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- Tasks: Support the Advice Line by managing queries and incident reports while liaising with clients.
- Company: Join a passionate team in the hospitality industry, based in London.
- Benefits: Competitive salary, ongoing training, and a supportive work environment.
- Why this job: Make a real difference in food safety and customer service.
- Qualifications: Strong customer focus, excellent communication skills, and proficiency in Microsoft Office.
- Other info: Fast-paced role with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Join our passionate friendly team today!
Location: London
Are you looking for your next challenge?
Job SpecificationTo support the Advice Line service, responding to both phone and email queries or escalating more technical queries to Food Alert Technical personnel, as relevant. To triage/manage accident and incident reports and liaise with client sites, ensuring accurate report completion, action close out and escalation of high-risk cases. Reporting of client RIDDOR accident and incident cases to the HSE as relevant. Ensuring review and completion of accident & incident and alleged food poisoning cases in line with internal procedures and KPI’s. To manage assigned allegations of food poisoning as logged on the online compliance platform by clients, liaising with client sites ensuring comprehensive investigations and escalation of high-risk cases. Collation of alleged food poisoning evidence as required, especially in relation to potential outbreaks. Collation of food poisoning investigation outcome letters for approval by clients and subsequent distribution to complainants. Management of relevant client Environmental Health enforcement reports, collating evidence of action completion and liaison with Local Authority Environmental Health departments, on behalf of client sites. Collation of Food Hygiene Rating Scheme re-rating reports on behalf of client sites. Escalation of client Food Hygiene Rating Scheme reports to Food Alert Technical personnel to investigate potential appeal opportunities. To provide reports on Advice Line activity and related cases on a predetermined basis. Ability to assess & analyse data/information and draw relevant conclusions, plus make appropriate recommendations. Able to draft, with accuracy, internal and client-facing reports, client and customer letters, identify errors, organise workload efficiently/effectively.
Person Specification- A strong customer focus and excellent relationship building skills
- Excellent interpersonal skills
- Strength of character and the ability to achieve positive change
- Ability to work as part of a team and independently when needed
- Willingness to learn and develop
- Be proactive and ready for a challenge
- Working in an administrative role
- Used to working in a fast-paced environment and switching between a variety of tasks
- Proficient in Microsoft Office, primarily Word and Excel
- Experience using Salesforce and AI in a professional setting desirable but not essential
If you are passionate about hospitality and interested in joining an industry-leading team, apply with your details below today!
Advice Line Co-ordinator employer: Food Alert Ltd.
Contact Detail:
Food Alert Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advice Line Co-ordinator
✨Tip Number 1
Get to know the company! Research their values and mission, and think about how your skills align with what they do. This will help you stand out in interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn, and ask them about their experiences. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and thinking about how your past experiences relate to the role. Use the STAR method (Situation, Task, Action, Result) to structure your answers and keep it engaging.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the Advice Line Co-ordinator position.
We think you need these skills to ace Advice Line Co-ordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Advice Line Co-ordinator role. Highlight your relevant experience, especially in customer service and administrative tasks, to show us you’re the perfect fit!
Show Off Your Skills: Don’t forget to showcase your strong interpersonal skills and ability to manage multiple tasks. We want to see how you can thrive in a fast-paced environment, so give us examples of when you've done just that!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Food Alert Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities, like managing accident reports and liaising with clients. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Customer Focus
Since this role requires a strong customer focus, think of examples from your past experiences where you’ve successfully built relationships or resolved issues. Be ready to share these stories during the interview to highlight your interpersonal skills.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially in a fast-paced environment. Prepare for scenarios related to food poisoning investigations or client interactions, and think about how you would handle them effectively.
✨Demonstrate Your Proactivity
The job calls for someone who is proactive and ready for challenges. Share instances where you took the initiative to improve processes or tackle difficult situations. This will show that you’re not just reactive but also forward-thinking.
