growth.
- Why this job: Make a real difference in food safety and customer service.
- Qualifications: Strong customer focus, excellent communication skills, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 42000 £ per year.
Join our passionate friendly team today!
Location: London
Are you looking for your next challenge?
Job Specification
To support the Advice Line service, responding to both phone and email queries or escalating more technical queries to Food Alert Technical personnel, as relevant. To triage/manage accident and incident reports and liaise with client sites, ensuring accurate report completion, action close out and escalation of high-risk cases. Reporting of client RIDDOR accident and incident cases to the HSE as relevant. Ensuring review and completion of accident & incident and alleged food poisoning cases in line with internal procedures and KPI’s. To manage assigned allegations of food poisoning as logged on the online compliance platform by clients, liaising with client sites ensuring comprehensive investigations and escalation of high-risk cases. Collation of alleged food poisoning evidence as required, especially in relation to potential outbreaks. Collation of food poisoning investigation outcome letters for approval by clients and subsequent distribution to complainants. Management of relevant client Environmental Health enforcement reports, collating evidence of action completion and liaison with Local Authority Environmental Health departments, on behalf of client sites. Collation of Food Hygiene Rating Scheme re-rating reports on behalf of client sites. Escalation of client Food Hygiene Rating Scheme reports to Food Alert Technical personnel to investigate potential appeal opportunities. To provide reports on Advice Line activity and related cases on a predetermined basis. Ability to assess & analyse data/information and draw relevant conclusions, plus make appropriate recommendations. Able to draft, with accuracy, internal and client-facing reports, client and customer letters, identify errors, organise workload efficiently/effectively.
Person Specification
- A strong customer focus and excellent relationship building skills
- Excellent interpersonal skills
- Strength of character and the ability to achieve positive change
- Ability to work as part of a team and independently when needed
- Willingness to learn and develop
- Be proactive and ready for a challenge
- Working in an administrative role
- Used to working in a fast-paced environment and switching between a variety of tasks
- Proficient in Microsoft Office, primarily Word and Excel
- Experience using Salesforce and AI in a professional setting desirable but not essential
If you are passionate about hospitality and interested in joining an industry-leading team, apply with your details below today!
Advice Line Co-ordinator employer: Food Alert Ltd
At Food Alert Ltd, we pride ourselves on being a leading consultant in food safety, offering a dynamic work culture that fosters innovation and collaboration. Our employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while working in a supportive environment. Located in the heart of the UK, we provide a unique chance to make a significant impact in the food industry, all while enjoying a flexible work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Advice Line Co-ordinator
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Food Alert Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Food Alert Ltd
Don't be shy about reaching out to Food Alert Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Advice Line Co-ordinator
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Food Alert Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Food Alert Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
