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- Tasks: Lead the transformation of indirect tax strategies for digital-first companies using innovative tech solutions.
- Company: Join Fonoa, a trailblazer in tax compliance technology for global e-commerce.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Shape customer success strategies and make a real impact in a fast-paced environment.
- Qualifications: 5+ years in indirect tax processes and strong communication skills required.
- Other info: Be part of a dynamic team with a focus on innovation and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
At Fonoa, we are transforming how digital-first companies stay tax compliant. We provide simple and modular API solutions that easily integrate into any existing workflow. Through our technology-first approach, we reduce manual processes, increase compliance and reduce the cost of operations when transacting and scaling internationally. We are solving one of the largest yet unsolved problems in global e-commerce. Our tax automation software enables companies such as Uber, Zoom & Booking.com, to expand their international offerings more quickly and stay tax compliant.
Role description
As an Indirect Tax Tech Transformation Lead at Fonoa, your primary responsibility will be to ensure that customers fully leverage Fonoa's solutions to enhance their indirect tax strategies. This involves managing a diverse portfolio of accounts and collaborating closely with both customers and internal stakeholders to ensure product adoption, value realisation, and successful renewals and expansion. In this position, you will play a crucial role in supporting joint sales initiatives with Fonoa and our partners, focusing on customer onboarding, implementation project management, and the continuous adoption of Fonoa's indirect tax solutions. An essential aspect of your role will be to offer expert advice on Fonoa's platform capabilities, with a deep understanding of where and how Fonoa's solutions can be integrated within customers' indirect tax processes to drive efficiency and value for their business. This is a newly established function within Fonoa. As one of the inaugural Customer Success Managers, you will have the unique opportunity to shape and build the customer success strategy from the ground up.
What you will do:
- Adoption and Usage Best Practices: Recommend strategies for adoption and usage throughout the implementation and adoption phases to optimise customer engagement with Fonoa's indirect tax solutions.
- Value-Driven Advocacy: Generate case studies and cultivate referenceable customers to foster Fonoa advocates, thereby maximising CLTV.
- Proactively Identify Paths to Growth: Identify opportunities for upselling and cross-selling to foster account growth.
- Customer Portfolio Management: Proactively oversee the customer portfolio from onboarding to renewal, aiming for high NPS and customer satisfaction.
- Account Health Monitoring: Ensure the success and achievement of desired outcomes at every stage by monitoring account health.
- Relationship Building: Establish strong connections with key customer stakeholders and executive sponsors to encourage program advocacy and adoption.
- Successful Implementation Facilitation: Align with customer needs and priorities to ensure the successful deployment of Fonoa's tax solutions.
- Product Team Liaison: Serve as a bridge for customer product and development requests, delivering valuable insights to the Fonoa Product Team for ongoing product enhancement.
You will be a great fit if you have:
- 5+ years of related work experience in indirect tax process improvement experience or equivalent experience in business or industry.
- Indirect tax (Sales/Use Tax, VAT) experience and/or corporate indirect tax compliance experience.
- Previous experience or exposure to the tax process and operational assessments.
- Clear communication skills, capable of engaging both technical and non-technical stakeholders (previous project management experience preferred).
- Curiosity and an aptitude for continuously upleveling your product and technical skills, including for API-first products.
- A proven ability to build strong, collaborative relationships across various organisational levels, including with customer champions and C-suite executives.
- A creative and entrepreneurial mindset, with the ability to think innovatively and a drive to execute with quality and speed.
- A keen interest in a fast-paced, scale-up environment and are motivated by the opportunity to contribute to growth.
- An adaptable and poised mindset when facing new situations or ambiguity, viewing challenges as opportunities.
- Exceptional problem-solving skills, with the ability to distil complex issues into simple, understandable solutions.
As part of the recruitment process at Fonoa, we process your personal data in accordance with our Privacy Notice for Job Applicants. This notice explains how and why your data is collected and used, and how you can contact us if you have any concerns.
Indirect Tax Tech Transformation Lead in London employer: Fonoa Technologies ltd.
Contact Detail:
Fonoa Technologies ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Indirect Tax Tech Transformation Lead in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. The more connections you make, the better your chances of landing that dream job!
✨Tip Number 2
Show off your skills! Create a portfolio or case studies that highlight your successes in indirect tax processes. When you’re chatting with potential employers, share these examples to demonstrate how you can add value to their team.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like Fonoa, and express your interest in working with them. Sometimes, creating your own opportunity is the best way to land a job.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in what we do. It shows initiative and enthusiasm, which are key traits we look for in potential team members.
We think you need these skills to ace Indirect Tax Tech Transformation Lead in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Indirect Tax Tech Transformation Lead role. Highlight your relevant experience in indirect tax and how it aligns with Fonoa's mission to transform tax compliance.
Showcase Your Problem-Solving Skills: In your application, share examples of how you've tackled complex issues in previous roles. Fonoa values innovative thinkers, so don’t shy away from showcasing your creative solutions!
Highlight Relationship-Building Experience: Since this role involves managing customer relationships, emphasise your experience in building strong connections with stakeholders. Mention any successful collaborations that led to positive outcomes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Fonoa!
How to prepare for a job interview at Fonoa Technologies ltd.
✨Know Your Stuff
Before the interview, dive deep into Fonoa's solutions and how they impact indirect tax strategies. Familiarise yourself with their API offerings and think about how you can help customers leverage these tools effectively.
✨Showcase Your Experience
Be ready to discuss your past experiences in indirect tax and project management. Prepare specific examples of how you've improved processes or driven customer success in previous roles, as this will demonstrate your capability for the Indirect Tax Tech Transformation Lead position.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their current challenges and express genuine interest in their goals. This will show that you're not just looking for a job, but are invested in their success.
✨Think Like a Problem Solver
Prepare to discuss how you approach problem-solving, especially in complex situations. Fonoa values innovative thinking, so share examples of how you've tackled challenges in the past and how you can apply that mindset to help their customers succeed.
