At a Glance
- Tasks: Lead the transformation of indirect tax strategies for digital-first companies using innovative tech solutions.
- Company: Join Fonoa, a trailblazer in tax compliance technology for global e-commerce.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a dynamic team with a focus on innovation and collaboration.
- Why this job: Shape customer success strategies and make a real impact in a fast-paced environment.
- Qualifications: 5+ years in indirect tax processes and strong communication skills required.
The predicted salary is between 70000 - 90000 £ per year.
At Fonoa, we are transforming how digital-first companies stay tax compliant. We provide simple and modular API solutions that easily integrate into any existing workflow. Through our technology-first approach, we reduce manual processes, increase compliance and reduce the cost of operations when transacting and scaling internationally.
We are solving one of the largest yet unsolved problems in global e-commerce. Our tax automation software enables companies such as Uber, Zoom & Booking.com to expand their international offerings more quickly and stay tax compliant.
As an Indirect Tax Tech Transformation Lead at Fonoa, your primary responsibility will be to ensure that customers fully leverage Fonoa’s solutions to enhance their indirect tax strategies. This involves managing a diverse portfolio of accounts and collaborating closely with both customers and internal stakeholders to ensure product adoption, value realisation, and successful renewals and expansion.
In this position, you will play a crucial role in supporting joint sales initiatives with Fonoa and our partners, focusing on customer onboarding, implementation project management, and the continuous adoption of Fonoa’s indirect tax solutions.
An essential aspect of your role will be to offer expert advice on Fonoa’s platform capabilities, with a deep understanding of where and how Fonoa’s solutions can be integrated within customers’ indirect tax processes to drive efficiency and value for their business. This is a newly established function within Fonoa. As one of the inaugural Customer Success Managers, you will have the unique opportunity to shape and build the customer success strategy from the ground up.
What you will do:
- Recommend strategies for adoption and usage throughout the implementation and adoption phases to optimise customer engagement with Fonoa’s indirect tax solutions.
- Generate case studies and cultivate referenceable customers to foster Fonoa advocates, thereby maximising CLTV.
- Identify opportunities for upselling and cross-selling to foster account growth.
- Proactively oversee the customer portfolio from onboarding to renewal, aiming for high NPS and customer satisfaction.
- Ensure the success and achievement of desired outcomes at every stage by monitoring account health.
- Establish strong connections with key customer stakeholders and executive sponsors to encourage program advocacy and adoption.
- Align with customer needs and priorities to ensure the successful deployment of Fonoa’s tax solutions.
- Serve as a bridge for customer product and development requests, delivering valuable insights to the Fonoa Product Team for ongoing product enhancement.
You will be a great fit if you have:
- 5+ years of related work experience in indirect tax process improvement experience or equivalent experience in business or industry.
- Indirect tax (Sales/Use Tax, VAT) experience and/or corporate indirect tax compliance experience.
- Previous experience or exposure to the tax process and operational assessments.
- Clear communication skills, capable of engaging both technical and non-technical stakeholders (previous project management experience preferred).
- Curiosity and an aptitude for continuously upleveling your product and technical skills, including for API-first products.
- A proven ability to build strong, collaborative relationships across various organisational levels, including with customer champions and C-suite executives.
- A creative and entrepreneurial mindset, with the ability to think innovatively and a drive to execute with quality and speed.
- A keen interest in a fast-paced, scale-up environment and are motivated by the opportunity to contribute to growth.
- An adaptable and poised mindset when facing new situations or ambiguity, viewing challenges as opportunities.
- Exceptional problem-solving skills, with the ability to distil complex issues into simple, understandable solutions.
As part of the recruitment process at Fonoa, we process your personal data in accordance with our Privacy Notice for Job Applicants. This notice explains how and why your data is collected and used, and how you can contact us if you have any concerns.
Indirect Tax Technology Transformation Lead in London employer: Fonoa
At Fonoa, we pride ourselves on being an exceptional employer that fosters a dynamic and innovative work culture. As an Indirect Tax Technology Transformation Lead, you will have the unique opportunity to shape our customer success strategy while working alongside industry leaders in a fast-paced scale-up environment. We offer comprehensive growth opportunities, a collaborative atmosphere, and the chance to make a meaningful impact in the world of tax compliance for digital-first companies.
StudySmarter Expert Advice🤫
We think this is how you could land Indirect Tax Technology Transformation Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies that highlight your achievements and how you've tackled challenges in the past. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Be proactive! Don’t just wait for job openings; reach out to companies you admire, like Fonoa. Express your interest and how you can add value to their team. You never know what might come up!
✨Tip Number 4
Keep learning! Stay updated on industry trends and tools, especially in tax technology. This shows you're passionate and ready to hit the ground running when you land that job.
We think you need these skills to ace Indirect Tax Technology Transformation Lead in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Indirect Tax Technology Transformation Lead role. Highlight your relevant experience in indirect tax and how it aligns with Fonoa's mission to simplify tax compliance.
Showcase Your Problem-Solving Skills:In your application, share examples of how you've tackled complex issues in previous roles. Fonoa values innovative thinkers, so don’t shy away from showcasing your creative solutions!
Highlight Relationship-Building Experience:Since this role involves managing customer relationships, emphasise your experience in building strong connections with stakeholders. Mention any successful collaborations that led to positive outcomes.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Fonoa
✨Know Your Stuff
Make sure you understand Fonoa’s indirect tax solutions inside and out. Familiarise yourself with their API capabilities and how they integrate into existing workflows. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed customer portfolios or improved indirect tax processes. Highlight your project management skills and how you've built relationships with stakeholders, especially at the executive level.
✨Ask Insightful Questions
During the interview, ask questions that show your curiosity about Fonoa's future direction and how you can contribute to their growth. Inquire about their current challenges in customer success and how they envision the role evolving.
✨Demonstrate Problem-Solving Skills
Be ready to discuss complex issues you've faced in previous roles and how you simplified them into actionable solutions. This will showcase your exceptional problem-solving abilities and your capacity to adapt in a fast-paced environment.
