Solutions Architect, Post-sales in City of Westminster

About Fonoa

At Fonoa, we are transforming how digital-first companies stay tax compliant. We provide simple and modular API solutions that easily integrate into any existing workflow. Through our technology-first approach, we reduce manual processes, increase compliance and reduce the cost of operations when transacting and scaling internationally. We are solving one of the largest yet unsolved problems in global e-commerce. Our tax automation software enables companies such as Uber, Zoom, Booking.com, Squarespace and Rappi to expand their international offerings more quickly and stay tax compliant.

Role Overview

As a Solution Architect, you will join our post-sales implementation team, where you will own the entire client onboarding lifecycle for your region. You will work autonomously to understand customer requirements and pain points. As a Solution Architect, you will be proficient at identifying prospect needs and gaps.

Responsibilities

• Own and manage a pipeline of global enterprise clients from a technical and implementation onboarding perspective.
• Lead the technical onboarding and guide clients from implementation to Go‑Live.
• Work alongside Solutions Engineers to develop scoping and implementation plans, perform feature gap analyses, and provide tailor‑made solutions.
• Capture client feedback, insights, and development requests during the implementation phase, and streamline them across Product and Support teams.
• Build domain knowledge and become a subject‑matter expert on our solutions and trends in the indirect tax space.
• Work closely with product, engineering, support, and solutions teams to capture client feedback to build case studies and feature requests.
• Troubleshoot ongoing implementation issues, both technical and tax implications, and involve relevant teams to find resolutions.
• Manage implementation project timelines and deliverables, ensuring time to revenue and go‑live is optimized and minimized.
• Track post‑sales and post‑go‑live metrics and engagement to measure and ensure a successful launch.

Qualifications

• Proficient in written and spoken English.
• Strong sense of ownership and care for clients.
• Experienced with APIs, JSON, cloud technologies, and ERPs.
• Track record of post‑sales work with complex B2B SaaS solutions.
• Experienced in leading and designing technical solutions in a SaaS environment and adept at navigating conversations strategically.
• Demonstrated subject‑matter expertise to create product awareness and drive new insights into product and operation teams.
• Entrepreneurial mindset, self‑directed, and able to work autonomously.
• Experience with professional services or tax technology is a plus.
• #LI‑Hybrid