At a Glance
- Tasks: Manage customer accounts, drive upsell opportunities, and ensure customer satisfaction.
- Company: Join fonio, Europe's leader in AI phone agents for SMBs, rapidly expanding globally.
- Benefits: Competitive salary with uncapped commission, top equipment, and a collaborative work environment.
- Other info: Dynamic team culture with quick decision-making and excellent career growth potential.
- Why this job: Shape the future of AI in a fast-growing startup while making a real impact.
- Qualifications: 1+ years in B2B SaaS sales or account management, with strong upselling skills.
The predicted salary is between 40500 - 49500 £ per year.
About fonio: We grew from $1M to $10M ARR in under 12 months and now serve 10,000+ customers. Fonio is Europe’s market leader for AI phone agents for SMBs. Now we’re expanding globally and into new products. We move fast, take ownership, give direct feedback, and avoid politics and unnecessary meetings. Join one of Europe’s fastest-growing companies.
Your Role: You actively manage our existing customer accounts and act as their primary point of contact across the entire customer lifecycle. Your focus is on continuously increasing the value our AI phone assistant delivers, expanding use cases, and identifying additional potential. You regularly run review, discovery, and upsell conversations with existing customers, analyse their usage, and demonstrate how our AI can automate further processes and deliver measurable impact. You own expansion revenue within your customer portfolio — from upgrades and add-ons to renewals — working towards clear monthly and quarterly quotas. Alongside the commercial side, you carry a strong customer success component: you ensure customers are successfully onboarded, use the product optimally, and stay satisfied long-term. You bring market feedback back into the team in a structured way. You work closely with Customer Success, Product, and Marketing, ensuring clean handovers, reliable forecasts, and a well-maintained pipeline in the CRM.
What to Expect:
- Account Ownership: Responsibility for your own existing-customer portfolio with a clear focus on upsell & retention.
- Expansion Sales: Identifying and realising growth potential within existing accounts.
- Customer Success Focus: Regular touchpoints, QBRs, and proactive support to maximise customer success.
- Pipeline & Forecast: Structured account planning, clean CRM maintenance, and reliable revenue forecasting.
- Teamwork: Close collaboration with Customer Success, Product, and Marketing.
- Impact: Actively shaping our account & expansion motion in a fast-scaling AI startup.
What We Offer: €65,000 – €95,000 OTE (base + uncapped commission, depending on experience), On-site in Vienna, Top equipment of your choice & extremely short decision-making paths, Close collaboration with Product, Marketing & Customer Success, A strong, scaling AI product with real customer value.
What You Bring: At least 1 year of experience in B2B SaaS sales, account management, or customer success (startup/scale-up a plus), Experience in upselling, renewals, or expansion revenue across existing customers, Strong product and technology understanding; you're highly AI-savvy, Structured working style, ownership mindset, and customer focus, Native-level English, confident in calls, reviews & demos.
Application Process: 15 min recruiter intro call, 45 min content interview incl. a short case study, 20 min conversation on culture, expectations & details.
Account Manager UK in London employer: fonio
At fonio.ai, we pride ourselves on being an exceptional employer that fosters a culture of ownership and innovation. As a Sales Lead in the vibrant city of London, you'll have the unique opportunity to build and lead a high-performing team while directly impacting our rapid growth in the UK market. With competitive compensation, top-notch equipment, and a collaborative environment that encourages direct feedback and minimal bureaucracy, fonio.ai is the perfect place for ambitious individuals looking to make a meaningful impact in the world of AI for small and medium-sized businesses.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager UK in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Account Manager UK at fonio, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including fonio. Tailor your message to explain why you’re drawn to them and how you can contribute as a Account Manager UK. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Account Manager UK in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for fonio:When writing your cover letter, make sure to tailor your message specifically for fonio. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at fonio
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show fonio that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show fonio that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with fonio’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
