At a Glance
- Tasks: Lead the transformation of indirect tax strategies for digital-first companies using innovative tech solutions.
- Company: Join Fonoa, a trailblazer in tax compliance technology for global e-commerce.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Be part of a dynamic team and influence the future of tax automation.
- Why this job: Shape customer success strategies and make a real impact in a fast-paced environment.
- Qualifications: 5+ years in indirect tax or related fields, with strong communication and problem-solving skills.
The predicted salary is between 60000 - 80000 £ per year.
Company Description
At Fonoa, we are transforming how digital-first companies stay tax compliant. We provide simple and modular API solutions that easily integrate into any existing workflow. Through our technology-first approach, we reduce manual processes, increase compliance and reduce the cost of operations when transacting and scaling internationally. We are solving one of the largest yet unsolved problems in global e-commerce. Our tax automation software enables companies such as Uber, Zoom & Booking.com, to expand their international offerings more quickly and stay tax compliant.
Role description
As an Indirect Tax Tech Transformation Lead at Fonoa, your primary responsibility will be to ensure that customers fully leverage Fonoa’s solutions to enhance their indirect tax strategies. This involves managing a diverse portfolio of accounts and collaborating closely with both customers and internal stakeholders to ensure product adoption, value realisation, and successful renewals and expansion. In this position, you will play a crucial role in supporting joint sales initiatives with Fonoa and our partners, focusing on customer onboarding, implementation project management, and the continuous adoption of Fonoa’s indirect tax solutions. An essential aspect of your role will be to offer expert advice on Fonoa’s platform capabilities, with a deep understanding of where and how Fonoa’s solutions can be integrated within customers’ indirect tax processes to drive efficiency and value for their business. This is a newly established function within Fonoa. As one of the inaugural Customer Success Managers, you will have the unique opportunity to shape and build the customer success strategy from the ground up.
What you will do:
- Adoption and Usage Best Practices: Recommend strategies for adoption and usage throughout the implementation and adoption phases to optimise customer engagement with Fonoa’s indirect tax solutions.
- Value-Driven Advocacy: Generate case studies and cultivate referenceable customers to foster Fonoa advocates, thereby maximising CLTV.
- Proactively Identify Paths to Growth: Identify opportunities for upselling and cross-selling to foster account growth.
- Customer Portfolio Management: Proactively oversee the customer portfolio from onboarding to renewal, aiming for high NPS and customer satisfaction.
- Account Health Monitoring: Ensure the success and achievement of desired outcomes at every stage by monitoring account health.
- Relationship Building: Establish strong connections with key customer stakeholders and executive sponsors to encourage program advocacy and adoption.
- Successful Implementation Facilitation: Align with customer needs and priorities to ensure the successful deployment of Fonoa’s tax solutions.
- Product Team Liaison: Serve as a bridge for customer product and development requests, delivering valuable insights to the Fonoa Product Team for ongoing product enhancement.
You will be a great fit if you have:
- 5+ years of related work experience in indirect tax process improvement experience or equivalent experience in business or industry.
- Indirect tax (Sales/Use Tax, VAT) experience and/or corporate indirect tax compliance experience.
- Previous experience or exposure to the tax process and operational assessments.
- Clear communication skills, capable of engaging both technical and non-technical stakeholders (previous project management experience preferred).
- Curiosity and an aptitude for continuously upleveling your product and technical skills, including for API-first products.
- A proven ability to build strong, collaborative relationships across various organisational levels, including with customer champions and C-suite executives.
- A creative and entrepreneurial mindset, with the ability to think innovatively and a drive to execute with quality and speed.
- A keen interest in a fast-paced, scale-up environment and are motivated by the opportunity to contribute to growth.
- An adaptable and poised mindset when facing new situations or ambiguity, viewing challenges as opportunities.
- Exceptional problem-solving skills, with the ability to distil complex issues into simple, understandable solutions.
Indirect Tax Technology Transformation Lead employer: Fonoa
At Fonoa, we pride ourselves on being an exceptional employer that fosters a dynamic and innovative work culture. As an Indirect Tax Technology Transformation Lead, you will have the unique opportunity to shape our customer success strategy while working alongside industry leaders in a fast-paced scale-up environment. We offer comprehensive growth opportunities, a collaborative atmosphere, and the chance to make a significant impact in transforming tax compliance for digital-first companies globally.
StudySmarter Expert Advice🤫
We think this is how you could land Indirect Tax Technology Transformation Lead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with indirect tax processes and how you've improved them in the past. Use real examples to demonstrate your value and how you can help their business thrive.
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly and express your interest. Share how your background aligns with their needs, especially in areas like customer success and tax compliance.
✨Tip Number 4
Apply through our website! We’ve got a streamlined process that makes it easy for you to showcase your skills and experience. Plus, it shows you’re genuinely interested in being part of our team at Fonoa. Don’t miss out on the chance to stand out!
We think you need these skills to ace Indirect Tax Technology Transformation Lead
Some tips for your application 🫡
Show Your Passion for Tax Tech:When writing your application, let your enthusiasm for tax technology shine through! We want to see how you can contribute to transforming the way companies stay compliant. Share any relevant experiences that highlight your passion for this field.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the time to align their background with what we’re looking for at Fonoa.
Highlight Your Problem-Solving Skills:As an Indirect Tax Technology Transformation Lead, you'll face challenges head-on. Use your application to showcase examples of how you've tackled complex issues in the past. We want to know how you distil problems into simple solutions!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Fonoa!
How to prepare for a job interview at Fonoa
✨Know Your Stuff
Make sure you have a solid understanding of Fonoa’s indirect tax solutions and how they integrate into various workflows. Brush up on the latest trends in tax compliance, especially in the digital space, so you can speak confidently about how Fonoa is solving real-world problems.
✨Showcase Your Experience
Prepare to discuss your previous experience in indirect tax process improvement or corporate compliance. Be ready to share specific examples of how you've successfully managed customer portfolios or implemented tax solutions, highlighting your problem-solving skills and ability to drive value.
✨Build Relationships
Demonstrate your relationship-building skills by discussing how you've engaged with stakeholders at various levels. Share stories that showcase your ability to connect with both technical and non-technical audiences, as well as your experience working with C-suite executives.
✨Be Ready to Innovate
Fonoa is looking for someone with a creative mindset. Prepare to discuss how you've approached challenges in innovative ways in the past. Think about examples where you've identified growth opportunities or improved processes, and be ready to share your ideas on how to enhance customer success strategies.
